Pest control service · Novi, MI · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%97+13.7Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 141 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★3,273 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Community Pest Solutions five stars based on 3,273 reviews, with the owner responding to all feedback. Customers frequently praise technicians for punctuality, thorough inspections, clear communication, and reasonable pricing for services like rodent removal and sealing entry points. Recurring criticisms in low-star reviews involve unresolved pest issues, perceived upselling to annual contracts, and limited service availability in specific surrounding areas.
Google rating: 5.0 out of 5 from 3,273 reviews (99% five-star).
Reviews on this page: 3,272 Google reviews (2,327 with written comments, 25 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Pest Control Service serving Novi, Michigan.
Data from Google, last updated October 29, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Community Pest SolutionsPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Community Pest Solutions: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Community Pest Solutions: 99/100 on this factor. Category median: 93.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Community Pest Solutions: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Community Pest Solutions: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Community Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Community Pest Solutions: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
3,272 Google reviews we collected
5.0of 5
5 stars3,25599%
4 stars120%
3 stars00%
2 stars10%
1 star40%
Praise vs complaints
Phrases our text analysis found in 2,327 written reviews
99%praise
Praise4,37299%
Complaints241%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price22619%
Reasonable82270%
Overpriced161%
Not sure11710%
$214+67% vs typical pest control services
Middle half of what 669 customers paid ($161–$371) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,32730%
Speed & response89220%
Quality & results86020%
Communication54812%
Would recommend44810%
Price & value1784%
Honesty & trust1433%
What customers talk about
We read 2,327 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“As always, Joseph was very polite, respectful, efficient.”
“Ethan was quick, on time and explained everything clearly.”
“Derek returned on his off day to complete the treatment (delayed due to the site not being completely prepped, no fault of his) which allowed me to ge…”
“Great experience so far and I plan to get some quotes for a maintenance program throughout the year for some of the bugs and ants that keep showing up…”
“We were bamboozled into an annual contract costing over $1000 for a few mouse traps, poor service, and unresolved problem.”
“Daniel listened to my concerns, completed a thorough inspection of our property, and recommended very reasonable solutions.”
“This company has no regard for customer service, has poor communication, no follow-up and requires payment regardless of pest resolution -- but they'r…”
“He’s a great asset to the company and we would highly recommend them.”
“Maybe it was just a bad day, since my realtor so highly recommended them.”
“the price of the service is also high, but I hope it will be well worth it.”
“I have complete trust in their ability to deal with whatever pest problem occurs.”
People customers mention
Eric84 reviews
Daniel60 reviews
Ethan48 reviews
Derek42 reviews
Dylan40 reviews
Jeremy30 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Community Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
SShirley3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Ethan was amazing . The followed with my raccoon issue for 3 days and worked with me on strategies tp prevent future problems.
Paid $200+Reasonable priceHome inspectionRodent exterminationGeneral pest inspection+ Value
AAngelaLocal Guide · 143 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Daniel walked through the in and outside of our property and inspected every part, commenting on where pests could enter, and what he proposed to do about it. he was extremely knowledgeable about all possible critters. we will hire him to service our home. his expertise seemed much higher than another service I used…
Paid $200+Not sureHome inspection
JJ1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Derek and team did a phenomenal job. I really appreciate their expertise and efficiency! Derek returned on his off day to complete the treatment (delayed due to the site not being completely prepped, no fault of his) which allowed me to get my house back to normal much sooner. So thoughtful and professional:) Highly recommend.
Paid $200+Reasonable priceHome inspection
EEmma7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We've had great experiences so far with Community Pest Solutions -- Ethan came out to evaluate our mice issues. He was prompt, efficient, and very well informed. We look forward to continuing to work with them!
Paid $200+Reasonable priceRodent extermination
MMary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dan arrived on time. Was very polite. Told me what he had to do. Showed me pictures of the repairs that had to be made. And set to work.
Paid $200+Not sureRodent exterminationGeneral pest inspectionGeneral wildlife removal
BBrad7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fast, great communication and great value. He answered all of my questions and did a great job.
Paid $180–200Great priceHornet & wasp extermination
Ethan was quick, on time and explained everything clearly. We will be doing service with this company to hopefully fix our issues. Scheduling was easy and quick.
Price assessment: Great price
Services: Home inspection
Pest type: Rodents
Response from the owner · 3 hours ago
Thanks Andrea!!!
B
Barbara Gamble1 reviewiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
We have identified the critter making its way to the attic and are working on a plan to remove them permanently. Very professional review of the situation and steps that need to be done to seal up the entry points. We even discussed some details on the bait blend that has the best results when it comes to matching the mice looking to find a warm location as the weather changes. Great experience so far and I plan to get some quotes for a maintenance program throughout the year for some of the bugs and ants that keep showing up as an issue.
Price assessment: Great price
Services: Home inspection
Pest type: Ants, Rodents
Response from the owner · 12 hours ago
Thanks Dave!!!
C
C Daniel4 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.