Pest control service · Novi, MI · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%83+11.7Replies to reviews 7%53+3.7Craft & service penalty93−0.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#125 of 141 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 11%
4.9★★★★★5,042 Google reviews · 24 photos
94%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
17%reviews answered by the owner
$161typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate EcoShield Pest Solutions 4.9 out of 5 based on 5042 reviews, with the owner responding to 17% of comments. Customers frequently praise technicians for their punctuality, thoroughness, and clear communication regarding treatments for insects, rodents, and wasps. While most feedback highlights professional service and effective results, some low-star reviews criticize aggressive door-to-door sales tactics, billing issues after contract cancellations, and inconsistent removal of spider webs.
Google rating: 4.9 out of 5 from 5,042 reviews (94% five-star).
Reviews on this page: 5,045 Google reviews (4,054 with written comments, 19 with photos).
Owner responses: the business replied to 17% of reviews.
Most recent review: October 28, 2026.
Service: Pest Control Service serving Novi, Michigan.
Data from Google, last updated October 29, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
EcoShield Pest SolutionsPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EcoShield Pest Solutions: 86/100 on this factor. Category median: 94.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EcoShield Pest Solutions: 83/100 on this factor. Category median: 93.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.EcoShield Pest Solutions: 93/100 on this factor. Category median: 98.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.EcoShield Pest Solutions: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.EcoShield Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.EcoShield Pest Solutions: 53/100 on this factor. Category median: 90.C
53
Bar = this company · dark tick = category median.
Star ratings
5,045 Google reviews we collected
4.9of 5
5 stars4,76094%
4 stars1283%
3 stars230%
2 stars200%
1 star1142%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise3,52798%
Complaints812%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price12317%
Reasonable48366%
Overpriced416%
Not sure9012%
$161+26% vs typical pest control services
Middle half of what 421 customers paid ($121–$188) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,45040%
Quality & results1,03429%
Communication40111%
Speed & response37810%
Would recommend2306%
Price & value652%
Honesty & trust501%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Larry was a real professional, took care of all my needs and more.”
“I called as a potential new customer and was hung up on.”
“Tyler performed our service today and did an outstanding job.”
“The customer service is awful, and they have high pressure sales.”
“Jordan explained everything he did and why he did it.”
“…in his car 15 minutes during the service and then abruptly left with no communication before he left.…”
“Jordan from Ecoshield came by today to treat our home for insect protection, Jordan was on time and did a great job.”
“…know nothing about the line of business they are supporting and have delayed communication with anyone local.…”
“I highly recommend Ecoshield and we hope they send Jordan for our next treatment.”
“I highly recommend not using this scam of a company.”
“Professional, announced his arrival and proceeded to perform the job in a reasonable time.”
“There products don’t work, there are very expensive and they charge you to cancel.”
“I trust ecoshield and will be recommending them to everyone that I know.”
“Beware of dealing with this company, it's a complete scam!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired EcoShield Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
JJeromeLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 hours ago★★★★★
Larry was a real professional, took care of all my needs and more. Was on point with all his tasks. Did all great job!!
Paid $160–180Reasonable priceHome inspection
KKenLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I would like to have Daniel as my technician. He was very professional.
Thank You
Paid $160–180Reasonable priceHome inspectionGeneral pest inspection
LLisa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
We had our Winter pest control done today by Leroy. Excellent job
And very nice and informative to talk to
Thank you so much!! See you in the Spring
Paid $80–100Reasonable priceService not listed
CChin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Daniel take time for treatment and gave me a good explanation. He is very kind too. I want him to be my technician. Please send him for next treatment.
Thank you so much!
Paid $40–60Reasonable priceHome inspectionHornet & wasp extermination
BBert10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Jason always does an excellent job. He always announces his arrival, asks if we need any specific areas addressed, and then goes straight to work.
Paid $140–160Reasonable priceHome inspectionGeneral pest inspectionService not listed+ Punctuality
LLinda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
We’ve been very happy with the service…no more spiders, bees nest in our eaves gone. Ke’Aundra was very thorough and friendly.
Larry was a real professional, took care of all my needs and more. Was on point with all his tasks. Did all great job!!
Price assessment: Reasonable price
Price: $160–180
Services: Home inspection
Response from the owner · a year ago
Hi Jerome,
Thank you for your kind words! We’re thrilled to hear Ann provided such professional and attentive service—your feedback means a lot to us.
Jay A.
N
Norma Miller LeonardiLocal Guide · 15 reviewsiTotal number of Google reviews Norma has written across all businesses on Google Maps, not just this one.
Jordan from Ecoshield came by today to treat our home for insect protection, Jordan was on time and did a great job. Jordan was very meticulous getting the spider webs and treating our house for insects. Jordan explained everything he did and why he did it. I highly recommend Ecoshield and we hope they send Jordan for our next treatment. A great improvement from our last pest control company.
T
Tom Pethick1 reviewiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
We had our Winter pest control done today by Leroy. Excellent job
And very nice and informative to talk to
Thank you so much!! See you in the Spring
Price assessment: Reasonable price
Price: $80–100
Services: Service not listed
Response from the owner · a year ago
Hi Lisa,
Thank you for your feedback! We’re glad to hear you had a positive experience with our technician. Your satisfaction is our priority, and we look forward to continuing to provide excellent service at EcoShield Pest Solutions.
Customer Feedback Team
