Chimney services · Milwaukee, WI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 22 fireplace installation & repairiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★1,151 Google reviews · 24 photos
96%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe Chimney Concepts services as thorough, professional, and well-explained, with technicians often providing detailed inspections and options for fireplace repairs or installations. Recurring themes include punctuality, friendly communication, and reasonable pricing for standard cleaning and installation work. However, some reviewers criticize the company for high repair estimates, scheduling difficulties, and instances where jobs were left incomplete due to missing parts or communication breakdowns.
Google rating: 4.9 out of 5 from 1,151 reviews (96% five-star).
Reviews on this page: 1,152 Google reviews (914 with written comments, 42 with photos).
Owner responses: the business replied to 98% of reviews.
Score profile vs other fireplace installation & repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Chimney ConceptsFireplace Installation & Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chimney Concepts: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chimney Concepts: 91/100 on this factor. Category median: 91.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chimney Concepts: 93/100 on this factor. Category median: 94.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chimney Concepts: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chimney Concepts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chimney Concepts: 85/100 on this factor. Category median: 86.A
85
Bar = this company · dark tick = category median.
Star ratings
1,152 Google reviews we collected
4.9of 5
5 stars1,10796%
4 stars232%
3 stars20%
2 stars50%
1 star151%
Praise vs complaints
Phrases our text analysis found in 914 written reviews
99%praise
Praise1,84399%
Complaints231%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude58231%
Quality & results40422%
Speed & response29116%
Communication22412%
Would recommend20211%
Price & value1066%
Honesty & trust573%
What customers talk about
We read 914 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From my initial call with Dave (who was extremely knowledgeable and spent time answering all my questions) to Brian the technician everyone was A+ to work with.”
“no start for this company, unprofessional and cancel on my appointment exact same day they supposed to come.”
“He was also thorough with his inspection and after action report.”
“The work was very sloppy, screws stripped, no tension on the damper cable, messd op our original unit, the tuck pointing did not match at all all, etc.”
Neil4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
We recently moved into our home and needed to get a full inspection done on our fireplace. From my initial call with Dave (who was extremely knowledgeable and spent time answering all my questions) to Brian the technician everyone was A+ to work with. Brian was fantastic and again took the time explaining in detail…
Tom9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Devon did an excellent job servicing our chimney, which was overdue for cleaning. He was thorough, both with the cleaning and with his clear explanations. He also provided options for possible future upgrades to our fireplace. I highly recommend Devon and Chiimney Concepts. He provided friendly, efficient, excellent service.
Carol10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Devon came out to sweep our chimney and he was great! Professional and friendly (even to our excitable dog). He noticed a missing part during his inspection of the chimney, which the company is helping us resolve. Great service all around!
Mary4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very happy with Chimney Concepts. Devon was very knowledgeable about every detail.
MJLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Brian came out to inspect and clean our wood burner this year and by a compound measure was the best provider we’ve ever experienced. Polite, friendly, knowledgeable, quick, and clean. He was thorough in his inspection and even went above and beyond to take a look at our chimney, which he correctly noticed needed…
Cynthia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Devon our inspector was prompt and efficient. He explained the problem thoroughly and next steps that needed to happen. He was very professional and I highly recommend Chimney Concepts
We recently moved into our home and needed to get a full inspection done on our fireplace. From my initial call with Dave (who was extremely knowledgeable and spent time answering all my questions) to Brian the technician everyone was A+ to work with. Brian was fantastic and again took the time explaining in detail everything he was doing and educating me on my fireplace. He was also thorough with his inspection and after action report. One thing we all worry about is getting up charged or told we need things we do not actually need repaired now and I am pleased to say Chimney Concepts and Brian did not push. He was very open with items we will need to watch but are not needed yet. I will be using Chimney Concepts for yearly inspections on my fireplace after my experience and I would 100% recommend them for your service.
Response from the owner · 2 days ago
Thanks so much for the great review, Neil! We're thrilled to hear that both Dave and Brian provided such a helpful and honest experience for your fireplace inspection. Congratulations on your new home, and we look forward to working with you for your yearly inspections!
Tom Hering9 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Devon did an excellent job servicing our chimney, which was overdue for cleaning. He was thorough, both with the cleaning and with his clear explanations. He also provided options for possible future upgrades to our fireplace. I highly recommend Devon and Chiimney Concepts. He provided friendly, efficient, excellent service.
Response from the owner · 6 days ago
Thanks so much for the great review, Tom! We're thrilled to hear that Devon provided thorough and efficient service for your chimney. We appreciate your recommendation and look forward to helping you with any future fireplace projects!
Greer JordanLocal Guide · 12 reviewsiTotal number of Google reviews Greer has written across all businesses on Google Maps, not just this one.
I am both pleased and appreciative of the service, professionalism, craftsmanship Tyler, Jerry and Jason demonstrated from estimate to install of dual electric fireplaces. The original natural two sided fireplace had a defectively installed liner rendering it unusable. A couple local pretty well-known companies recommend replacements that turned out would not have been up to code. Another company cost me $2600 for a fix to the vent, that he could not execute because he did not check where the vent met the roofline of the house. Then he disappeared. Another company quoted me tens of thousands of dollars to tear out the entire brick façade and fireplace to replace it with a new fireplace. And that proposed installation was not going to solve the problem of the two sided fireplace that was see-through into the master bedroom! Another original design flaw😆. Gemini suggested that Chimney Concepts was expert at these types of situations. In this case, AI was right! Tyler was attentive to all details in assessing the situation and providing a quote which he explained throughly, including cost risks. I really appreciated how they consulted together as a team and ensured that Jerry, who was doing the install, had complete knowledge of the project. That teamwork and coordination continued on install day. The electrician Jason arrived on time, provided the needed electrical work and advised me on the condition of the circuit breaker box without pressure. Both were respectful of my home, putting down tarps and wearing foot coverings without my prompting. They completed the install ahead of schedule. All in all the complete high quality, excellent job cost less than the other quotes and even made up for the $2600 loss from the botched attempted repair. And here is a testament to the integrity of the company. The electrical work came in under cost, and they refunded me the difference! I feel happy to finally have a working fireplace and even an upgrade from what was there before. These units are just in time to take the chill out of the Fall air. Thank you Tyler, Jerry, Jason and the management that does not get in the way of pros like them doing great work for customers.
