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Cherry Creek Veterinary Hospital

Veterinarian · Roseville, CA · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%75+18.2Value 14%72+10.2Replies to reviews 7%68+4.8Craft & service penalty85−1.5Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 40 veterinary techniciansPosition by Experts Score among all companies we track in this category. · better than 36%
4.7 ★★★★★ 568 Google reviews · 24 photos
86%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
83%reviews answered by the owner
Oct 2026latest review

Cherry Creek Veterinary Hospital at a glance

Google reviewers rate Cherry Creek Veterinary Hospital 4.7 out of 5 based on 568 reviews, with the owner responding to 83% of them. Most patrons describe the staff as kind, attentive, and communicative, noting that the clinic handles emergencies, routine care, and end-of-life services with compassion. However, low-star comments frequently cite high costs for procedures like dental work and surgeries, along with complaints about perceived upselling, long wait times, and occasional rudeness or inadequate treatment.

  • Google rating: 4.7 out of 5 from 568 reviews (86% five-star).
  • Reviews on this page: 568 Google reviews (411 with written comments, 62 with photos).
  • Owner responses: the business replied to 83% of reviews.
  • Most recent review: October 22, 2026.
  • Service: Veterinary Technician serving Roseville, California.

Data from Google, last updated October 26, 2026.

Score profile vs other veterinary technicians

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

Satisfaction80Reliability75Craft & service85Value72Momentum100Replies to reviews68Satisfaction: 80 (median 83)Reliability: 75 (median 78)Craft & service: 85 (median 90)Value: 72 (median 87)Momentum: 100 (median 100)Replies to reviews: 68 (median 49)
This companyVeterinary Technicians median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cherry Creek Veterinary Hospital: 80/100 on this factor. Category median: 83.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cherry Creek Veterinary Hospital: 75/100 on this factor. Category median: 78.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cherry Creek Veterinary Hospital: 85/100 on this factor. Category median: 90.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cherry Creek Veterinary Hospital: 72/100 on this factor. Category median: 87.B
72
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cherry Creek Veterinary Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cherry Creek Veterinary Hospital: 68/100 on this factor. Category median: 49.B
68

Bar = this company · dark tick = category median.

Star ratings

568 Google reviews we collected

  • 5 stars49086%
  • 4 stars387%
  • 3 stars71%
  • 2 stars20%
  • 1 star315%

Praise vs complaints

Phrases our text analysis found in 411 written reviews

  • Praise49294%
  • Complaints316%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price3014%
  • Reasonable15773%
  • Overpriced94%
  • Not sure199%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude25048%
  • Would recommend6412%
  • Speed & response5010%
  • Quality & results479%
  • Price & value438%
  • Communication428%
  • Honesty & trust275%

What customers talk about

We read 411 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Everyone is so nice and are wonderful with my Lily.”
    “These people are so rude do not go here no professionalism.”
  • “All in all, I would highly recommend CHERRY CREEK ANIMAL HOSPITAL vet animal Hospital to anyone looking for a new vet.”
    “Strike one, strike two, strike 3-- never going back there again.”
  • “Friendly and efficient administrative and support staff.”
    “Many have gotten down to his level or just took things slow.”
  • “was friendly, thorough and attentive and the rest of the staff were so nice and easy to talk to.”
    “I’m leaving this review because the last Dr did one messed up thing.”
  • “The doctors are always very compassionate and very clear and fair in keeping me included with my questions.”
    “Very Expensive call anyone else and ask what you will pay for your medication and appointments, a real eye opener and save yourself 100’s!”
  • “Very Attentive, Great Communication and Customer Service.”
  • “May you continue to be upfront and forward with the best resources and tools just as you were to me with every customer.”
    “Then the manager had the nerve to insinuate that "I took advantage of them" and that I was notified many times which I was not - so now she's calling me a liar!”

People customers mention

  • Paul 15 reviews
  • Codde 10 reviews
  • Adler 6 reviews
  • Parker 6 reviews
  • Jen 5 reviews
  • Carol 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Cherry Creek Veterinary Hospital for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Erika9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very kind, patient, and sweet. helped me out with insurance For my dog, so I didn't have to pay so much.

Lacey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★

My little boy Felipe received the best care here! The doctor and assistant were so kind with him even though he was so scared. I was kind of disappointed that an x-ray would be $450. Many people cannot afford this price in antelope. Especially foster kitten mommy's. Hopefully the antibiotics work. Fingers crossed. I…

Customer photo from Lacey's reviewCustomer photo from Lacey's review
Not sureService not listed
Tammie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I LOVE cherry creek. Everyone is so nice and are wonderful with my Lily. They are the best.

Reasonable priceService not listed
Bonnie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

We have received services at Cherry Creek with three of our beloved pets. Always professional and knowledgeable, but also great compassion for our dogs as they inevitably grow older and need more care. Friendly and efficient administrative and support staff.

