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proof. Pest Control

Pest control service · Novi, MI · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#83 of 141 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 41%
4.9 ★★★★★ 3,194 Google reviews · 24 photos
98%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
74%reviews answered by the owner
$88typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

proof. Pest Control at a glance

Customers frequently cite punctuality, thorough inspections, and detailed explanations regarding pest entry points as key positives in their interactions with the service. Recurring themes include friendly technicians who remember previous visits and address specific issues like spiders or wasps. However, some reviewers criticize the company for failing to resolve persistent infestations despite multiple treatments, citing limited follow-up frequency and concerns about the effectiveness of their guarantees.

  • Google rating: 4.9 out of 5 from 3,194 reviews (98% five-star).
  • Reviews on this page: 3,194 Google reviews (2,553 with written comments, 10 with photos).
  • Owner responses: the business replied to 74% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Pest Control Service serving Novi, Michigan.

Data from Google, last updated October 29, 2026.

Score profile vs other pest control services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction92Reliability88Craft & service96Value100Momentum100Replies to reviews89Satisfaction: 92 (median 94)Reliability: 88 (median 93)Craft & service: 96 (median 98)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 89 (median 90)
proof. Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.proof. Pest Control: 92/100 on this factor. Category median: 94.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.proof. Pest Control: 88/100 on this factor. Category median: 93.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.proof. Pest Control: 96/100 on this factor. Category median: 98.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.proof. Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.proof. Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.proof. Pest Control: 89/100 on this factor. Category median: 90.A
89

Bar = this company · dark tick = category median.

Star ratings

3,194 Google reviews we collected

  • 5 stars3,13198%
  • 4 stars191%
  • 3 stars60%
  • 2 stars50%
  • 1 star331%

Praise vs complaints

Phrases our text analysis found in 2,500 written reviews

  • Praise4,14799%
  • Complaints271%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price10023%
  • Reasonable28266%
  • Overpriced123%
  • Not sure338%
$88-31% vs typical pest control services

Middle half of what 256 customers paid ($53–$148) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1,52236%
  • Quality & results1,12727%
  • Speed & response55213%
  • Communication49412%
  • Would recommend3589%
  • Price & value632%
  • Honesty & trust581%

What customers talk about

We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Neil Moore-116 is always our guy who comes out; he’s such a friendly guy and does the job!”
    “I called twice today only to be hung up on both times.”
  • “When it came to his work he was thorough (pointed out two wasps nests we didn’t know about) and explained in detail how insects were likely getting in…”
    “We have a terrible problem with ants in our yard and I was actually looking for someone to treat them.”
  • “Kenneth has done my house for a while now and is always quick, very polite, and takes care of whatever is needed.”
    “I am truly appreciative of Tim's understanding and patience while I arrived home late to meet him.”
  • “…was thorough (pointed out two wasps nests we didn’t know about) and explained in detail how insects were likely getting in our home and how what he w…”
    “He knocked on the door and I did not answer because my husband was not home.”
  • “If neighbors ask, I will highly recommend and share my experience.”
    “pest control and will never recommend their services to my community members or my neighbors.”
  • “Reasonable prices and were able to come out quickly.”
    “We were visited by a representative from Proof Pest and told us all about the services and what it would cost.”
  • “He is professional, reliable, thorough, and takes the time to make sure everything is taken care of.”
    “BEWARE - they are not trust worthy and they will bate and switch with costs.”

People customers mention

  • Tinsman 42 reviews
  • Scott 30 reviews
  • Jason 25 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired proof. Pest Control for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Nikki5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

We always have a general service done every quarter. Neil Moore-116 is always our guy who comes out; he’s such a friendly guy and does the job! He always double checks to make sure we haven’t had any other issues, inside or outside, since the last service date. And he gets every nook and corner to make sure nothing gets in or around the house 😊

Paid $40–60Reasonable priceGeneral pest inspection
ALocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Ken came out to take care of lot of spiders and webs outside of my house. Answered all my questions, very nice and efficient. Excellent job! Thank you!!

Paid $200+Not sureSpider extermination
Maurice1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Every conscience worker always does a great job proof is lucky to have him as an employee.

