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Chisholm Trail Animal Hospital, PLLC

Animal hospital · Duncan, OK · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%56+30.5Reliability 24%25+6.1Value 14%64+9.1Replies to reviews 7%6+0.4Craft & service penalty99−0.1Momentum penalty51−4.9Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.41SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 58 veterinary emergency servicesPosition by Experts Score among all companies we track in this category. · better than 5%
4.7 ★★★★★ 174 Google reviews · 20 photos
84%five-star reviews
4.29★last 12 monthsAverage stars on reviews from the last 12 months only.
18.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

Chisholm Trail Animal Hospital, PLLC at a glance

Google reviewers rate the Duncan facility 4.7 out of 5 based on 174 reviews, with the owner not responding to any feedback. Positive comments frequently highlight compassionate care, knowledgeable veterinary staff, friendly service, and reasonable pricing for routine and emergency treatments. However, several low-star reviews criticize perceived rudeness, high costs for specific diagnoses, and concerns regarding animal outcomes or communication during difficult situations.

  • Google rating: 4.7 out of 5 from 174 reviews (84% five-star).
  • Reviews on this page: 174 Google reviews (94 with written comments, 6 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Veterinary Emergency Service serving Duncan, Oklahoma.

Data from Google, last updated October 28, 2026.

Score profile vs other veterinary emergency services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction56Reliability25Craft & service99Value64Momentum51Replies to reviews6Satisfaction: 56 (median 72)Reliability: 25 (median 60)Craft & service: 99 (median 92)Value: 64 (median 80)Momentum: 51 (median 100)Replies to reviews: 6 (median 53)
This companyVeterinary Emergency Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chisholm Trail Animal Hospital, PLLC: 56/100 on this factor. Category median: 72.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chisholm Trail Animal Hospital, PLLC: 25/100 on this factor. Category median: 60.D
25
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chisholm Trail Animal Hospital, PLLC: 99/100 on this factor. Category median: 92.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chisholm Trail Animal Hospital, PLLC: 64/100 on this factor. Category median: 80.B
64
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chisholm Trail Animal Hospital, PLLC: 51/100 on this factor. Category median: 100.C
51
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chisholm Trail Animal Hospital, PLLC: 6/100 on this factor. Category median: 53.F
6

Bar = this company · dark tick = category median.

Star ratings

174 Google reviews we collected

  • 5 stars14784%
  • 4 stars137%
  • 3 stars42%
  • 2 stars11%
  • 1 star95%

Praise vs complaints

Phrases our text analysis found in 94 written reviews

  • Praise8796%
  • Complaints44%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price113%
  • Reasonable675%
  • Overpriced113%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4347%
  • Quality & results1415%
  • Price & value1415%
  • Speed & response78%
  • Would recommend78%
  • Honesty & trust44%
  • Communication22%

What customers talk about

We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very compassionate and gentle with the animals and treat them like they are their own.”
  • “We had to put our dog down yesterday and the care we received was top notch.”
    “Messed up my pups ears and instead of fixing them she told me to let them heal and if I wasnt happy she would do it again but would charge me again to do it.”
  • “Very caring when handling sick animals they are very reasonable for a price too.”
  • “…months old , Aussie an pit mix , I lost bandit due to not catching it fast enough but they saved my dog Baxter , I was desperate an paid 164 dollars a…”
  • “🥰 My family and I highly recommend Chisholm Trail Animal Hospital if you need anything for your furbabies.”
  • “Honestly the nicest vet office we recently had to move vets because we moved and I'm so glad I chose this place to take our fur babies!”
  • “Answered all our questions real good sweet people.”

People customers mention

  • Kerri 15 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

MaryLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Dr. Kerri and staff are awesome. Very compassionate and gentle with the animals and treat them like they are their own. They know their stuff.

SpongeBobLocal Guide · 217 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

she said my friend‘s dog was vicious and that my friend should’ve put the dog down when all the dog wants is love and attention, … my friend‘s dog maybe goes about it in the wrong way, but I’ve been around the dog so many damn times that it’s nowhere near vicious, he just wants love and attention, naturally, like…

Dan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Really good vet. If taking really good care of my dogs every single time I needed them to even at the last minute. Would highly recommend!

BrendaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Keri and staff love my fur babies as much as I do. They are always helpful and kind.

Reasonable priceService not listed
RobbieLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Our animals were always taken great care of. Dr. Kerri is a very knowledgeable and informative Veterinarian.

Tammy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They are amazing. Very caring when handling sick animals they are very reasonable for a price too.

Reasonable priceService not listed

Photos

Customer reviews

4.7 ★★★★★ 174 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Mary HayneLocal Guide · 14 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Kerri and staff are awesome. Very compassionate and gentle with the animals and treat them like they are their own. They know their stuff.

SpongeBob SquarePantsLocal Guide · 217 reviewsTotal number of Google reviews SpongeBob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

she said my friend‘s dog was vicious and that my friend should’ve put the dog down when all the dog wants is love and attention, … my friend‘s dog maybe goes about it in the wrong way, but I’ve been around the dog so many damn times that it’s nowhere near vicious, he just wants love and attention, naturally, like everybody else, … what kind of vet actually tells a customer this & should they even be a vet when they hate dogs so damn much?

Stormy Smith16 reviewsTotal number of Google reviews Stormy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

DO NOT GO HERE WITH YOUR DOG! She is awful and way to expensive.

Teri CorralesLocal Guide · 53 reviewsTotal number of Google reviews Teri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love this places. Very nice people out there n Ace doesn't mind it!! 💙

  • Price assessment: Reasonable price
Dan Slate12 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really good vet. If taking really good care of my dogs every single time I needed them to even at the last minute. Would highly recommend!

Beverly Slaton-FurbushLocal Guide · 48 reviewsTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Takes very good care of animals. Would recommend her hoghly

  • Price assessment: Reasonable price
  • Services: Service not listed
Brenda WilsonLocal Guide · 19 reviewsTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Keri and staff love my fur babies as much as I do. They are always helpful and kind.

  • Price assessment: Reasonable price
  • Services: Service not listed
Robbie JKLocal Guide · 21 reviewsTotal number of Google reviews Robbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our animals were always taken great care of. Dr. Kerri is a very knowledgeable and informative Veterinarian.

Tammy Autrey2 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are amazing. Very caring when handling sick animals they are very reasonable for a price too.

  • Price assessment: Reasonable price
  • Services: Service not listed
earl ross1 reviewTotal number of Google reviews earl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Every animal i have taken there don't come back alive. Took a dog pregnant dod died. Took there went to pick up dead.

  • Price assessment: Overpriced

Chisholm Trail Animal Hospital, PLLC on Google Maps →

Business details

  • Address: 1900 W Fuller Rd, Duncan, OK 73533
  • Phone: (580) 252-3100
  • Service area: Duncan, OK