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Christman Pool Service

Swimming pool repair service · South Portland, ME · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%68+43.2Reliability 28%76+21.5Replies to reviews 8%100+8.2Craft & service penalty50−5Experts Score= 68Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 35 pool & spa servicesPosition by Experts Score among all companies we track in this category. · better than 32%
4.5 ★★★★★ 45 Google reviews · 18 photos
76%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Oct 2026latest review

Christman Pool Service at a glance

Google reviewers rate Christman Pool Service 4.5 out of 5 based on 45 reviews, with the owner responding to 96 percent of them. Customers frequently praise the staff's knowledge, friendliness, and responsiveness regarding pool opening, closing, repairs, and supply needs. However, a recurring criticism in low-star reviews involves aggressive driving behavior by company vehicles, while one reviewer noted high prices.

  • Google rating: 4.5 out of 5 from 45 reviews (76% five-star).
  • Reviews on this page: 45 Google reviews (38 with written comments, 1 with photos).
  • Owner responses: the business replied to 96% of reviews.
  • Most recent review: October 22, 2026.
  • Service: Pool & Spa Service serving South Portland, Maine.

Data from Google, last updated October 28, 2026.

Score profile vs other pool & spa services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

Satisfaction68Reliability76Craft & service50Value–Momentum100Replies to reviews100Satisfaction: 68 (median 83)Reliability: 76 (median 76)Craft & service: 50 (median 98)Momentum: 100 (median 100)Replies to reviews: 100 (median 47)
Christman Pool ServicePool & Spa Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christman Pool Service: 68/100 on this factor. Category median: 83.B
68
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christman Pool Service: 76/100 on this factor. Category median: 76.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christman Pool Service: 50/100 on this factor. Category median: 98.C
50
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christman Pool Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christman Pool Service: 100/100 on this factor. Category median: 47.A
100

Bar = this company · dark tick = category median.

Star ratings

45 Google reviews we collected

  • 5 stars3476%
  • 4 stars716%
  • 3 stars00%
  • 2 stars12%
  • 1 star37%

Praise vs complaints

Phrases our text analysis found in 38 written reviews

  • Praise4798%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2348%
  • Quality & results1021%
  • Speed & response715%
  • Would recommend613%
  • Price & value24%

What customers talk about

We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Phil was incredibly helpful, understanding, and thorough!”
  • “Not many times do you run into a company with top notch leadership and customer service.”
  • “They're so knowledgeable and helpful, but more importantly, they are very responsive and show up when they say they will.”
  • “Cliff has been a huge help and I would highly recommend Christman”
  • “As a homeowner who doesn't know much about pools, their attention and service helped relieve a great deal of anxiety about this process and investment.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Not many times do you run into a company with top notch leadership and customer service. Cliff and his team provide phenomenal customer service and experience to help with any pool service needs.

T7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Courteous and responsive. Anytime I need any type of tweak or service they are friendly and responsive. Summer is short in Maine and it’s great to be able to get as much time in the pool as possible!

Dawson8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Good knowledgeable staff and techs. Always been very helpful and their store has everything you need!

Allyson6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have had Christman Pool Service help me in multiple areas surrounding our pool. Cliff was very kind and knowledgeable and patient with all my questions! And I have had my pool water tested there many times and the people in store that I have dealt with have helped me ensure I have the right products for our…

David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Christman installed a small plunge pool in our back yard and since that time, they have also regularly provided serviced for it. I cannot say enough about how much we enjoyed the process. They're so knowledgeable and helpful, but more importantly, they are very responsive and show up when they say they will. As a…

Brett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Christman has been great. My family just purchased a home with a pool and they have made the transition seamless. Cliff has been a huge help and I would highly recommend Christman

Photos

Customer reviews

4.5 ★★★★★ 45 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
David Hanlon8 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Not many times do you run into a company with top notch leadership and customer service. Cliff and his team provide phenomenal customer service and experience to help with any pool service needs.

Jim Duffy6 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome company. Phil was incredibly helpful, understanding, and thorough!

Response from the owner · 6 months ago

We love to hear this - thanks for the kind words, Jim!

T S7 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Courteous and responsive. Anytime I need any type of tweak or service they are friendly and responsive. Summer is short in Maine and it’s great to be able to get as much time in the pool as possible!

Response from the owner · 6 months ago

Thanks for the nice words, TS! We hope to see you soon.

Dawson Lane8 reviewsTotal number of Google reviews Dawson has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good knowledgeable staff and techs. Always been very helpful and their store has everything you need!

Response from the owner · 6 months ago

We love to hear this - thanks for the kind words, Dawson!

Allyson Cheever Kapteina6 reviewsTotal number of Google reviews Allyson has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have had Christman Pool Service help me in multiple areas surrounding our pool. Cliff was very kind and knowledgeable and patient with all my questions! And I have had my pool water tested there many times and the people in store that I have dealt with have helped me ensure I have the right products for our water to be just right! I would highly recommend them for your pool needs!

Response from the owner · 6 months ago

Thank you, Allyson! We hope to see you again soon.

David Morris2 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Christman installed a small plunge pool in our back yard and since that time, they have also regularly provided serviced for it. I cannot say enough about how much we enjoyed the process. They're so knowledgeable and helpful, but more importantly, they are very responsive and show up when they say they will. As a homeowner who doesn't know much about pools, their attention and service helped relieve a great deal of anxiety about this process and investment. Definitely 5 Stars.

Response from the owner · 6 months ago

So happy to hear this - thanks, David!

Danielle Hansen7 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always responsive and professional. Been a customer for years!

Response from the owner · 2 years ago

Mrs. Hansen. It has been great working with your over the years! We truly appreciate you taking the time to leave a review. We look forward to our continued service with you! Thanks again from all of us at Christman Pool.

Brett Kapteina1 reviewTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Christman has been great. My family just purchased a home with a pool and they have made the transition seamless. Cliff has been a huge help and I would highly recommend Christman

Response from the owner · 2 years ago

Mr. Kapteina, thank you for taking the time to leave this review. We are very glad that we were able to help with the transition. We look forward to working with you next season as well. Have a great winter.

Justin Burkhardt3 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Christman Pool Service is the best in the business! They do exceptional work and are incredibly responsive. I can’t say enough good things about the company, and how they transformed our backyard. 🏊🏼‍♂️🏊‍♀️

Response from the owner · 2 years ago

Mr. Burkhardt, thanks for taking the time to leave a review. Your Plunge Plus project turned out amazing! It has been a great season for the pool, we will see you next season! Thanks again from all of us at Christman Pool.

William Atwell7 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have been a client of Christman Pools for over 20 years(and two pools). Very simply, Christman Pools is exceptional in going “above & beyond” in exceeding client expectations. When there is a problem, the team(Cliff Abbott—Service Mgr, Paul—Sr Tech, Cory—Sr Tech) are responsive and timely in solving the problem even if they need to improvise a temporary solution. Weekly service teams are also excellent. Excellent service starts at the top with the owner, Kevin Doree, setting the example! Well done. Bill & Peggy

Response from the owner · 2 years ago

Hey Mr. Atwell, thank you for taking the time to leave a review. We always appreciate feedback. After another great season on the books, we look forward to seeing you next year. Thank you from all of us at Christman Pool.

Christman Pool Service on Google Maps →

Business details