Paid $80–100Reasonable priceRodent extermination
LarryLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Kenneth, my regular technician, is very pleasant, friendly, informative and professional. He always does a nice job!

Paid $160–180Reasonable priceBug & insect extermination
Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Anthony was very friendly. He took the time to answer all my questions and explain what he was going do.

Paid $200+Reasonable priceHornet & wasp exterminationBug & insect extermination
Lisa16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Chelsea Mason-118was wonderful and I was so happy at the service she performed at my home today. Please let her know she did an awesome job especially taking care of a yellow jacket nest. I am a very satisfied Proof customer. Sincerely, Lisa Marie Grzybowski

Paid $1–20Great priceHornet & wasp exterminationGeneral pest inspectionBug & insect extermination

Photos

Customer reviews

4.9 ★★★★★ 3,194 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
DeAnna Thomas7 reviewsTotal number of Google reviews DeAnna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Andrew was great. Did a quick and thorough inspection. Relieved some stress! Thank you!

Response from the owner · 12 hours ago

Thank you for the 5 star review! We look forward to continue providing you 5 star service!

Teri Sortzi2 reviewsTotal number of Google reviews Teri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Christopher Ott did a great job today. He sprayed a ton outside so hoping those spiders stay out!

  • Price assessment: Not sure
  • Services: Bug & insect extermination
  • Pest type: Spiders
Nikki Binguit5 reviewsTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We always have a general service done every quarter. Neil Moore-116 is always our guy who comes out; he’s such a friendly guy and does the job! He always double checks to make sure we haven’t had any other issues, inside or outside, since the last service date. And he gets every nook and corner to make sure nothing gets in or around the house 😊

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: General pest inspection
  • Pest type: Ants, Termites, Spiders, Mosquitoes
Response from the owner · 12 hours ago

Thank you for the 5 star review! We look forward to continue providing you 5 star service!

Carlton Lartigue3 reviewsTotal number of Google reviews Carlton has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Timely and professional

Response from the owner · 2 days ago

Thank you for the 5 star review! We look forward to continue providing you 5 star service!

Meko Scott4 reviewsTotal number of Google reviews Meko has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kenneth was the person who service our home and he was great! Very friendly and personable. When it came to his work he was thorough (pointed out two wasps nests we didn’t know about) and explained in detail how insects were likely getting in our home and how what he was using would get rid of them. Will definitely be using this service again in the spring!

Response from the owner · 4 days ago

HI Meko thank you for taking time to leave this review this is what we love to hear about our technicians and service. This is what we strive for here at proof.PestControl.

Benay Dabney10 reviewsTotal number of Google reviews Benay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Skylar did a great job today

Syuzen RikhterLocal Guide · 15 reviewsTotal number of Google reviews Syuzen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Today had been my 2-week follow-up service visit. My service technician, Billy Malow-113 is absolutely the best. I assume Billy is probably the greatest in the industry! Billy is kind, considerate, and professional. From the first, initial visit I knew he had to be the professional returning for follow-up. I'm confident I made the right choice. No one likes to have a pest control company parked in front of their house however, the vehicle looks awesome with the best company name I've ever seen. I don't mind and I hope my neighbors jotted the number down for their future needs. I live in a very wooded area so I know my neighbors are probably experiencing the same situation with carpenter ants. If neighbors ask, I will highly recommend and share my experience. Please keep up the great work. And thank you Billy! My nerves were shot and you were able to make the situation feel like you got this! Less worries, again thank you!

  • Price assessment: Great price
  • Services: Ant extermination
  • Pest type: Ants
Response from the owner · 5 days ago

What an amazing , kind, and thoughtful 5 star review for Billy!! Thank you so much! We look forward to continuing to exceed your service expectations!!

Susan Kosky5 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good job !

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: General pest inspection, Bug & insect extermination
Eileen Stanisz3 reviewsTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very good job

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Service not listed
  • Pest type: Other
Response from the owner · 5 days ago

Thank you so much for your 5 star review!!

Ayleen Manwail2 reviewsTotal number of Google reviews Ayleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brandon is the best! I didn't even have to say anything, he remembered everything from last time. I hope he service my house every time.

Response from the owner · 5 days ago

Thank you so much for your wonderful 5 star review for Brandon!

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Business details