Analyzing 8,140,0828.1M ReviewsFor 23,01823K Experts

Experts Reviews · Company report
Chris Handyman, Plumber & Electrician logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Chris Handyman, Plumber & Electrician

Ann Arbor, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 125 electricians · 4.9★ from 182 Google reviews

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Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chris Handyman, Plumber & Electrician is better than 93% of electricians.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chris Handyman, Plumber & Electrician is better than 88% of electricians.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chris Handyman, Plumber & Electrician is better than 100% of electricians.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chris Handyman, Plumber & Electrician is better than 100% of electricians.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chris Handyman, Plumber & Electrician is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chris Handyman, Plumber & Electrician is better than 100% of electricians.A
100

Reviews for your job

Customers hired Chris Handyman, Plumber & Electrician for 8 kinds of job.

Chris Handyman, Plumber & Electrician for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 9

All 6 Google reviews tagged “Toilet repair”

Lesli4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

When I told Chris that I had four chronic plumbing issues I was dealing with - with my toilet, low water flow, a leaky outdoor spigot, and strange kitchen sink fixture issues - I thought his initial visit would be to just diagnose the issue and determine when he could work on each. In fact, he fixed all four issues…

Reasonable priceToilet repairDrain cleaningPlumbing leak detection
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris was incredibly knowledgeable, efficient and effective. He provides a huge value in time and money. He is also nice. Chris will be my go to person for all my plumbing and electrical needs.

Electrical parts assemblyElectrical wiring installationPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
asma6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris is prompt, professional and respectful of time. He is responsive and goes an extra step to make sure that you are taken care of. His work is quick and efficient and I didn’t have to call him back to redo the job. I highly recommend Chris for your project and soon he will become a part of your household.

Plumbing leak detectionFaucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
Sara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I cannot say enough good things about this business. Professional, ethical, and responsive time and time again.

Plumbing leak detectionFaucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Jacqulyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I definitely see why Chris has very good reviews. He is extremely responsive. He came out within 20-30 minutes of me messaging him. He was able to fix my toilet clog after another plumber already came out and couldn't fix it. He even charged me less than I paid for it not to get fixed. He also fix an electrical…

Garbage disposal repairToilet repair+ Responsiveness+ Punctuality+ Quality
DanielLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

A team of professionals…

Fan installationElectrical outlet & switch installationPaint indoors+ Responsiveness+ Punctuality+ Quality

Price

$698+46% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 50%Overpriced 0%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair9$351–$1.2k
Plumbing leak detection9—
Faucet repair8—
Drain cleaning7—
Faucet installation7—
Toilet repair6—
Plumbing leak repair6—
Shower repair5—

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