Heather Jason
Review from Google · view on GoogleNico was very professional and accommodating!
- Services: Spider extermination
- Pest type: Spiders
EcoShield Pest Solutions
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%83+20.1Value 14%90+12.7Replies to reviews 7%70+4.9Craft & service penalty75−2.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#122 of 141 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 14%
4.9 ★★★★★ 7,930 Google reviews · 22 photos
95%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
$164typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
EcoShield Pest Solutions at a glance
Customers frequently praise technicians for punctuality, thoroughness, and clear communication regarding treatments for insects, bats, and exclusion services. However, several low-star reviews cite pushy door-to-door sales tactics, misleading contract pricing, and unresponsive customer service. Complaints also include unresolved service issues and unexpected cancellation fees, contrasting with the positive experiences of scheduled appointments.
- Google rating: 4.9 out of 5 from 7,930 reviews (95% five-star).
- Reviews on this page: 7,934 Google reviews (6,813 with written comments, 32 with photos).
- Owner responses: the business replied to 16% of reviews.
- Most recent review: October 28, 2026.
- Service: Pest Control Service serving Novi, Michigan.
Data from Google, last updated October 29, 2026.
Score profile vs other pest control services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EcoShield Pest Solutions: 87/100 on this factor. Category median: 94.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EcoShield Pest Solutions: 83/100 on this factor. Category median: 93.A
83
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.EcoShield Pest Solutions: 75/100 on this factor. Category median: 98.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.EcoShield Pest Solutions: 90/100 on this factor. Category median: 100.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.EcoShield Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.EcoShield Pest Solutions: 70/100 on this factor. Category median: 90.B
70
Bar = this company · dark tick = category median.
Star ratings
7,934 Google reviews we collected
- 5 stars7,53595%
- 4 stars1372%
- 3 stars270%
- 2 stars170%
- 1 star2183%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise3,42498%
- Complaints742%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price11815%
- Reasonable55769%
- Overpriced385%
- Not sure10012%
$164+27% vs typical pest control services
Middle half of what 489 customers paid ($131–$179) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,40440%
- Quality & results1,00029%
- Speed & response43712%
- Communication41412%
- Would recommend1585%
- Price & value461%
- Honesty & trust391%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My technician was very friendly, professional and respectful.”
“My gf answered and the guy was super pushy and rude.”
“They were thorough in checking our home for possible problem areas; then they fixed them.”
“Service techs are fine but their customer service is awful.”
“She let me know when she arrived, told me what she was going to do, and completed everything very efficiently!”
“I was very stupid and didn’t look at what I had initialed and he never showed me a contract.”
“He kept me informed about what woek he did and let me know when the sog could be let outside again.”
“…that says "Do not knock, Kids are sleeping" - Sales rep looked at and ignored the sign, knocked loudly and rang the bell several time in a row.…”
“I would recommend this pest service to anyone who wants to use a professional service that does the job once and does it right”
“John tried forcing me to remain on the line with him while I did the original review so he could guarantee 5 stars.”
“Quick, respectful, professional, punctual, and reasonably priced.”
“Trying to cancel leads to other sales tactics and “discounted” offers that are still overpriced.”
“The people are very personable and very thorough and honest unlike some of the other companies I have dealt with in the past!”
“SCAM will tell you anything you want to hear to get you to sign a contract.”
People customers mention
- James 29 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired EcoShield Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
CheriLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 hours ago★★★★★
Nicholas came out to do my regular quarterly work. He was on time. He was professional. He kept me informed about what woek he did and let me know when the sog could be let outside again. He did an Awesome job. Thank you, Nicholas. You are a great representative for the company.
Paid $200+Reasonable priceSpider extermination+ Punctuality+ Quality+ Professionalism
Preston7 hours ago★★★★★
Christina did a fantastic job. She let me know when she arrived, told me what she was going to do, and completed everything very efficiently! Very impressed.
Paid $180–200Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Russ15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Shamir was friendly and professional. He treated my home for a variety of insects and prepared it for winter.
Paid $160–180Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
JerryLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Belle in customer service was very good with our call. The return service was free. Thanks much!
Paid $100–120Reasonable priceBug & insect exterminationService not listed
Nancy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
My technician was very friendly, professional and respectful. Very happy with his work
Paid $120–140Reasonable priceGeneral pest inspectionBug & insect extermination
Gary11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Really a nice guy that seemed to know the pest control business well. Very thorough.
Paid $140–160Reasonable priceHome inspection
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 1146 | $63–$136 |
| Bug & insect extermination | 1021 | $66–$146 |
| Spider extermination | 968 | $73–$168 |
| Hornet & wasp extermination | 804 | $106–$282 |
| Ant extermination | 763 | $91–$282 |
| Home inspection | 503 | $71–$186 |
| Rodent extermination | 433 | $103–$371 |
| Bee extermination | 330 | $196–$426 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 7,930 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Cheri WienerLocal Guide · 71 reviewsTotal number of Google reviews Cheri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNicholas came out to do my regular quarterly work. He was on time. He was professional. He kept me informed about what woek he did and let me know when the sog could be let outside again. He did an Awesome job. Thank you, Nicholas. You are a great representative for the company.
- Price assessment: Reasonable price
- Price: $200+
- Positive: Punctuality, Quality, Professionalism
- Services: Spider extermination, Bug & insect extermination
- Services: Spider extermination
- Pest type: Spiders
Preston Johnson
Review from Google · view on GoogleChristina did a fantastic job. She let me know when she arrived, told me what she was going to do, and completed everything very efficiently! Very impressed.
- Price assessment: Reasonable price
- Price: $180–200
- Services: Hornet & wasp extermination, Spider extermination, General pest inspection
- Pest type: Ants, Rodents, Cockroaches, Spiders
Russ Raden15 reviewsTotal number of Google reviews Russ has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShamir was friendly and professional. He treated my home for a variety of insects and prepared it for winter.
- Price assessment: Reasonable price
- Price: $160–180
- Services: Rodent extermination, General pest inspection, Bug & insect extermination, Ant extermination
- Pest type: Ants, Termites, Rodents, Spiders, Other
Jerry DouglassLocal Guide · 33 reviewsTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBelle in customer service was very good with our call. The return service was free. Thanks much!
- Price assessment: Reasonable price
- Price: $100–120
- Services: Bug & insect extermination, Service not listed
- Pest type: Ants, Spiders
butch henry4 reviewsTotal number of Google reviews butch has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe did his job well
Nancy Charles8 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy technician was very friendly, professional and respectful. Very happy with his work
- Price assessment: Reasonable price
- Price: $120–140
- Services: General pest inspection, Bug & insect extermination
Alfino Donastorg10 reviewsTotal number of Google reviews Alfino has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery accommodating and professional.
- Price assessment: Reasonable price
- Price: $140–160
- Services: General pest inspection
- Pest type: Ants, Termites, Cockroaches, Spiders, Other
ROSALIE STANDRIDGE1 reviewTotal number of Google reviews ROSALIE has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKyle always does a great job.
- Price assessment: Reasonable price
- Price: $160–180
- Services: Hornet & wasp extermination, Termite extermination, Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination, Ant extermination
- Pest type: Ants, Termites, Cockroaches, Spiders, Other
Lori Weiss11 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePersonable, completed all tasks above and beyond. Great service!!!
- Price assessment: Not sure
- Price: $200+
- Services: Hornet & wasp extermination
- Pest type: Ants, Rodents, Spiders, Other
Business details
- Address: 47815 West Rd d105, Wixom, MI 48393
- Phone: (313) 466-6041
- Website: ecoshieldpest.com
- Service area: Novi, MI