Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers rate Citywide Alarms 4.8 out of 5 based on 128 reviews, highlighting professional installation, responsive customer service, and straightforward pricing for home and business security systems. Customers frequently praise the company’s local presence, efficient troubleshooting, and clear communication during setup. However, a small number of low-star reviews cite recurring issues with equipment malfunctions, perceived arrogance in customer service, and unprofessional conduct during evening sales visits.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
128 Google reviews we collected
Phrases our text analysis found in 126 written reviews
How often each topic comes up in the written reviews
We read 126 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They added new components as well and updated our garage door openers and tied everything together into one touch screen panel and it looks nice and modern.”
“Very arrogant owner”
“First off, their entire staff is great to work with, very responsive.”
“Both the customer service and the security are top notch!”
“We recommend Citywide Alarms to anyone and everyone.”
“…provide you the best security solution on the market, you will get great price, you can cancel contract any time and they will support you after sale…”
“…door bell slide for a while then they they charged us a service call Fee when it didn't work properly from the get-go I told them that we were sick a…”
“Took time to walk the job and communicate any issues or concerns that might come up.”
“Highly recommend them to anyone looking for a reliable security solution!”
“…m that was already there I feel like these people are crooked but not trust them with your alarm system will be contacting my lawyer and I'll be conta…”
praise complaint · found by our text analysis, Google review wording unchanged.
I’ve been a customer for years now! Great service and love that it’s a local company!
Just used them again, they secured our house and now secured our new retail store. Very straight forward pricing. Workers are very professional too
We've been using City Wide alarms for about 18 months now for our business, and the service has been nothing short of incredible! Both the customer service and the security are top notch!
Very competent and efficient. Reworked an old hard-wired system that had been out of use for 15 years and got it working and totally updated. They added new components as well and updated our garage door openers and tied everything together into one touch screen panel and it looks nice and modern. Very tidy…
Amazing experience dealing with David and Justin who handled the install of my camera and alarm system. Took time to walk the job and communicate any issues or concerns that might come up. Very clean and considerate of how they kept the job site. Excellent work and couldn’t be happier with the install and product.
David was very professional during the entire installation process. He made sure all my questions were asked and answered. He guided me through every aspect of my new system. David is also very friendly and respectful. He is a very good representative for Citywide Alarms.
4.8 ★★★★★ 128 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I’ve been a customer for years now! Great service and love that it’s a local company!
Thanks for taking the time to leave us a review!
Just used them again, they secured our house and now secured our new retail store. Very straight forward pricing. Workers are very professional too
Thanks for the great review, Charlie! We appreciate your business and support!
We've been using City Wide alarms for about 18 months now for our business, and the service has been nothing short of incredible! Both the customer service and the security are top notch!
Thanks for the great review, Mark! It has been our pleasure working with you and your business.
Very competent and efficient. Reworked an old hard-wired system that had been out of use for 15 years and got it working and totally updated. They added new components as well and updated our garage door openers and tied everything together into one touch screen panel and it looks nice and modern. Very tidy workmanship. It's impressive that they did all that in a few hours, they were very prepared even with the unknown challenge of what the old system had to work with. They are clearly very skilled at what they do. Pricewise was the same or even a bit cheaper than other national providers. Price was all upfront. I don't know why you would choose any other company in this area.
Thanks for the great feedback, Alysha! We appreciate you taking the time to leave us a 5 star review. Thank you for your business!
Great company to work with! Attentive to needs and desires
Thanks for the review, Jaime! We appreciate your business!
Amazing experience dealing with David and Justin who handled the install of my camera and alarm system. Took time to walk the job and communicate any issues or concerns that might come up. Very clean and considerate of how they kept the job site. Excellent work and couldn’t be happier with the install and product.
Thanks for the great, Matthew! We appreciate your business!
David was very professional during the entire installation process. He made sure all my questions were asked and answered. He guided me through every aspect of my new system. David is also very friendly and respectful. He is a very good representative for Citywide Alarms.
Thank you for the great feedback about our technician, David! We appreciate you taking the time to leave a review for our company.
First off, their entire staff is great to work with, very responsive. Then there is this: I had a $13,xxx snow removal invoice for this last 2 storms that was reduced to $4,000 because I was able to definitively determine the vendor was fraudulently invoicing me for services not rendered. Two systems paid for themselves just like that and I got to fire a dishonest vendor! Win/Win!
Thank you for the great review, John! I am glad you were able to use the footage and able to save you money from a dishonest contractor!
Great service
Thank you for the 5 stars, Miles! We appreciate your feedback!
We had some cameras that were malfunctioning. Citywide Alarms was very accomodating to our schedule and one of the friendliest companies we have ever worked with. Trey came out and was able to complete repairs in a timely manner while maintaining a professional, courteous, and friendly attitude. We recommend Citywide Alarms to anyone and everyone.
Thank you for taking the time to write a review about our team! We appreciate all of our customers and look forward to doing business with you in the future. Thanks, Calista!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
