Photographer · Fontana-on-Geneva Lake, WI · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%98+25.6Value 15%83+12.6Craft & service penalty98−0.2Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 39 pet photographyiPosition by Experts Score among all companies we track in this category. · better than 11%
5.0★★★★★20 Google reviews · 24 photos
95%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers rate the service five stars, citing punctuality, clear communication, and flexible scheduling as key strengths. Reviewers note that the photographer accommodates specific photo requests, offers creative location suggestions, and delivers images quickly, often within days. The team is described as professional and easy to work with, helping clients feel relaxed during sessions. One four-star review mentions the studio's quality but does not identify specific operational issues, while the owner responded to a small portion of feedback.
Google rating: 5.0 out of 5 from 20 reviews (95% five-star).
Reviews on this page: 20 Google reviews (20 with written comments).
Owner responses: the business replied to 15% of reviews.
Most recent review: August 9, 2022.
Service: Pet Photographer serving Fontana-on-Geneva Lake, Wisconsin.
Data from Google, last updated October 28, 2026.
Score profile vs other pet photography
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: value.
Cheryl Jacobs PhotographyPet Photography median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cheryl Jacobs Photography: 96/100 on this factor. Category median: 99.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cheryl Jacobs Photography: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cheryl Jacobs Photography: 98/100 on this factor. Category median: 100.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cheryl Jacobs Photography: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
5.0of 5
5 stars1995%
4 stars15%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
100%praise
Praise34100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend1235%
Staff & attitude824%
Quality & results515%
Speed & response515%
Communication39%
Price & value13%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend hiring Cheryl Jacobs for your next event.”
“Her professionalism and artistic eye will highlight any special day you have.”
“She was our wedding photographer and did a simply amazing job.”
“Cheryl was great through the whole process, very responsive and really cared about what we wanted.”
“…the wedding she called so we could plan out the day together and she listened to whatever preferences we had concerning photographs on the day of.…”
“There was never any pressure and their services were worth every penny.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKaitlyn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Cheryl was great through the whole process, very responsive and really cared about what we wanted. Laura was our main photographer on the day of and she was spectacular! She was amazing and really did her best to get the pictures done in a timely manor before and after the ceremony(it was the hottest day of the…
AAmyLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Cheryl was absolutely the best. She was easy to work with and very punctual. She took photos based on ideas we sent her and also added in plenty of her own, which were great. We never felted stressed during pictures because she made it so easy. Highly recommended!!!
Amy &Trevor
MMeliaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Cheryl is a great and professional photographer. I am someone who needs a photographer capable of getting a good reaction from me and I can not think of anyone who can make me look as good in all my photos. Thanks Cheryl and her team! Everyone loves the photos and says I look great in every photo as well as…
+ Responsiveness+ Quality+ Professionalism
MMel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Cheryl was great to work with! She did a fantastic job capturing our day. She also sent us our pictures very quickly. I would highly recommend her. Thank you Cheryl for everything. I loved the video!
+ Responsiveness+ Quality+ Professionalism
AAngelo2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Cheryl Jacobs Photography was perfect. We had a great day, and looking through all the photos and she captured it perfectly. She worked with our planned ceremony and party exceptionally. She took photos at all phases of the day (before, during, and after). Delivery was within 2 days and we can see she took care to…
+ Responsiveness+ Quality+ Professionalism
AAbby9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
Cheryl photographed our wedding and did a spectacular job! She was able to capture the minute details as well as the big pictures in all of her photographs. Her pictures made our wedding day perfection.
I highly recommend hiring Cheryl Jacobs for your next event. Her professionalism and artistic eye will highlight…
Cheryl was great through the whole process, very responsive and really cared about what we wanted. Laura was our main photographer on the day of and she was spectacular! She was amazing and really did her best to get the pictures done in a timely manor before and after the ceremony(it was the hottest day of the year). And I just know they are going to turn out amazing. In our send off we had people blow bubbles and Cheryl insisted on coming at the very end of the reception to take the pictures that we wanted of it. Thank you so much to Cheryl Jacobs and team!
Response from the owner · a year ago
Thanks so much. Your wedding was amazing! So great to see such a big wedding party and how close everyone was. Congratulations!
