Analyzing 8,664,0648.7M ReviewsFor 24,74324.7K Experts
Google reviewers rate Citadel Wildlife of Metro Detroit 4.9 out of 5 stars based on 136 reviews, with the owner responding to 87% of them. Customers frequently praise the team for punctuality, thorough inspections, clear communication, and affordable pricing for services like raccoon removal, bird nest cleanup, and sealing entry points. However, a few low-star reviews criticize the company for failing to return phone calls in a timely manner and for missing scheduled appointment windows.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
136 Google reviews we collected
Phrases our text analysis found in 97 written reviews
How often each topic comes up in the written reviews
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Andrew was very knowledgeable in explaining The animal trapping process.”
“They provided fast responses to all of our questions, and committed to a timeline that they adhered to.”
“He genuinely cares about providing excellent service and fair estimates.”
“He sealed a small space and explained that a trap had gaps.”
“I’m very appreciative of Citadel Wildlife’s affordable pricing.”
“I recommend Aaron, and this company, to anyone who has pest issues.”
“He was punctual, professional, honest, and respectful.”
praise complaint · found by our text analysis, Google review wording unchanged.
Andrew was very knowledgeable in explaining The animal trapping process. Definitely give him a call. He knows his stuff.
I called 5/6/26 @ 1:30. Left a message that I had an animal in my attic and needed their help for removal. NEVER RETURNED MY CALL waited for 2 days. Got help elsewhere.
Aaron was professional, courteous, kind, and attentive. He genuinely cares about providing excellent service and fair estimates. It’s refreshing to see that there is a company out there who cares about being fair, honest, and just. They also provide quality work. I recommend Aaron, and this company, to anyone who has pest issues.
We had an acquired property that required cleanup and restoration after raccoon habitation. We had several estimates. From the beginning, Citadel Wildlife impressed us and stood out. Aaron, Andrew, and their team were thorough and professional experts. They provided fast responses to all of our questions, and…
Tried calling this guy 3 times with no answer. Left a message each time with my name, phone number, and details of the service I needed. I never even got a call back from him. Awful business practice.
Thank you Drake for removing the birds nest in my bathroom vent, and putting on a new cover so they don’t come back! I’m very appreciative of Citadel Wildlife’s affordable pricing.
4.9 ★★★★★ 136 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Andrew was very knowledgeable in explaining The animal trapping process. Definitely give him a call. He knows his stuff.
Thanks so much!
I called 5/6/26 @ 1:30. Left a message that I had an animal in my attic and needed their help for removal. NEVER RETURNED MY CALL waited for 2 days. Got help elsewhere.
Aaron was professional, courteous, kind, and attentive. He genuinely cares about providing excellent service and fair estimates. It’s refreshing to see that there is a company out there who cares about being fair, honest, and just. They also provide quality work. I recommend Aaron, and this company, to anyone who has pest issues.
We love to hear that!
We had an acquired property that required cleanup and restoration after raccoon habitation. We had several estimates. From the beginning, Citadel Wildlife impressed us and stood out. Aaron, Andrew, and their team were thorough and professional experts. They provided fast responses to all of our questions, and committed to a timeline that they adhered to. Their team, whom they worked alongside, did fabulous work, and left us with immaculate results. Thank you Citadel Wildlife!
You’re welcome! We appreciate your business!
Tried calling this guy 3 times with no answer. Left a message each time with my name, phone number, and details of the service I needed. I never even got a call back from him. Awful business practice.
Thank you Drake for removing the birds nest in my bathroom vent, and putting on a new cover so they don’t come back! I’m very appreciative of Citadel Wildlife’s affordable pricing.
Thank you so much!
Drake Edwards came to evaluate my problem. He sealed a small space and explained that a trap had gaps. Very courteous and thorough. Highly recommend this company.
We appreciate it! Thank you!
The guy Aaron was great caught the raccoon and set another trap within a hour. Thanks again
You’re welcome! Thank you!
Drake was very prompt, friendly, efficient, listened to my comments and explained everything that he discovered and how he was going to resolve my issues.
We love to hear that!
Thanks for searching out and trapping the raccoon on our roof.
You’re welcome! Thank you for your business.
Analyzing 8,664,0648.7M ReviewsFor 24,74324.7K Experts
