How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREChimney Concepts
Milwaukee, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 22 fireplace installation & repair · 4.9★ from 1,151 Google reviews
Report card
Percentile vs other fireplace installation & repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Chimney Concepts for 8 kinds of job.
Chimney Concepts for chimney inspections
Clear ✕All 116 Google reviews tagged “Chimney inspections”
Very good service from Dan.
Excellent service. Thank You!
Dan was very nice and professional. He did a great job and answered all my questions.
I needed to do this large chimney repair for safety reasons. The chimney over the many years had had regular chimney cleaning, and some tuck pointing and minor repairs..but, time caught up with it. Wood burning fires are the best and time takes its course to a major repair. Chimney Concepts provided an estimate…
The service guys we're on time and did a great job. Communications With Robert was very good.
Excellent service. Highly recommend them
This is a new review from February 25th, 2025. Very knowledgeable, timely and thorough. My technician, Devon, diagnosed the issue quickly and fixed the problem at a subsequent visit. He was so very friendly, polite and professional. I have used this company in the past and highly recommend.
Dan arrived early. Checked fireplace inside and out and then cleaned it expertly. Dan was friendly and professional.
Chimney Concepts is an incredible business. We are so impressed with their knowledge and experience and will be working with them to replace the chimney cap and to install new fireplace doors. We couldn’t be more impressed with the service and helpfulness.
I normally have fireplace cleaned every two years, when service tech Jesse came to do it. He said I will just do an inspection because it does not need a cleaning
Tighearnan Was incredibly thorough, on time, patiently answered questions, was highly competent and went out of his way to be helpful.
Chimney Concepts was very communicative. Once the appointment was scheduled, they sent an email and a text message informing us of who the technician was, along with a photo and a small bio about the technician and that he was on his way for the scheduled appointment. We are very pleased with the service we received.
JESSIE WAS TOP NOTCH. USE THIS COMPANY !!!!
Tighearnan was very knowledgeable and a very friendly technician. I will definitely use Chimney Concepts for all my chimney needs.
Jesse was very professional and polite, highly recommend Chimney Concepts
Courteous and professional
Dan was very professional and amazing. He went the extra mile to make sure that everything was as it should be.
The technician was prompt and professional. Explained the issues found in detail.
It was an excellent experience with both the crew of Dylan and Devon as well as Sam and Art. They were at the house daily until the work was finished so that we can enjoy a winter with nice fires in the newly reconditioned fireplace.
Very detailed estimate and responsive to my situation.
Tighearnan was on time, professional and courteous, and did a great job on the cleaning and inspection. Will definitely be calling in spring for the next cleaning.
Dan was great. He was very informative, thorough and punctional.
Good experience with the staff and technicians. All very knowledgeable. Would highly recommend.
He does an excellent job always keeps me informed and gives suggestions as needed
Excellent on time service. Tiernan inspected our chimney and advised we did not need a cleaning. He added screening to prevent birds from entering the chimney.
I've used Chimney Concepts for a couple of projects. They first went through to make sure the system was working and cleaned out the chimney when I purchased a house. A few months later, we had them come back to install a new log set and remote for the fire place. They are extremely timely and responsive to…
From the chimney cleaner/inspector Tighearnán (Tig), to Dylan and Devon who relined our chimney, the job was handled with professionalism all the way through. After the inspection, Tig showed us the video, explained the issues clearly and presented the options before providing the estimate. The office made…
Tech was in and done quickly and kept eveything nice and clean. Very friendly, and knew what he was doing. Well done!
Technician sent was on time, professional, courteous and thorough, everything you want from a contractor you hire
Thank you for the great service. Tighearman Burke was very professional, informative, and friendly. We appreciate the way he explained the service he was performing as well as what he found needs to be remedied. He is an asset to Chimney Concepts!
Devon and Dylan were great - on time, responsive, professional. Our chimney update/repair looks amazing! Fair prices compared to other estimates we received. Very happy with Chimney Concepts and will recommend them to friends!
Scheduled for a chimney cleaning and was told I wouldn’t need it to be cleaned. Dan did his inspection and all is great. Had not had a cleaning in 2 years. I really wish other companies were this honest. I’m so happy I found them years ago. A+.
Great service. Friendly and knowledgeable. Explained everything. We were very pleased and comfortable with the service. Would highly recommend.
Very professional and knowledgeable.
On time, friendly, thorough and fast; will use them again for the next cleaning/inspection.
Dan was knowledgeable and professional.
I've used Chimney Concepts twice and their service just keeps impressing me. Their technicians are professional and personable as well as knowledgeable about the work that they do. Dan came first and did my inspection, which informed me of the work I'd need done. He walked me through everything and made sure that I…
I will have them back to do more work very efficient And clean And let you know what they were all doing. Very professional people.
Tighearnan was very pleasant and did a great job!
On time, very polite and professional. Would recommend.
They always do excellent work for me. Honest and they don't try to keep selling things to you.
Great experience, Jesse did a complete inspection, gave a thorough explanation. Outstanding company representative. Would recommend Chimney Concepts to anyone.
Schedule this appointment with Matt, who was kind, listened and able to work us in on a short notice. Dave, came to the home and was very attentive to details, explained everything well, plus he was very kind to all around. IWe will have work completed by them. Thanks guys!!
Jesse was on time ( actually the appointment was moved up. ) Jesse was excellent in communicating what needed to be done. He worked quietly and kept everything neat and tidy. He happily answered my questions and I am very pleased with the work he did today.
Jesse was great to work with. He was professional, responsive and did great work.