Response from the owner · a week ago
Thank you so much, Greer! We are thrilled to hear that Tyler, Jerry, and Jason were able to find the perfect solution for your fireplace. We truly appreciate your detailed feedback and your kind words about our team's work ethic and integrity. Enjoy your new electric fireplaces this fall!
Lauren Komp5 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
We had a great experience with Chimney Concepts. I wasn't sure what to expect, since I found this business on my own. I was looking for a custom fireplace door for our gas log fireplace. I went to the showroom in Port Washington and it was so easy to find what I was looking for. There were many options on the floor and Cody was very knowledgeable in explaining all the different custom door options, from color, material and handles. We also had a broken damper and was told from another chimney service it was too old and couldn't be fixed. Cody took one look at it and knew exactly what it needed and fixed it! He also installed a damper clamp to keep it to code, so he went the extra step in making sure everything was in working order.
We also debated if we wanted to convert our gas log fireplace to an insert and Cody took the time to explain our options. While I really wanted to go that route, we decided to hold off and use what we have for now. If we do decide to convert to an insert, we will definitely go back here!
Carol Brown10 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Devon came out to sweep our chimney and he was great! Professional and friendly (even to our excitable dog). He noticed a missing part during his inspection of the chimney, which the company is helping us resolve. Great service all around!
Response from the owner · 2 weeks ago
Thank you so much for the review, Carol! We're thrilled to hear Devon took such great care of you and your dog. We're glad we caught that missing part during the inspection and are looking forward to getting it resolved for you soon.
Mary Karpin4 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Brian came out to inspect and clean our wood burner this year and by a compound measure was the best provider we’ve ever experienced. Polite, friendly, knowledgeable, quick, and clean. He was thorough in his inspection and even went above and beyond to take a look at our chimney, which he correctly noticed needed service. We had been planning to go with a different company for our chimney work but will probably change providers to CC at this point, 10 out of 10 highly recommend.
Response from the owner · 2 weeks ago
Thank you so much for the review, MJ! We are thrilled to hear that Brian provided such excellent service for your wood burner and chimney. We look forward to working with you in the future!
Cynthia Weeks2 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Devon our inspector was prompt and efficient. He explained the problem thoroughly and next steps that needed to happen. He was very professional and I highly recommend Chimney Concepts
Response from the owner · a month ago
Thank you for the recommendation, Cynthia! We're so glad Devon provided prompt, professional, and thorough service for your inspection. We appreciate your feedback!
Trevor NiemczykLocal Guide · 84 reviewsiTotal number of Google reviews Trevor has written across all businesses on Google Maps, not just this one.
Overall amazing experience, reasonable pricing (mostly), and one of the hardest-working guys I've ever seen. Devon quoted us for a steel liner and explained why masonry liners would be a bad call. The steel liner quote was very reasonable and we got that done. He also recommended we look into some masonry repairs for the chimney on the roof. I had him quote us for tuck pointing and based on the quote and a brief conversation, it definitely seemed like a "we dont want this job but we'll do it for $x" price. All good though, the liner process went well (for us) but unfortunately for Art, there was some unforseen difficulties breaking out the old chimney tiles. Art worked non-stop and stayed late for 2 days straight (including a weekend) getting this done. He did a fantastic job, was extremely respectful, and had professionalism and craftsmanship that Chimney Concepts should be proud of. We definitely got a good deal considering the work involved, and Chimney Concepts didn't try to upsell or charge us more because of it. Thanks to Art and the team, and please make sure Art gets recognized for all his hard work.
Response from the owner · a month ago
Thank you so much for the review, Trevor! We're thrilled to hear about your great experience with Devon and Art. Art is an incredibly hard worker, and we will definitely make sure he is recognized for his dedication and craftsmanship. We appreciate your business!
Fred SpringfieldLocal Guide · 16 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Dan returned from his initial visit to track down a leak. He was very professional and respectful of the property. Once he found the cause of the leak. He explained what we should to do to resolve the issue. I look forward to him returning to rectify the problem. With his experience I feel confident I can trust you guys with this project.
I was totally wrong with the previous paragraph. They subcontracted my project to someone that upon his work. Unfortunately covered up the actual issue. I gave them multiple opportunities to rectify the issue. They failed horribly!
My advice to anyone who receives an estimate from them, is to get a second opinion. Then ask if they're actually the primary contractor doing the work. My experience after the initial contact was misleading and downright ridiculous. They used some guy that didn't even have a business name on his truck. Claiming he was working for Chimney Concepts. Be vigilant! Don't fall victim like we did. I basically threw my hard earned in the trash can. I had to redo everything they did.
Response from the owner · 2 years ago
Fred,
Thank you for your kind words! We're glad Dan could assist you professionally. Rest assured, we'll work diligently to resolve the issue. Your confidence means a lot to us!
