Pest control service · Novi, MI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#90 of 141 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★1,518 Google reviews · 24 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$190typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Rose Pest Solutions Metro Detroit North at a glance
Customers frequently praise the company for thorough, professional, and friendly service, noting that technicians are knowledgeable and punctual. Positive reviews highlight effective treatments for issues like wasps, mice, and raccoons, along with clear communication. However, a smaller number of low-star reviews criticize high pricing, upfront payment requirements, and instances of missed appointments or rude behavior from staff.
Google rating: 4.9 out of 5 from 1,518 reviews (97% five-star).
Reviews on this page: 1,518 Google reviews (1,085 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Pest Control Service serving Novi, Michigan.
Data from Google, last updated October 29, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rose Pest Solutions Metro Detroit North: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rose Pest Solutions Metro Detroit North: 92/100 on this factor. Category median: 93.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rose Pest Solutions Metro Detroit North: 89/100 on this factor. Category median: 98.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rose Pest Solutions Metro Detroit North: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rose Pest Solutions Metro Detroit North: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rose Pest Solutions Metro Detroit North: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
1,518 Google reviews we collected
4.9of 5
5 stars1,46697%
4 stars232%
3 stars10%
2 stars40%
1 star242%
Praise vs complaints
Phrases our text analysis found in 1,085 written reviews
98%praise
Praise1,62298%
Complaints262%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3914%
Reasonable19372%
Overpriced41%
Not sure3312%
$190+48% vs typical pest control services
Middle half of what 149 customers paid ($124–$323) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude63338%
Quality & results41725%
Speed & response27717%
Communication1338%
Would recommend1227%
Honesty & trust423%
Price & value241%
What customers talk about
We read 1,085 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ashley is very thorough and extremely friendly to work with.”
“This all felt extremely unprofessional on the tech's part.”
“Have worked with Tom for years and he’s excellent, thorough and knowledgeable.”
“Terrible service did not get job done”
“EVERYONE has always been friendly, and responsive to any bug issues in our home.”
“Scheduled a treatment a week in advance and no show.”
“He answered all of our questions and did a great job!”
“Made an appointment and they just straight up never showed up, ghosted.”
“We would recommend Rose to anyone looking for pest control.”
“Do not recommend.”
“Our tech is Ashely and she is a genuine pleasure to have.”
“Either the worker lied for my landlord or their dog is not good at doing it's job.”
“We’ve been loyal customers for many years now because of the fair pricing, completeness of service, and overall quality.”
“This company is a rip off.”
People customers mention
Ashley30 reviews
Roderick26 reviews
Paige23 reviews
Ryan22 reviews
Control20 reviews
Roy13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rose Pest Solutions Metro Detroit North for 8 kinds of job. Pick one to see what they paid and said.
MMicheleLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mike was professional, efficient and thorough. He answered all of our questions and did a great job! We'll see Mike next week to check those pesky mouse traps... Fingers-crossed there won't be many. Thanks Mike!
RRalph9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We have been regular customers with Rose, and are very pleased with their company! EVERYONE has always been friendly, and responsive to any bug issues in our home. I recommend them if you have any pest problems!
Paid $100–120Reasonable price
TTonya4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Paige was very thorough, professional, and friendly. She is also knowledgeable and able to answer any questions I had. She is amazing!!
MMargaret6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Occasionally we've been noticing dead yellow jackets around our living room. Last Friday we saw one fly out from our fireplace. Chose Rose Pest Solutions after reading great reviews online. Ashley was able to inspect our fireplace and outside area and she assured us that the yellow jackets were not nesting. She…
Paid $140–160Reasonable priceHome inspection
JJosephLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Paige was on time, professional and knowledgeable. She explained what the insects were and the needed treatment. She then performed the work in a timely manner
Rose Pest Solutions and Paige were a great fine for us.
We will use them again if the need ever arises
Paid $200+Reasonable priceHome inspection
WWilliam11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Roderick was on time, thorough and efficient. He was extremely knowledgeable and his 25 years of experience clearly showed.
If I have any additional need for service I would want Roderick to be my Professional.
Paid $200+Reasonable priceHornet & wasp extermination
Mike was professional, efficient and thorough. He answered all of our questions and did a great job! We'll see Mike next week to check those pesky mouse traps... Fingers-crossed there won't be many. Thanks Mike!