Prompt & friendly service, primary service call was chimney cleaning but technician also took time to trouble-shoot and fix a a pilot light issue in another fireplace while he was at the house and I was not charges an extra fee for the extra service which I appreciated!
Very happy with the annual cleaning and inspections. All employees whom have come to my house and very professional and courteous.
Friendly, respectful, knowledgeable, and very through.
They replaced venting and shingles damaged in a fall windstorm.
Excellent products and customer/on the job service. Pricing easily beats their Milwaukee competitors. Highly recommend.
Our technician Tighearnan (Tier-Nan) did a great job, professional, answered all our questions, worked quickly and was very clean. Great service will definitely use again!
Great Job!
Excellent! Jesse did a great job! Very professional also
Dan was a professional. He made replacing the refractory panels look easy.
We bought our house this year, and were so looking forward to winters with a fire place. We wanted to get it cleaned and inspected before using, so we called Chimney Concepts based on many great references from our new neighbors. Jesse came out to clean and inspect our chimney and let us know it was unsafe to use.…
We have used multiple services from Chimney Concepts, including maintenance, repair and new installations and all projects have been completed with excellence. Joe is awesome to work with and we will continue to reach out to Chimney Concepts. Highly recommend!
Dave was professional, friendly and very knowledgeable. Went out of his way to explain and troubleshoot. Totally recommend him and chimney concepts. OUTSTANDING!!!
Jesse was great. Honest and on time. Good service.
Jesse was wonderful! Please give him a raise.
Dan was on time, even early after confirming it was ok. He was professional and explained everything. He did an excellent job and cleaned up to perfection. Highly recommend!
Dan was very nice and was able to fix our 40 yr old stove! The office staff was also very nice and helpful with scheduling appointments. Would highly recommend them and I will be using them for more cleanings in the future.
Jesse was very helpful!
CC promptly returned my call for a first appointment, they immediately sent someone out to inspect my ancient chimney and offered several solution options. Because of the busy time of year I was originally slotted in in mid-December but when they had a cancellation, their friendly admin staff called me to see if an…
I was pleased with the job Jesse did for us. He did a thorough, complete inspection from cap to ash pit. The cleaning process went smoothly and was neatly done. He went over the issues he found and was able to discuss them with me, although he will be following up with a more detailed report and estimates for any further work we may elect to do.
Based on our recent experience with a chimney repair (and earlier chimney inspection and cleaning), we would not hesitate to recommend Chimney Concepts. From their proposal to completion of the jobs, we appreciated their detail, communication, organization, masonry skills (especially in preserving unique brick),…
Very happy with the service which is a free inspection for new customers! Jesse was on time, professional and thorough. Took photos of everything to show us any issues. Explained what was needed and is sending a full description on line. Will definitely use again.
I had my chimney inspected and repaired by Chimney Concepts recently. They sent an inspector to my property initially to inspect the chimney and give an estimate of the work to be performed. Tighearnan was on time, professional, and finished the inspection quickly. He explained the issues needing repair and gave me…
Chimney Concepts helped us find and install the perfect gas insert after first cleaning creosote and getting our old system up to code. It's beautiful, convenient and warm! We couldn't be happier with the results
The technician (Jesse) was professional, informative and efficient. No fuss or mess! I would recommend them to family/friends.
Service technician arrived early (after calling to confirm it was okay) and was very thorough and professional. Cost was a little higher than originally estimated.
Was on time and did a good job. Inspected the chimneys and gave tips for maintaining them through the burning season.
Great service! Friendly technician! I would recommend them for service.
He was on time and worked quickly. He discovered problems with the chimney and delivered the bad news professionally
Excellent, knowledgeable work. And he arrived early!!
I would definitely use Chimney Concepts again. Jesse, the technician, came on time, was polite, and the most importantly very thorough on my chimney inspections. Jesse explained everything in detail. He was great about answering all my questions I had about how to maintain my fireplace properly. Having a…
We had them do two chimney inspections when we were in the process of buying the home. We then hired them to rebuild one of the fire places. They were able to start the job early, which was great! The crew were meticilous in their work and left our home clean. I would definitely recommend using Chimney Concepts!
They cleaned, inspected and installed a new damper after the old one failed. I was shown how to properly adjust the new one. Our servicer was professional, efficient, and wonderful to speak with.
I am very satisfied with the service. Easy to schedule, all information about technician was sent to me in advance, including picture. Technician came on time, was very professional and thorough. Shall keep using the company for my fireplace service.
Jesse was on time and efficient. I recommend Chimney Concepts for any/all fireplace & chimney work.
Wow! Blown away by this company. Recently moved here from out of state. Wanted to change my wood burning fireplace to gas logs. The showroom is state of the art. It’s huge and many, many selections. The staff was friendly and very helpful. Today was installation day and my two installers were professional, timely…
Very pleased with the professional job done on my fireplace/ chimney inspection and repair. The serviceman (Dan) was on time and quickly was able to assess the problem and stabilize the firebox. After the repair everything was cleaned up and ready for use. I highly recommend Chimney Concepts for all chimney and fireplace work.
Jesse was very professional and knowledgeable regarding my fireplace. He went out of his way helping me to solve my problem. Highly recommend!
He repaired the glass doors on our fireplace as well. All work was absolutely excellent.
Questions answered Work done very well On time and overall just great
Quick, clean and professional
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Chimney inspections | 116 | — |
| Chimney cleaning | 94 | — |
| Chimney repair & restoration | 73 | — |
| Fireplace installations | 57 | — |
| Chimney flue cleaning | 25 | — |
| Rain cap installation | 25 | — |
| Stove & fireplace cleaning | 13 | — |
| Smoke chamber cleaning | 11 | — |
