
Community Pest Solutions
“Ethan was quick, on time and explained everything clearly. We will be doing service with this company to hopefully fix our issues. Scheduling was easy and quick.” — Google review
We graded 10 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 116,525 Google reviews of 141 top-rated pest control services nationwide; 10 of them in Novi, MI. Updated November 1, 2026.
Pick the job — we re-rank companies by how customers rated that exact job.
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of pest control services).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
|---|---|---|---|---|---|
| 1 | A 100How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AA– | 5.00 | $191 | |
| 2 | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%97+13.7Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.99 | $214 | |
| 3 | A 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%90+6.4Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AAA | 4.99 | $246 | |
| 4 | A 97How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%99+14Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.97 | $159 | |
| 5 | A 92How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.94 | $88 | |
| 6 | A 91How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.91 | $190 | |
| 7 | A 89How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%82+11.6Replies to reviews 7%100+7.1Craft & service penalty77−2.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AABAAA | 4.88 | $160 | |
| 8 | A 87How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%79+11.2Replies to reviews 7%52+3.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–BAC | 4.92 | $164 | |
| 9 | A 83How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%83+20.1Value 14%90+12.7Replies to reviews 7%70+4.9Craft & service penalty75−2.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AABAAB | 4.86 | $164 | |
| 10 | A 82How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%83+11.7Replies to reviews 7%53+3.7Craft & service penalty93−0.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAC | 4.86 | $161 |
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
|---|---|---|---|---|
| General pest inspection | $63 | $100 | $136 | 98% |
| Bug & insect extermination | $66 | $106 | $146 | 98% |
| Rodent extermination | $103 | $214 | $371 | 97% |
| Hornet & wasp extermination | $106 | $184 | $282 | 98% |
| Spider extermination | $73 | $116 | $168 | 97% |
| Ant extermination | $91 | $155 | $282 | 98% |
| Home inspection | $71 | $119 | $186 | 98% |
| Cockroach extermination | $86 | $156 | $282 | 98% |
| Mosquito extermination | $72 | $91 | $111 | 97% |
| Bee extermination | $196 | $282 | $426 | 97% |
| Flea & mite extermination | $131 | $181 | $323 | 97% |
| Termite inspection | $108 | $182 | $323 | 97% |
How the 10 pest control services we rated in Novi, MI compare, and what customers praise most.
A = score 80+, F = below 20.
Average stars per company.
Share of Google review highlights.
All price verdicts left with reviews.
Share calling it great / reasonable / overpriced.
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 10 best-rated pest control services in Novi, MI average 4.9★ on Google across 24,562 reviews. Community Pest Solutions has the top rating (5.0★), and EcoShield Pest Solutions has the most reviews (7,930). Updated October 29, 2026.
10 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (24,562 reviews combined) and currently operating. Request a call back and the company will phone you directly.

“Ethan was quick, on time and explained everything clearly. We will be doing service with this company to hopefully fix our issues. Scheduling was easy and quick.” — Google review

“I’ve been a customer for 5 years and always get exceptional service. I’ve always had the same technician (Kurt - he’s amazing) which is so important bc he knows our home well and that makes things so convenient.…” — Google review
“Amazing service. They came out for a yellow jacket issue when no one else would help. I signed on for their quarterly spray, so easy and effective.” — Google review

“Nicholas came out to do my regular quarterly work. He was on time. He was professional. He kept me informed about what woek he did and let me know when the sog could be let outside again. He did an Awesome job.…” — Google review

“Your work was done thoroughly and I appreciated your pleasant attitude. Thank you for your fine service to our basement perimeter.” — Google review

“We always have a general service done every quarter. Neil Moore-116 is always our guy who comes out; he’s such a friendly guy and does the job! He always double checks to make sure we haven’t had any other issues,…” — Google review

“Leshawn Brown did an exceptional job. Went above and beyond to ensure all of our issues were addressed! 10/10 will recommend.” — Google review
“Mike was professional, efficient and thorough. He answered all of our questions and did a great job! We'll see Mike next week to check those pesky mouse traps... Fingers-crossed there won't be many. Thanks Mike!” — Google review

“Dave at Local Buzz Pest Solutions was so great to work with. We had bats in our attic and he identified where they were, set up the system for them to get out of the attic. Once he confirmed they were gone, he…” — Google review
“Brandy has been wonderful to have as our service rep. Always pleasant and willing to listen to my concerns! She was very helpful! Thanks so much!” — Google review
We scan Google Maps for pest control service listings in and around Novi, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Community Pest Solutions has the highest Google rating on our Novi list: 5.0 out of 5 from 3,273 reviews (as of October 29, 2026).
EcoShield Pest Solutions has the most Google reviews among the companies listed here: 7,930, with a 4.9★ average.
Only open Novi-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
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