Price assessment: Not sure
Price: $200+
Services: Home inspection, Rodent extermination
Pest type: Rodents, Spiders, Other
Response from the owner · a week ago
Thank you for your kind words, Michele! It’s wonderful to hear that Mike provided you with such professional and thorough service. We appreciate your trust in us and hope for a successful follow-up next week. If you have any more questions or need assistance, feel free to reach out!
M
Mark Szymanski4 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Ashley is very thorough and extremely friendly to work with.
Price assessment: Reasonable price
Price: $120–140
Services: General pest inspection
Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · a week ago
Thank you for the wonderful feedback! We're delighted to hear that Ashley provided you with thorough and friendly service. It's always our goal to ensure a positive experience for our clients. Your support means a lot to us!
R
Ron Elkus1 reviewiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Thank you for the fantastic review! It’s wonderful to hear that Roderick made such a positive impression. We appreciate your support and hope you continue to have great experiences with us.
P
Patrick Slatin17 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
We have been regular customers with Rose, and are very pleased with their company! EVERYONE has always been friendly, and responsive to any bug issues in our home. I recommend them if you have any pest problems!
Price assessment: Reasonable price
Price: $100–120
Pest type: Ants
Response from the owner · 2 weeks ago
Thank you for your kind words, Ralph! It’s wonderful to hear that you’ve had such positive experiences with our team. We truly appreciate your recommendation and are glad to know that our staff has been friendly and responsive to your needs. Your support means a lot to us!
M
Matthew Schlegel4 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Have worked with Tom for years and he’s excellent, thorough and knowledgeable.
Response from the owner · 11 months ago
Thank you for your kind words about Tom! It's wonderful to hear that you've had such a positive experience over the years. We truly appreciate your continued trust in our services.
T
Tonya Paige4 reviewsiTotal number of Google reviews Tonya has written across all businesses on Google Maps, not just this one.
Thank you for your wonderful feedback! We're delighted to hear that Paige provided you with thorough and professional service while addressing all your questions. Your kind words about her knowledge and friendliness truly make a difference. We're glad you had a positive experience!
M
Margaret Buffa6 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Occasionally we've been noticing dead yellow jackets around our living room. Last Friday we saw one fly out from our fireplace. Chose Rose Pest Solutions after reading great reviews online. Ashley was able to inspect our fireplace and outside area and she assured us that the yellow jackets were not nesting. She suggested to make a couple of fires. Haven't noticed any flying out from the chimney. Ashley gave us some great information of what to look for. I will call Rose for any other issues. Ashley was very pleasant and knowledgeable. Thank you, Ashley!
Price assessment: Reasonable price
Price: $140–160
Services: Home inspection
Pest type: Other
Response from the owner · 3 weeks ago
Thank you for sharing your experience, Margaret! It’s wonderful to hear that Ashley could provide you with a thorough inspection and helpful advice regarding the yellow jackets. We’re glad to know that you haven't seen any more flying out from the chimney. Your feedback about Ashley's knowledge and pleasant demeanor is greatly appreciated. If you have any other concerns in the future, don’t hesitate to reach out.
D
Daniel SaadLocal Guide · 190 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
We've been Rose customers for years and have always been happy with our year 'round service. Roderick D. is an outstanding technician. He even arrived within an hour when we had a racoon on our garage! (He trapped and removed it in a day.) Rose customers for life!
Price assessment: Reasonable price
Services: Service not listed
Pest type: Other
Response from the owner · 2 years ago
Thank you for your wonderful review, Daniel! It's great to hear that you've been a loyal customer for years and that Roderick impressed you with his quick response and expertise. We truly appreciate your support and look forward to continuing to meet your needs.
C
cindy Trotta3 reviewsiTotal number of Google reviews cindy has written across all businesses on Google Maps, not just this one.
He is knowledgeable and personable! Great service!!
Price assessment: Reasonable price
Price: $100–120
Pest type: Ants
Response from the owner · 4 weeks ago
Thank you for your kind words! We're delighted to hear that you found our team knowledgeable and personable. It's always our goal to provide great service, and we appreciate your feedback!
