Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Classic Plumbing Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%82+19.9Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Classic Plumbing Solutions

Salem, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.8★ from 289 Google reviews

📞 Call (540) 375-7378Request a call backWebsite ↗

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Classic Plumbing Solutions is better than 84% of septic tank services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Classic Plumbing Solutions is better than 82% of septic tank services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Classic Plumbing Solutions is better than 93% of septic tank services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Classic Plumbing Solutions is better than 83% of septic tank services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Classic Plumbing Solutions is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Classic Plumbing Solutions is better than 100% of septic tank services.A
100

Reviews for your job

Customers hired Classic Plumbing Solutions for 8 kinds of job.

Classic Plumbing Solutions for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$478
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 44

All 13 Google reviews tagged “Drain cleaning”

JasonLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I needed the shut-off valve replaced for my new dishwasher. I called them, and they responded immediately, arriving within 30 minutes and replacing the valve quickly. Great service and a fast response! About a month ago, I also had a clogged kitchen sink, and they came out and snaked the line. Unlike some of the TV…

Paid $200–400Reasonable priceDrain cleaningService not listed
Kim12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent customer service from front office, scheduling to visit with plumber (professional, HONEST, punctual and courteous). I would highly recommend.

Shower installationGarbage disposal repairShower repair
LateffaLocal Guide · 104 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly. Explained everything to me that I would need to know. Great service. Will use again in the future.

Plumbing pipe repairToilet repairDrain cleaning+ Responsiveness+ Quality+ Professionalism
Rob18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Odor problem wasn’t initially solved but when I called back I got an immediate response and he was able to find the solution at no additional charge. I’m very relieved. Thanks.

Garbage disposal installationPlumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Stephen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great service and completed ahead of schedule!

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great work and very nice and knowledgeable He took the time to answer our questions but completed the job quickly. Things were cleaner when he left than when he got here. Ali was a great helper and she listened to what was being talked about, a good worker.

Toilet installationToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Rama2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★

They did very good work, but the price was very very high. We were charged $638.00 to unclog our kitchen drain. It did take about an hour but this is very pricey for any job.

Drain cleaning
Claire9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have used Classic Plumbing for many years. They are a super reliable company and do excellent work. Anthony has been my plumber for many years and does a great job.

Drain cleaning
Morgan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Drain cleaning+ Quality
Cynthia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet repairPlumbing pipe repair+ Professionalism
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Drain cleaning
Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Drain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$447+4% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 74%Overpriced 9%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair20$209–$607
Plumbing pipe repair19$305–$1.1k
Plumbing leak detection17$54–$495
Plumbing leak repair16$248–$1.2k
Drain cleaning13$205–$478
Water heater installation10$1.2k–$2.4k
Faucet repair9$271–$659
Faucet installation7$292–$786

Compare with

Pauleys Plumbing logoPauleys PlumbingExperts Score 98Salem · 5.00★Sink's Septic & Drain Services logoSink's Septic & Drain ServicesExperts Score 96Salem · 4.97★Big Time Plumbing logoBig Time PlumbingExperts Score 96Salem · 5.00★