Dave Arbus3 reviewsTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly and helpful
Chuck & Don's Pet Food & Supplies
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%91+25.7Replies to reviews 8%49+4Experts Score= 88Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 131 pet servicesPosition by Experts Score among all companies we track in this category. · better than 75%
4.8 ★★★★★ 487 Google reviews · 24 photos
90%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
52%reviews answered by the owner
Oct 2026latest review
Chuck & Don's Pet Food & Supplies at a glance
Customers frequently praise the store for its knowledgeable staff, extensive product selection including hard-to-find brands, and convenient evening hours. Recurring themes highlight helpful service and a well-organized inventory, though some reviewers note that pricing is higher than expected for the Cherry Creek location. A minority of negative reviews cite unfriendly interactions with browsing customers and issues with specific products or loyalty program fulfillment.
- Google rating: 4.8 out of 5 from 487 reviews (90% five-star).
- Reviews on this page: 487 Google reviews (307 with written comments, 15 with photos).
- Owner responses: the business replied to 52% of reviews.
- Most recent review: October 22, 2026.
- Service: Pet Service serving Denver, Colorado.
Data from Google, last updated October 29, 2026.
Score profile vs other pet services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chuck & Don's Pet Food & Supplies: 92/100 on this factor. Category median: 80.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chuck & Don's Pet Food & Supplies: 91/100 on this factor. Category median: 72.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chuck & Don's Pet Food & Supplies: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chuck & Don's Pet Food & Supplies: 49/100 on this factor. Category median: 47.C
49
Bar = this company · dark tick = category median.
Star ratings
487 Google reviews we collected
- 5 stars43790%
- 4 stars357%
- 3 stars61%
- 2 stars20%
- 1 star71%
Praise vs complaints
Phrases our text analysis found in 307 written reviews
- Praise26497%
- Complaints83%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude17464%
- Quality & results3011%
- Price & value2911%
- Would recommend207%
- Speed & response104%
- Honesty & trust52%
- Communication41%
What customers talk about
We read 307 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing store with friendly staff and large selection of high-quality food and treats at great prices.”
“I am new to Denver & will definitely be back for the great service”
“They had my dogs food I couldn’t find anywhere else at a good price & so many other things.”
“It's just not worth it.”
“I highly recommend this store if you live in the nearby area!”
“Even though the regular offer is for same day delivery, it's possible to arrange for next day delivery that works perfectly.”
“She was not only kind and patient, but genuinely knowledgeable and generous—offering me several samples of high-quality dog foods to help find the rig…”
“…n the ongoing special order food for my dogs - their commitment and communication surrounding this process puts me at ease as I know my dogs will alwa…”
People customers mention
- Creek 10 reviews
- Nicole 10 reviews
- Dons 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Nicoleta5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Wonderful locally owned pet store. Lots of frozen options for both dogs and cats. Great treats and countless accessories. Definitely recommend.
JavierLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing store with friendly staff and large selection of high-quality food and treats at great prices. Jacquie our whippet loved everything we bought and will definitely be back
Kendara11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is a great place! They have a wonderful selection. And the staff is very knowledgeable and helpful.
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
King Soopers didn't have what i needed so i walked across the lot to this store. It has a nice set up and everything was pretty easy to find.
SusanaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
There have brand's that are not sold in convenience stores or large pet stores, i.e. Fromm. They keep my cats info.
LauraLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
The staff is quite knowledgeable on their products. The store also carries hard to find cat food (that my picky eater of a cat really enjoys!).
Photos
Customer reviews
4.8 ★★★★★ 487 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Kelli Housley3 reviewsTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly & helpful staff always.
Nicoleta Nagel5 reviewsTotal number of Google reviews Nicoleta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful locally owned pet store. Lots of frozen options for both dogs and cats. Great treats and countless accessories. Definitely recommend.
Brenda LujanLocal Guide · 32 reviewsTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service and variety of products. Fun place to browse!
Javier TLocal Guide · 38 reviewsTotal number of Google reviews Javier has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing store with friendly staff and large selection of high-quality food and treats at great prices. Jacquie our whippet loved everything we bought and will definitely be back
Cake Batter13 reviewsTotal number of Google reviews Cake has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCall the store before driving there to be sure they’re open.
Kendara Laurel11 reviewsTotal number of Google reviews Kendara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is a great place! They have a wonderful selection. And the staff is very knowledgeable and helpful.
John Fitch4 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKing Soopers didn't have what i needed so i walked across the lot to this store. It has a nice set up and everything was pretty easy to find.
Susana WilsonLocal Guide · 17 reviewsTotal number of Google reviews Susana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThere have brand's that are not sold in convenience stores or large pet stores, i.e. Fromm. They keep my cats info.
Laura LewisLocal Guide · 56 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff is quite knowledgeable on their products. The store also carries hard to find cat food (that my picky eater of a cat really enjoys!).
Response from the owner · 9 months ago
Laura, thanks for the 5 stars! See you next time!
Business details
- Address: 201 University Blvd Unit 113, Denver, CO 80206
- Phone: (720) 496-2668
- Website: stores.chuckanddons.com
- Service area: Denver, CO