Mobile phone repair shop · Charlotte, NC · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%87+12.3Replies to reviews 7%26+1.8Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 31 apple repair servicesiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★1,746 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for quick turnaround times, friendly staff, and fair pricing on repairs for phones, consoles, and laptops. Recurring themes include clear communication of device issues and efficient service for cracked screens and port replacements. However, some low-star reviews report instances where devices were not fully fixed, parts were replaced with lower quality components, or final charges exceeded initial estimates.
Google rating: 4.9 out of 5 from 1,746 reviews (98% five-star).
Reviews on this page: 1,747 Google reviews (1,451 with written comments, 64 with photos).
Owner responses: the business replied to 31% of reviews.
Most recent review: October 25, 2026.
Service: Apple Repair Service serving Charlotte, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other apple repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Charlotte Tech RepairApple Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Charlotte Tech Repair: 94/100 on this factor. Category median: 92.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Charlotte Tech Repair: 92/100 on this factor. Category median: 90.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Charlotte Tech Repair: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Charlotte Tech Repair: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Charlotte Tech Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Charlotte Tech Repair: 26/100 on this factor. Category median: 72.D
26
Bar = this company · dark tick = category median.
Star ratings
1,747 Google reviews we collected
4.9of 5
5 stars1,70798%
4 stars80%
3 stars40%
2 stars30%
1 star251%
Praise vs complaints
Phrases our text analysis found in 1,451 written reviews
98%praise
Praise2,21098%
Complaints462%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response65329%
Quality & results45520%
Staff & attitude37216%
Would recommend33815%
Price & value31614%
Honesty & trust763%
Communication462%
What customers talk about
We read 1,451 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I went in to get my charging port fixed, and they got it done so quickly.”
“Had an issue where the screen was unresponsive and they fixed it no problem.”
“Just had an outstanding experience with Charlotte Tech Repair.”
“…y after removing the protector 👎👎 yes they fixed my screen but they messed up my camera ☹️…”
“Mike & Gus are very knowledgeable and are able to communicate device issues honestly and in layman terms.”
“I did have warranty but the German guy was rude and gave me an attitude.”
“I also appreciate the coverage I got when purchasing the phone 10/10”
“I would recommend going anywhere else but here for a screen repair.”
“Speedy service for a great price will definitely be back.”
“…s told it would be $129, when I picked it up it was $140 to me that’s pricey for a screen repair compared to $80 what I’ve paid elsewhere…”
“Great service, Honest, and did a fantastic job repairing my 15 pro max, Seriously recommend!”
“…ng it smells like it was roaches in how u smell roaches and Ik he was lying because I open up and stuff before I came…”
“Excellent communication, quick turnaround, and outstanding customer service!”
People customers mention
Michael31 reviews
Tony30 reviews
Gus29 reviews
Xbox24 reviews
Max15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
NathanLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 18 hours ago★★★★★
I have been bringing my family’s devices here for years now and it is always a pleasure. Mike & Gus are very knowledgeable and are able to communicate device issues honestly and in layman terms. Pricing is always fair and reasonable as well. Could not recommend them more to anyone in search of tech repair.
Dedah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Such a welcoming place! We were greeted with smiles and great hospitality as soon as we walked in. Everyone was so friendly, and the service was amazing. I went in to get my charging port fixed, and they got it done so quickly. Really happy with the whole experience. Definitely recommend this place!
Thiago1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
My phone was completely cracked front and back and they were very prompt in fixing the phone. It looks like nothing ever happened to the phone. Extremely recommended service.
Dimitri10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Brought my PS5 to fix HDM port. Great Customer Setvice and repair time was faster than I thought.
B2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Great place to get your phone fixed..quick and non expensive..come here and Evelyn will take care of you guys !!. Thanks again.
Caleb2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Brought PS5 in due to a massive overheating issue that had pretty much made the console unusable. Tony Y fixed the system so that it could function like new again. Entire staff was incredibly friendly and professional. Price was cheap (esp compared to sending it into Sony), and the repair was made within a few…
I have been bringing my family’s devices here for years now and it is always a pleasure. Mike & Gus are very knowledgeable and are able to communicate device issues honestly and in layman terms. Pricing is always fair and reasonable as well. Could not recommend them more to anyone in search of tech repair.
