Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Classic Plumbing Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%82+19.9Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Classic Plumbing Solutions

Salem, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.8★ from 289 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Classic Plumbing Solutions is better than 84% of septic tank services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Classic Plumbing Solutions is better than 82% of septic tank services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Classic Plumbing Solutions is better than 93% of septic tank services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Classic Plumbing Solutions is better than 83% of septic tank services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Classic Plumbing Solutions is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Classic Plumbing Solutions is better than 100% of septic tank services.A
100

Reviews for your job

Customers hired Classic Plumbing Solutions for 8 kinds of job.

Classic Plumbing Solutions for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 26
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Water heater installation”

jj8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I have been using Classic Plumbing for years - from shower install (20+yrs ago) to kitchen sink repairs and now a new hot water heater (2/6/2026). They are professional, personable and great at what they do. I intend to keep using their services as long as they enjoy me being a customer. :)

Paid $1,000+Reasonable priceWater heater installationGarbage disposal installationShower installation
William6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

On time! Very polite! Excellent workmanship! Thorough clean up and verification that install was correct before leaving. Very Friendly, considerate of home activities while doing install.

Paid $1,000+Reasonable priceWater heater installation
Ron17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

First class company and its employee's. I would highly recommend Classic Plumbing.

Paid $1,000+Reasonable priceWater heater installation
WayneLocal Guide · 415 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It started with the initial phone call and Leisia greeted me, eager to "make me smile" were her words. What a way to begin a plumber / customer experience. The personal and professional service was all up hill from there. Jason and the other young man presented what felt like a high price, but they lived up to every…

Water heater installation+ Responsiveness+ Punctuality+ Quality
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Serviceman did a very good job. Explained clearly what he doing. Explained new equipment operation. Very polite and professional. Cleaned up after doing the job. Highly recommend Classic Plumbing for any and all. plumbing work.

Faucet installationWater heater installationSewer repair+ Responsiveness+ Punctuality+ Quality
abrina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Professional, courteous on time and cleaned area carefully after. Always use them!

Water heater installationService not listed
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a very good job, as always.

Water heater installation
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water heater installation+ Quality
Margaret1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Water heater installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$447+4% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 74%Overpriced 9%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair20$209–$607
Plumbing pipe repair19$305–$1.1k
Plumbing leak detection17$54–$495
Plumbing leak repair16$248–$1.2k
Drain cleaning13$205–$478
Water heater installation10$1.2k–$2.4k
Faucet repair9$271–$659
Faucet installation7$292–$786

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