Day care center · Auburn Hills, MI · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%47+3.3Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 80 daycare centersiPosition by Experts Score among all companies we track in this category. · better than 44%
4.8★★★★★57 Google reviews · 10 photos
89%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the center 4.8 out of 5 based on 57 reviews. Parents frequently praise the clean, well-maintained facility and highlight the staff’s attentiveness, patience, and use of the Sprout app for daily photo updates. However, low-star reviews cite specific criticisms regarding pricing transparency, communication gaps, and a lack of supervision during incidents, which some parents felt undermined their trust in the daycare.
Google rating: 4.8 out of 5 from 57 reviews (89% five-star).
Reviews on this page: 57 Google reviews (53 with written comments).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 8, 2026.
Service: Daycare Center serving Auburn Hills, Michigan.
Data from Google, last updated October 31, 2026.
Score profile vs other daycare centers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Childtime at Little OaksDaycare Centers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Childtime at Little Oaks: 80/100 on this factor. Category median: 83.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Childtime at Little Oaks: 68/100 on this factor. Category median: 76.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Childtime at Little Oaks: 100/100 on this factor. Category median: 94.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Childtime at Little Oaks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Childtime at Little Oaks: 47/100 on this factor. Category median: 44.C
47
Bar = this company · dark tick = category median.
Star ratings
57 Google reviews we collected
4.8of 5
5 stars5189%
4 stars35%
3 stars00%
2 stars12%
1 star24%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
86%praise
Praise6286%
Complaints1014%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1077%
Reasonable323%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2940%
Would recommend1115%
Communication913%
Honesty & trust913%
Quality & results811%
Speed & response46%
Price & value23%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I love how you can check in anytime to see them and everyone is very helpful and communicate well”
“My daughter was well taken care of and would highly recommend”
“I would not recommend this daycare based on my experience.”
“She communicates clearly with families and keeps us updated on daily activities and progress.”
“…and who I believe cared about my son, but unfortunately, the overall lack of communication and accountability outweighed the good experiences.…”
“Our son has been going there for a while now and honestly the staff is amazing.”
“Manager had lied to me about pricing for my daughter.”
“She does an amazing job creating a nurturing and positive learning environment while also helping the children grow socially and emotionally.”
“The team is very prompt to update the app and provide tons of photos and updates.”
“If you’re looking for a daycare that’s very very reasonable on price and provides diapers, snacks, lunch and breakfast.”
People customers mention
Vanessa11 reviews
Kyyah6 reviews
Mary5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Childtime at Little Oaks for 1 kind of job. Pick one to see what they paid and said.
EEmily4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Just recently started at this daycare for my 19 month old and she seems to be loving it. I love how you can check in anytime to see them and everyone is very helpful and communicate well
Great price
VVanessa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Our son has been going there for a while now and honestly the staff is amazing. They are so hands on with kids always doing fun and creative stuff. My son loves going there and we couldn’t have asked for a better staff.
Great price
BBrittany3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Kyyah and the team were amazing. I was extremely nervous about daycare but they were understanding and empathetic. My daughter was well taken care of and would highly recommend
Great priceEducational services
BBrandon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
This is a great location for me to bring my kids. Safe area and I love the staff. I recommend this school. 👍🏻
JJoseph1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
The facility was amazing, clean well maintained. I took a tour and the teachers were so inviting, it's definitely a school I would recommend. Ms. Kyyah was outstanding, so friendly and inviting. Thank you Ms. Kyyah
Cchelsea5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Everyone at childtime has been so welcoming! My son came over from a different daycare and I was a little nervous about how he was going to transition. However when I went to pick him up on his first day he was having so much fun he didn't want to leave! The sprout about app is so wonderful! As I was sitting there…
Just recently started at this daycare for my 19 month old and she seems to be loving it. I love how you can check in anytime to see them and everyone is very helpful and communicate well
Emily, thank you for sharing this thoughtful feedback and for trusting us with your kiddo. We’re glad she’s enjoying her time here, and it means a lot to hear that our team’s communication and the ability to check in anytime help you feel comfortable and connected.
A
ashley ancona1 reviewiTotal number of Google reviews ashley has written across all businesses on Google Maps, not just this one.
I am extremely disappointed with our experience at this daycare, especially after an incident that completely destroyed my trust in them.
My son had been attending this daycare since he was 3 months old, so I had trusted them with his care for a long time. I understand that children bite, and I understand that accidents can happen, but what matters is how the daycare handles those situations. In this case, the communication was unacceptable.
My son was bitten, and when I asked how it happened, nobody could give me a clear answer. When I asked his teacher for a picture of the bite so I could see my child’s injury while I was at work, I was told that I was not allowed to receive a picture because of “policy.” I am paying this daycare to care for my child, and I don’t think it is unreasonable to expect clear information about an injury that happened while he was in their care.
The assistant director was the person I spoke with after the incident. She told me she understood why I was upset, but her actions did not make me feel like she actually understood or cared. She couldn’t answer my questions and seemed more focused on getting me to sign the incident report than actually explaining what happened.
