Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
Clean & Fresh, LLC DBA : Fresh Clean Wave logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%72+17.5Value 14%86+12.2Replies to reviews 7%76+5.4Craft & service penalty69−3.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Clean & Fresh, LLC DBA : Fresh Clean Wave

Columbia, SC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #104Position by Experts Score among all companies we track in this category. of 114 apartment cleaning services · 4.8★ from 86 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Clean & Fresh, LLC DBA : Fresh Clean Wave is better than 81% of apartment cleaning services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Clean & Fresh, LLC DBA : Fresh Clean Wave is better than 72% of apartment cleaning services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Clean & Fresh, LLC DBA : Fresh Clean Wave is better than 69% of apartment cleaning services.B
69
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Clean & Fresh, LLC DBA : Fresh Clean Wave is better than 86% of apartment cleaning services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Clean & Fresh, LLC DBA : Fresh Clean Wave is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Clean & Fresh, LLC DBA : Fresh Clean Wave is better than 76% of apartment cleaning services.B
76

Reviews for your job

Customers hired Clean & Fresh, LLC DBA : Fresh Clean Wave for 5 kinds of job.

Clean & Fresh, LLC DBA : Fresh Clean Wave for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$297–$490

All 2 Google reviews tagged “Moving-related cleaning”

Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Hired Clean & Fresh to perform a pre-move in cleaning for a property I manage. They were prompt, professional, and did not miss a spot. They even cleaned light fixtures. The house sparkled and smell fresh upon the tenant moving in. They will be my first call for all of the properties I manage.

Paid $350–400Great priceMoving-related cleaningDeep clean
Pamela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

This was the worst cleaning service I have ever had. Look at the photos and I have more photos and videos if you need them. 1. Poor mishandling of communication and scheduling 2. No quality work, very sloppy. Two ladies, all day in an emptied house and that is the result of a "deep clean" (see attached photos). 3.…

Deep cleanMoving-related cleaning− Quality− Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 75%Reasonable 25%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean7$271–$465
Cleaning4—
Office & workplace cleaning3$132–$227
Moving-related cleaning2$297–$490
Cleaning & disinfection2—

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