A
Amy ShantzLocal Guide · 18 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Cheryl was absolutely the best. She was easy to work with and very punctual. She took photos based on ideas we sent her and also added in plenty of her own, which were great. We never felted stressed during pictures because she made it so easy. Highly recommended!!!
Amy &Trevor
Response from the owner · a year ago
Thanks so much Amy for the review. It was such a beautiful day and your planning was amazing! Congratulations!
M
Melia MitchellLocal Guide · 13 reviewsiTotal number of Google reviews Melia has written across all businesses on Google Maps, not just this one.
Cheryl is a great and professional photographer. I am someone who needs a photographer capable of getting a good reaction from me and I can not think of anyone who can make me look as good in all my photos. Thanks Cheryl and her team! Everyone loves the photos and says I look great in every photo as well as everyone else looking wonderful too! I could not be happier with the way everything turned out!
Positive: Responsiveness, Quality, Professionalism, Value
M
Mel5 reviewsiTotal number of Google reviews Mel has written across all businesses on Google Maps, not just this one.
Cheryl was great to work with! She did a fantastic job capturing our day. She also sent us our pictures very quickly. I would highly recommend her. Thank you Cheryl for everything. I loved the video!
Positive: Responsiveness, Quality, Professionalism, Value
A
Angelo Tsakonas2 reviewsiTotal number of Google reviews Angelo has written across all businesses on Google Maps, not just this one.
Cheryl Jacobs Photography was perfect. We had a great day, and looking through all the photos and she captured it perfectly. She worked with our planned ceremony and party exceptionally. She took photos at all phases of the day (before, during, and after). Delivery was within 2 days and we can see she took care to ensure we had the best moments captured. Highly recommend.
Positive: Responsiveness, Quality, Professionalism, Value
A
Abby Zeller9 reviewsiTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
Cheryl photographed our wedding and did a spectacular job! She was able to capture the minute details as well as the big pictures in all of her photographs. Her pictures made our wedding day perfection.
I highly recommend hiring Cheryl Jacobs for your next event. Her professionalism and artistic eye will highlight any special day you have.
Thank you, Cheryl, for your hard work and the beautiful photographs of our favorite day!
M
Mike Campese13 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Cheryl is an amazing photographer. She takes her time and truly cares about the pictures. She is also a very good person and very easy to get along with. Cheryl has been our family photographer since she did our wedding photos about four years ago. I would not use anyone else.
P
Paul Mills7 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Cheryl was invaluable in making our wedding a wonderfully memorable event. Her photographs captured the love between my bride and myself perfectly. She is an artist whose pictures pop with all the energy and magic of the ceremony and reception.
Beyond her professionalism and skill as a photographer, she was instrumental in keeping the reception on track, working with the DJ. She also arranged for our flowers, which were absolutely gorgeous.
But most importantly of all, she keep everyone calm and cooperative before, during, and after the ceremony. We cannot thank Chryl enougp pr recommend her more highly for everything she did to make our day special!
Paul & Rhonda Mills
D
David Rilott1 reviewiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Truly amazing photographer. Cheryl knows her stuff! I have never been more relaxed taking pics with the wife. It was an awesome day and a great memory in the books celebrating our unborn child. Thank you for capturing that joy for us!
Response from the owner · 9 years ago
Thanks so much David. It was great working with you!!
A
Amber StatzLocal Guide · 14 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Cheryl is so fabulous! She did our wedding photography and the pictures have turned out beautifully, so stunning. She was so great to work with before the wedding and a few weeks before the wedding she called so we could plan out the day together and she listened to whatever preferences we had concerning photographs on the day of. She had worked with our venue before, so she and our wedding coordinator worked perfectly and seamlessly together to make the entire day and evening stress-free for me and my groom. She also knew all the locations around our venue for the perfect background to our pictures! I just loved working with her, it is amazing all the moments she was able to capture when she was our only photographer. And she was so creative--she came up to us at our wedding and mention that she had brought sparklers, so we went outside and drew hearts with them--it was fun and created beautiful photos! And the most incredible thing about Cheryl is that she got our finished wedding photos to us just 3 weeks after our wedding which is unheard of in the wedding photography world. These days photographers can take 6 months to over a year to return wedding photos, so we were so impressed. Plus, she gave them to us via flash drive in a beautiful keepsake little wooden box that says "Just Married". Thank you, Cheryl!!!