The incident report documented a bite on my son’s arm. When I got home, I discovered that he also had another bite on his back that I had never been told about. I immediately emailed the director about the situation. She was on vacation at the time, and when she returned, she told me she was “piecing the information together.” After that, I never received a follow-up, explanation, or even a conversation about what actually happened.
My son had also recently transitioned into the toddler classroom, and I was never informed that there had been a child who was biting in the classroom. Again, I understand that biting can happen with toddlers, but parents deserve transparency and communication when something like this is happening.
Unfortunately, this was not the first time I had concerns about how injuries were communicated. There had been previous bumps and injuries where I felt the staff were not properly trained or communicating appropriately.
What made the situation even worse was being told by the assistant director that my son doesn’t cry when he gets hurt. That felt like they were trying to use my child’s reaction to explain away their lack of awareness instead of taking responsibility for not knowing what happened to him. A child not crying does not mean an injury shouldn’t be noticed or communicated to their parent.
There are some teachers there who I genuinely liked and who I believe cared about my son, but unfortunately, the overall lack of communication and accountability outweighed the good experiences.
After having my son there since he was 3 months old, it is extremely upsetting to lose trust in a place that I relied on to care for him while I was at work. I don’t expect a daycare to prevent every single accident, but I do expect them to know when my child is injured, be honest about what happened, communicate with me, and follow up when a parent raises a serious concern. In this situation, I feel they failed on all of those things.
I would not recommend this daycare based on my experience. My biggest issue isn’t simply that my son was bitten—it is how poorly the situation was handled afterward and how little communication and follow-through I received.
Response from the owner · 2 months ago
Ashley, we’re very sorry to hear about your experience and that your trust in our program was affected, especially after so much time with us. Clear communication about injuries and classroom dynamics is extremely important to our team, and your review highlights areas we are actively working to strengthen. We would appreciate the chance to speak with you directly and review this in more detail; please contact us at 866-244-5384.
V
Vanessa Bolling1 reviewiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Our son has been going there for a while now and honestly the staff is amazing. They are so hands on with kids always doing fun and creative stuff. My son loves going there and we couldn’t have asked for a better staff.
Price assessment: Great price
Response from the owner · 3 months ago
Vanessa, thank you for sharing such kind words about our team and program. It means a lot to know your son enjoys coming each day, and we’re grateful for your trust in our staff and the care they provide.
B
Brittany Lines3 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Kyyah and the team were amazing. I was extremely nervous about daycare but they were understanding and empathetic. My daughter was well taken care of and would highly recommend
Price assessment: Great price
Services: Educational services
Response from the owner · 3 months ago
Brittany, thank you for sharing this thoughtful review and for trusting Kyyah and our team with your daughter. It means a great deal to know we helped ease your nerves about daycare, and we’re grateful for your recommendation and the chance to be part of your family’s journey.
J
Jasmaine2 reviewsiTotal number of Google reviews Jasmaine has written across all businesses on Google Maps, not just this one.
This is a great location for me to bring my kids. Safe area and I love the staff. I recommend this school. 👍🏻
Response from the owner · 7 months ago
Thank you, Brandon, for sharing your feedback! We're pleased to learn that you appreciate our location and the friendliness of our staff. Your support is greatly valued.
J
Joseph Austin1 reviewiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
The facility was amazing, clean well maintained. I took a tour and the teachers were so inviting, it's definitely a school I would recommend. Ms. Kyyah was outstanding, so friendly and inviting. Thank you Ms. Kyyah
Response from the owner · 7 months ago
Thank you, Joseph! We are pleased to learn about your positive experience during your tour. It’s encouraging to know that Ms. Kyyah and our team contributed to your sense of welcome. We value your feedback and recommendation!
A
andre thoringtonLocal Guide · 77 reviewsiTotal number of Google reviews andre has written across all businesses on Google Maps, not just this one.
Everyone at childtime has been so welcoming! My son came over from a different daycare and I was a little nervous about how he was going to transition. However when I went to pick him up on his first day he was having so much fun he didn't want to leave! The sprout about app is so wonderful! As I was sitting there wondering how my boy was doing Ms. Vanessa posted some awesome pictures of activities that he was enjoying! I highly recommend Childtime little oaks!
Response from the owner · 7 months ago
Thank you, Chelsea, for sharing your positive experience! We’re pleased to hear that your son is enjoying his time at Childtime Little Oaks and that the Sprout About app is helping you stay connected. It’s encouraging to know that Ms. Vanessa and the team have made the transition comfortable for you both. Your recommendation is sincerely appreciated!
C
Chad Bishop8 reviewsiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
Ms. Kyyah is awesome! I observed how pleasant and professional she interacts with some of the more challenging parents who in my opinion act like they are so entitled. She always remains professional and respectful. She has always treated me with much respect and she treats my nephew like he is as important as any other child. She is a class act! Thank you.
Response from the owner · 7 months ago
Thank you, Chad, for sharing your experience. It’s encouraging to hear about Ms. Kyyah's professionalism and kindness. We appreciate learning that she extends respect and care to everyone. Your feedback is valued and helps us improve!