Reasonable priceService not listed
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Love this place! Everyone is so friendly and they really care about the animals.

THOMAS1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I left ROSEVILLE last year and I just relocated back so I’m not familiar with most of the staff, but I can attest to how professional CAROL is and Dr. Paul. I did meet Dr. Paul’s assistant. I forgot her name, but she was quite nice. All in all, I would highly recommend CHERRY CREEK ANIMAL HOSPITAL vet animal Hospital to anyone looking for a new vet.

Great price

Photos

Customer reviews

4.7 ★★★★★ 568 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Tom Enloe12 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ellie the dawg says thank you for stopping the itch

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 3 days ago

Ellie is so welcome! Glad we could help

marie daly2 reviewsTotal number of Google reviews marie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome caring staff!❤️

Response from the owner · 6 months ago

Thank you so much for the kind words! Your pup is absolutely adorable, and we’re so glad our team could make the visit a great one.

Erika Shepherd9 reviewsTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very kind, patient, and sweet. helped me out with insurance For my dog, so I didn't have to pay so much.

Response from the owner · 6 days ago

Thank you so much for your kind words! We’re happy to hear that our team was able to help you navigate your pet insurance and make your visit a little easier financially. We understand how important it is to feel supported when caring for your furry family members, and we’re always happy to help however we can. Thank you for trusting us with your dog’s care! 🐾

Lacey9 reviewsTotal number of Google reviews Lacey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My little boy Felipe received the best care here! The doctor and assistant were so kind with him even though he was so scared. I was kind of disappointed that an x-ray would be $450. Many people cannot afford this price in antelope. Especially foster kitten mommy's. Hopefully the antibiotics work. Fingers crossed. I will use their service for my animals again. Thank you

  • Price assessment: Not sure
  • Services: Service not listed
Response from the owner · 6 days ago

Thank you so much for your kind words and for trusting us with Felipe’s care! We’re happy to hear that our doctor and team made him feel as comfortable as possible during his visit, especially when he was feeling scared. We understand that unexpected veterinary expenses can be difficult, and we appreciate your feedback regarding the cost of X-rays. Thank you for all the love and care you give to your foster kittens. We’re keeping our fingers crossed that Felipe responds well to the antibiotics and feels better soon! We look forward to seeing you and your furry friends again.

Tammie Lewallyn1 reviewTotal number of Google reviews Tammie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I LOVE cherry creek. Everyone is so nice and are wonderful with my Lily. They are the best.

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 6 days ago

Thank you so much for your sweet review! We absolutely love hearing this and are so happy that you and Lily feel comfortable and cared for by our team. It’s always a pleasure seeing you both, and we’re so grateful to be part of Lily’s care. Thank you for your continued trust and support! Give Lily some extra love from all of us! 🐾

Gail Reid11 reviewsTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly

  • Price assessment: Reasonable price
Response from the owner · 11 months ago

Thank you for the 5-star review! ⭐ We’re so glad you found our team friendly — we love making people feel welcome. Hope to see you again soon!

Bonnie Osborn11 reviewsTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have received services at Cherry Creek with three of our beloved pets. Always professional and knowledgeable, but also great compassion for our dogs as they inevitably grow older and need more care. Friendly and efficient administrative and support staff.

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 6 months ago

Thank you so much for your kind words. We’re honored you’ve trusted Dr. Parker and our team with all three of your beloved pets. Your recommendation means so much to us!

Jennifer Brown4 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love this place! Everyone is so friendly and they really care about the animals.

Response from the owner · a year ago

Thank you so much for the kind words! 💛 We're truly grateful for your trust and thrilled to hear that our team’s care and compassion came through. Every animal that walks through our doors is treated like family, and it means the world to know that you felt that. Looking forward to seeing you and your furry friend again soon! 🐾

THOMAS CONTOS1 reviewTotal number of Google reviews THOMAS has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I left ROSEVILLE last year and I just relocated back so I’m not familiar with most of the staff, but I can attest to how professional CAROL is and Dr. Paul. I did meet Dr. Paul’s assistant. I forgot her name, but she was quite nice. All in all, I would highly recommend CHERRY CREEK ANIMAL HOSPITAL vet animal Hospital to anyone looking for a new vet.

  • Price assessment: Great price
Response from the owner · 3 months ago

Thank you so much for the wonderful review and welcome back to the area! We’re glad you had such a positive experience with us! Your recommendation means a lot to us, and we’re grateful you chose Cherry Creek Animal Hospital again for your pet’s care.

Audrey Sabin3 reviewsTotal number of Google reviews Audrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always good service

  • Price assessment: Not sure
  • Services: Service not listed
Response from the owner · 4 months ago

Thank you for the kind words and the 5 stars. We love hearing that your experiences with us are always positive.

Cherry Creek Veterinary Hospital on Google Maps →

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