Auto repair shop · Burleson, TX · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%55+13.3Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#135 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 9%
4.7★★★★★979 Google reviews · 23 photos
87%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Christian Brothers Automotive Burleson at a glance
Google reviewers rate Christian Brothers Automotive Burleson 4.7 out of 5 based on 979 reviews, with the owner responding to 93% of feedback. Customers frequently highlight friendly staff, punctual service, clear communication, and fair pricing for repairs and inspections. However, low-star reviews indicate recurring dissatisfaction with high parts fees, perceived upselling, and unresolved mechanical issues that led to significant additional costs.
Google rating: 4.7 out of 5 from 979 reviews (87% five-star).
Reviews on this page: 979 Google reviews (616 with written comments, 13 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 23, 2026.
Service: Auto Repair Shop serving Burleson, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Burleson: 68/100 on this factor. Category median: 87.B
68
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Burleson: 55/100 on this factor. Category median: 83.C
55
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Burleson: 86/100 on this factor. Category median: 99.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Burleson: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Burleson: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Burleson: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
979 Google reviews we collected
4.7of 5
5 stars85487%
4 stars434%
3 stars91%
2 stars131%
1 star606%
Praise vs complaints
Phrases our text analysis found in 616 written reviews
94%praise
Praise96494%
Complaints576%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price3147%
Reasonable2741%
Overpriced58%
Not sure35%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude30029%
Quality & results17417%
Speed & response15415%
Price & value11812%
Honesty & trust11611%
Would recommend10210%
Communication576%
What customers talk about
We read 616 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had an exceptional experience with Christian Brothers automotive service; the team was fast, friendly, and truly knowledgeable.”
“I may sound Condescending, according to the owner, but the shop we just left asked more questions and already had an idea of what to do vs.”
“I had a great experience at Christian Brothers Automotive when I brought my vehicle in for an inspection.”
“BUT KEPT CHARGING MY WARRANTY FOR $28K AND MY CAR IS STILL BROKEN.”
“Very professional staff, truck was fix in timely manner.”
“Expensive slow”
“They are ALWAYS fair, honest, and provide excellent customer service.”
“this is the biggest rip off I’ve ever heard of and this place should be branded as such!”
“I brought my Civic in with a list of problems and left with a car that genuinely feels brand new.”
“…they didn’t even try to remove it cause that was easy” yall are some liars and trying to scam me very messed up of yall…”
“I would definitely recommend Christian Brothers Automotive to anyone needing a vehicle inspection!”
“To say the least I will NEVER be shopping with Christian Brothers again and I do not recommend this store.”
“Everyone was incredibly kind, communicative, and thorough, and I never felt like they were trying to sell me something I didn't need.”
People customers mention
Zach10 reviews
Brandon7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Christian Brothers Automotive Burleson for 8 kinds of job. Pick one to see what they paid and said.
JamesLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Honest quotes, quick service and friendly staff. Couldn’t ask for any better place to get your car cared for.
MichaelLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
I had an exceptional experience with Christian Brothers automotive service; the team was fast, friendly, and truly knowledgeable. My daughters car was in great hands, and they made sure everything was taken care of promptly and professionally. Highly recommend!
Great priceGeneral repairs & maintenanceAuto engine tuningA/C installation & repair
Briana6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
⭐️⭐️⭐️⭐️⭐️
I had a great experience at Christian Brothers Automotive when I brought my vehicle in for an inspection. The staff was friendly, professional, and helpful throughout the process. They made everything easy and stress-free, and I appreciated the great customer service. It’s nice to find an automotive shop…
Great priceVehicle safety inspection
KeithLocal Guide · 79 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The service was exceptional and efficient. I was never pressured into getting something else done except for what I wanted
General repairs & maintenanceAuto engine diagnosticOil change
Lauren8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I cannot say enough about how great this team is. They have been taking care of our family, and multiple cars, for more than a decade. They are ALWAYS fair, honest, and provide excellent customer service. Keep up the amazing work team! We’re lucky to have you!
Service not listed
Scott4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Very professional staff, truck was fix in timely manner. I was kept informed of repairs and what was going on while my truck was there. Pricing was fair with work being done. When I picked up my truck it was even washed.
Honest quotes, quick service and friendly staff. Couldn’t ask for any better place to get your car cared for.
Response from the owner · a day ago
James, we're thrilled to know you appreciated our quick service and the honesty of our team. Your trust in us means a lot, and we’re here for any future car care needs. Gratefully, Christian Brothers Burleson
Michael LachmanLocal Guide · 21 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I had an exceptional experience with Christian Brothers automotive service; the team was fast, friendly, and truly knowledgeable. My daughters car was in great hands, and they made sure everything was taken care of promptly and professionally. Highly recommend!
Price assessment: Great price
Services: General repairs & maintenance, Auto engine tuning, A/C installation & repair
Response from the owner · Edited a day ago
Michael, it's wonderful to hear about your exceptional experience with our team. Thank you for recommending us and for trusting us with your daughter's car. Gratefully, Christian Brothers Burleson
Briana Montoya6 reviewsiTotal number of Google reviews Briana has written across all businesses on Google Maps, not just this one.
⭐️⭐️⭐️⭐️⭐️
I had a great experience at Christian Brothers Automotive when I brought my vehicle in for an inspection. The staff was friendly, professional, and helpful throughout the process. They made everything easy and stress-free, and I appreciated the great customer service. It’s nice to find an automotive shop that makes you feel comfortable and takes the time to help you. I would definitely recommend Christian Brothers Automotive to anyone needing a vehicle inspection!