Response from the owner · 2 months ago
Thank you immensely for such a glowing review! 😊 We're delighted to know that our service and honest communication continue to meet your expectations. It's wonderful to serve you and your family for so long. We're here whenever you need assistance!
Dedah Bekaye1 reviewiTotal number of Google reviews Dedah has written across all businesses on Google Maps, not just this one.
Such a welcoming place! We were greeted with smiles and great hospitality as soon as we walked in. Everyone was so friendly, and the service was amazing. I went in to get my charging port fixed, and they got it done so quickly. Really happy with the whole experience. Definitely recommend this place!
Response from the owner · a day ago
We truly appreciate your glowing review! 😊 It warms our hearts to know that you felt welcomed and enjoyed the speedy service. Your recommendation means a lot to us. Hope to see you back for any future tech needs!
Thiago Viera1 reviewiTotal number of Google reviews Thiago has written across all businesses on Google Maps, not just this one.
My phone was completely cracked front and back and they were very prompt in fixing the phone. It looks like nothing ever happened to the phone. Extremely recommended service.
Response from the owner · a day ago
We really appreciate your kind words, Thiago! 😊 It's fantastic to hear that your phone is back to looking brand new. Our team takes pride in delivering fast and efficient service. Hope to see you again for any tech needs!
Dimitri Francis10 reviewsiTotal number of Google reviews Dimitri has written across all businesses on Google Maps, not just this one.
Brought my PS5 to fix HDM port. Great Customer Setvice and repair time was faster than I thought.
Response from the owner · a day ago
Thanks so much for sharing your experience, Dimitri! 😊 We're delighted that you found our customer service and repair time impressive. It's our goal to make sure your tech is up and running smoothly. Looking forward to assisting you with any future tech needs!
B monies2 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Great place to get your phone fixed..quick and non expensive..come here and Evelyn will take care of you guys !!. Thanks again.
Response from the owner · 2 days ago
A huge thanks for sharing your experience with us! It's fantastic to know our speedy and affordable service met your needs. We’ll be here for any help needed in the future. 🤗
Caleb Woolard2 reviewsiTotal number of Google reviews Caleb has written across all businesses on Google Maps, not just this one.
Brought PS5 in due to a massive overheating issue that had pretty much made the console unusable. Tony Y fixed the system so that it could function like new again. Entire staff was incredibly friendly and professional. Price was cheap (esp compared to sending it into Sony), and the repair was made within a few hours. I am moving about 2 hours away in a couple of weeks, but will still make the drive up to charlotte for repairs next time I need something like this done
Response from the owner · 2 days ago
We truly appreciate your amazing feedback! It's wonderful to see that our quick and budget-friendly service exceeded your expectations. We're always ready to assist with any future repairs you may have. Safe travels, and we look forward to welcoming you back!
KoolJerk89 GamingLocal Guide · 32 reviewsiTotal number of Google reviews KoolJerk89 has written across all businesses on Google Maps, not just this one.
A awesome store and a very friendly staff. Tony was a great help with being me a new Xbox
Response from the owner · 2 days ago
Thank you so much for your fantastic review! We're delighted to hear that Tony could assist you with the Xbox selection. Our friendly team is always here to help with any future tech needs. Look forward to seeing you again!
tabitha olofsson8 reviewsiTotal number of Google reviews tabitha has written across all businesses on Google Maps, not just this one.
Wow, we're ecstatic to know that Tony made your phone look brand new! Boosting your tech experience is what we aim for, and your kind words mean a lot to us. Thanks for sharing your thoughts, and we look forward to welcoming you back anytime!
Justin1 reviewiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Speedy service for a great price will definitely be back.
Response from the owner · 3 days ago
It's wonderful to know you appreciated our fast service and pricing! Making sure you have a positive experience is our priority, and we're happy to hear you'll be visiting us again. Your feedback truly brightens our day! Looking forward to assisting you in the future!
Ceci Perez2 reviewsiTotal number of Google reviews Ceci has written across all businesses on Google Maps, not just this one.
Micheal was kind, patient and very informative . Highly recommend!
Response from the owner · 5 days ago
We're overjoyed that you had such a positive experience with Micheal! Your recommendation means so much to us and motivates our team to provide exceptional service. Thank you for taking the time to share your thoughts, and we look forward to helping you again in the future!