Price assessment: Great price
Services: Vehicle safety inspection
Response from the owner · 2 weeks ago
Briana, thank you for sharing your experience with our team. We're glad to know we could provide you with excellent customer service and a stress-free visit. Gratefully, Christian Brothers Burleson
Tony NicholsonLocal Guide · 19 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
The service was exceptional and efficient. I was never pressured into getting something else done except for what I wanted
Services: General repairs & maintenance, Auto engine diagnostic, Oil change
Response from the owner · Edited 2 weeks ago
Keith, your satisfaction with our exceptional and efficient service brings us joy. We're glad you appreciated our straightforward approach. Gratefully, Christian Brothers Burleson
Lauren Risk8 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
I cannot say enough about how great this team is. They have been taking care of our family, and multiple cars, for more than a decade. They are ALWAYS fair, honest, and provide excellent customer service. Keep up the amazing work team! We’re lucky to have you!
Services: Service not listed
Response from the owner · 2 weeks ago
Lauren, thank you for your heartfelt praise regarding our team and the service we provide to your family. It’s truly a blessing to have loyal customers like you. Gratefully, Christian Brothers Burleson
Josh Fraser1 reviewiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Brought my Infiniti in for an AC repair and I diagnosed it myself with working at a shop in Mansfield. Called ahead to just get a price on labor since I was supplying my own parts. I spoke with Robert and he told me that as per their policy they would have to diagnose it and make sure before doing anything. I totally understand that so I went ahead and let them diagnose it. As far as pricing he stated any where from $500-$550.
After diag they found out the compressor was seized and they also recommended changing the condenser which I ended up declining. Not saying that, that was a bad recommendation because it isnt at all I just didnt want to do it. Paid the $90 diag fee and let them know I would be bringing it back the following morning to complete the repair. Robert also mentioned that the diag fee is going to be out towards the labor or repairs.
Next morning comes and I go to drop my car off and there was a blonde saleswoman that took care of me and before I dropped it off she went through some information with me and showed me everything they were doing and it cane out to be $800.. I then asked if the diag fee was out towards the bill and she had no idea. She then asked another sales person next to her to look into it and after about 3 minutes my total magically went to the price we originally spoke about…
Lastly I picked my vehicle up 9/17 on a Thursday and on 9/20 my pulley came off of my car while driving causing me to lose power steering. The technician that worked on my car forgot to put the nut on my idler pulley and it just flew right off.. Also on top of that my belt is frayed and needing replacement on a brand new belt. I expected more professionalism from a shop with good reviews but that just goes to show on why I do my own work on my vehicles..
Response from the owner · 3 weeks ago
Thank you for taking the time to share your experience. We’re very sorry for the frustration this has caused, and we have called and left you a voicemail because we would genuinely like the opportunity to speak with you and address your concerns directly.
We also want to clarify the pricing discrepancy when you returned to drop off the vehicle. The approximately $800 total included the labor for the condenser replacement, which had been discussed and recommended the previous day. Once we realized you had declined the condenser and only wanted to proceed with the originally discussed repair, the estimate was corrected back to the amount you had been quoted. We apologize that this was not communicated more clearly at the counter.
Regarding the idler pulley, the retaining nut was installed and present when the vehicle went through our final quality-control inspection, and we have a photograph documenting this. That certainly does not mean it could not have loosened afterward, and we take your concern seriously. Our team makes every effort to ensure repairs are completed and inspected properly before a vehicle leaves our facility.
Most importantly, we don’t want to simply debate what happened—we want the opportunity to make things right. Please return our call when you have a chance so we can discuss the pulley, the damaged belt, and what we can do to resolve this for you. Respectfully, Christian Brothers Burleson
Shay SaucierLocal Guide · 24 reviewsiTotal number of Google reviews Shay has written across all businesses on Google Maps, not just this one.
I brought my Civic in with a list of problems and left with a car that genuinely feels brand new. Everyone was incredibly kind, communicative, and thorough, and I never felt like they were trying to sell me something I didn't need. They even drove me to work and picked me up.
After the initial repairs, the car was running dramatically better, but it still had one weird intermittent jerking issue. I brought it back the next morning, and Justin actually rode with me until the car finally decided to do the jerking thing. They took it straight back, kept diagnosing it, found the problem, performed an idle relearn, and didn't charge me anything additional for the follow-up.
I drove away trying my absolute hardest to make the car to act up again, and I couldn't. It accelerates smoothly, has no hesitation, the warning lights are gone, and it honestly drives better than it has since I've owned it. I never thought this car would ever truly drive normal, but it does now!
It's hard to find a shop where you feel like the people working on your car actually care whether the problem is fixed, rather than just whether the invoice is paid. On top of that, the bill was completely reasonable. These guys earned my trust, and I'll absolutely be bringing my Civic back here.
10/10 they successfully exorcised whatever demon had taken up residence in my Honda. 😂
Price assessment: Reasonable price
Response from the owner · 4 weeks ago
Shay, we're truly grateful for your detailed and heartfelt feedback. Knowing that your Civic is running smoothly and that our team's dedication earned your trust means the world to us. We'll be here whenever you need us in the future. Gratefully, Christian Brothers Burleson
Scott Saul4 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Very professional staff, truck was fix in timely manner. I was kept informed of repairs and what was going on while my truck was there. Pricing was fair with work being done. When I picked up my truck it was even washed.
Price assessment: Reasonable price
Services: A/C installation & repair
Response from the owner · Edited a month ago
Scott, we're happy to hear you appreciated the professionalism of our team and the care taken with your truck. Thank you for recognizing our efforts in communication and prompt service. Gratefully, Christian Brothers Burleson
Gary Polk4 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
You will be really pleased with the customer service and car service 😀.
Price assessment: Great price
Response from the owner · a month ago
Gary, we're grateful for your praise regarding our customer service and car care. Your satisfaction is our priority. Gratefully, Christian Brothers Burleson
