House cleaning service · Denver, CO · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#113 of 159 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 29%
4.9★★★★★309 Google reviews · 24 photos
94%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$384typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers generally praise Clean Queen for thorough deep cleaning, attention to detail, and reliable communication. They note that scheduling is easy and staff often accommodate specific requests or pet-related needs. However, several low-star reviews criticize the pricing as high and inconsistent. Additionally, some clients reported missed spots during services or significant delays in arrival windows, leading to dissatisfaction with the consistency of the final results.
Google rating: 4.9 out of 5 from 309 reviews (94% five-star).
Reviews on this page: 309 Google reviews (253 with written comments, 6 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: September 25, 2026.
Service: House Cleaning Service serving Denver, Colorado.
Data from Google, last updated October 26, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Clean QueenHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Clean Queen: 86/100 on this factor. Category median: 92.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Clean Queen: 76/100 on this factor. Category median: 90.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Clean Queen: 93/100 on this factor. Category median: 95.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Clean Queen: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Clean Queen: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Clean Queen: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
309 Google reviews we collected
4.9of 5
5 stars29194%
4 stars93%
3 stars00%
2 stars31%
1 star62%
Praise vs complaints
Phrases our text analysis found in 253 written reviews
97%praise
Praise45497%
Complaints153%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price211%
Reasonable1583%
Overpriced16%
Not sure00%
$384+52% vs typical house cleaning services
Middle half of what 8 customers paid ($326–$506) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results16034%
Staff & attitude10522%
Speed & response7416%
Would recommend5712%
Communication337%
Price & value245%
Honesty & trust163%
What customers talk about
We read 253 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Maria, Alyssa -and Christina did an amazing job cleaning my house, contending with animal hairs of all kinds and child messes.”
“POOR QUALITY, Defensive, rude, EXTREMELY OVER PRICED!”
“5/5 stars plus a <3 for their compassion and understanding!”
“EDIT: The owner is the most unprofessional person I’ve come across in my life.”
“Some missed spots, but they returned the next day to get those taken care of.”
“We hired Clean Queen to kind of take over after our previous cleaner flaked out and never showed up again.”
“I highly recommend their services to anyone looking for a reliable and top-notch cleaning crew!”
“I recommend obtaining your own cleaner through taskrabbit or local recommendations that aren’t large companies.”
“enter the queen of my week Alyssa, she listened to all my call outs (didn't give me a hard time about being a perfectionist about my space) and cleane…”
“Worth every penny and one of the best run businesses I’ve worked with.”
“I would not use this company for a move out clean, they are severely overpriced and don’t pay attention to detail.”
“A friendly and reliable service that we chose because of the commitment to eco friendly products.”
People customers mention
Katie10 reviews
Queens5 reviews
Adriana4 reviews
Alexis4 reviews
Kylee3 reviews
Audrey3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Clean Queen for 4 kinds of job. Pick one to see what they paid and said.
Greg10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jaelyn did a wonderful job and went way above and beyond. She even made the bed in the guest room which I was not expecting at all. Thank you so much. It looks wonderful.
April1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Rhyan did a wonderful job! Hands down the best first-time cleaning experience I've ever had. Definitely working with them regularly.
Paid $350–400Reasonable priceDeep clean
GailLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I am so pleased with the service I received. I am in another state and the communication was great, my house has probably never been so clean, and I feel confident that my house is move-in ready for my renters! I will be a return customer and always recommend Clean Queen!
Paid $500+Reasonable priceMoving-related cleaning
Andrew4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Shawnna did an amazing job! She was very quiet while working, and our house looks great. She's also very friendly, we enjoyed sharing stories and pictures of our cats.
Shawnna was an absolute pleasure, I would happily recommend her and Clean Queen to anyone. Thanks Shawnna!
Paid $450–500Reasonable priceDeep clean
Maria3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We love Shawnna!! Not only does she do a phenomenal job but she puts so much thought and care into personal touches. Thank you, Shawnna!!!
Paid $200–250Reasonable priceStandard cleaning
Kristy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Great work. Some missed spots, but they returned the next day to get those taken care of.
Alyssa helped save the day! I just moved into a new corporate housing apartment and it was not cleaned up to my standards upon arrival. I hired another cleaning service to do a deep clean and they did a terrible job...enter the queen of my week Alyssa, she listened to all my call outs (didn't give me a hard time about being a perfectionist about my space) and cleaned so well I slept better last night after it was all spotless when I returned. Cannot recommend Alyssa and the rest of the team enough. 5/5 stars plus a <3 for their compassion and understanding!
Services: Deep clean
Response from the owner · a month ago
Thank you Steph! We’re delighted Alyssa could turn things around and give you a spotless, restful home, especially being new to your home in Broomfield. Your kind recommendation means a lot to us, and we’re here for any future housecleaning needs.
Thank you so much for your review!
Dana White4 reviewsiTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
Maria, Alyssa -and Christina did an amazing job cleaning my house, contending with animal hairs of all kinds and child messes.
Services: Deep clean
Response from the owner · a month ago
Thank you so much Dana! We’re thrilled Maria, Alyssa, and Christina handled the pet hair and kid messes so well. We appreciate your trust with your Arvada home and for using our professional house cleaning services! We love that we were able to provide a safe and professional house cleaning experience for you.
Thank you so much for your review!
Greg Jaglowski10 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Jaelyn did a wonderful job and went way above and beyond. She even made the bed in the guest room which I was not expecting at all. Thank you so much. It looks wonderful.
Price assessment: Reasonable price
Price: $350–400
Services: Moving-related cleaning, Deep clean
Response from the owner · a month ago
Thank you so much Greg! We’re thrilled Jaelyn went above and beyond and that the guest room was a pleasant surprise. We appreciate your kind words and are so glad it looks wonderful. Here if you need anything!
Thank you so much for your review!
Amanda ALocal Guide · 41 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
I was impressed from beginning to end by this company. The quote and scheduling process was thorough and thoughtful. Both cleaners did an amazing job ensuring our house is unbelieveably clean. In particular, I love that they cleaned every light switch and got our espresso maker shining like it was brand new.
Price assessment: Reasonable price
Services: Deep clean
Response from the owner · a month ago
Thank you so much Amanda! We’re thrilled you were impressed from start to finish and that the quote and scheduling were smooth. So glad the team got every light switch sparkling and your espresso maker looking brand new. We loved working with you and are here if you need anything else!
Abby Tisdale8 reviewsiTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
Shawnna is amazing and does outstanding work. We love when she's our scheduled cleaner. The folks we've worked with to schedule and figure out the best cleaning for us have been great.
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 4 months ago
Thank you so much Abby! We’re thrilled Shawnna is doing outstanding work and that our scheduling team has been great to work with. We love having you as a client and look forward to your next cleaning. Here if you need anything!
Whitney DalyLocal Guide · 31 reviewsiTotal number of Google reviews Whitney has written across all businesses on Google Maps, not just this one.
The ladies did an absolutely wonderful job cleaning our home! They were thorough, professional, and left everything sparkling clean. I highly recommend their services to anyone looking for a reliable and top-notch cleaning crew!
Response from the owner · 4 months ago
Thank you so much Whitney! We’re so happy to hear the team was thorough and left everything sparkling. We truly appreciate your recommendation and it was a pleasure serving your home. We’re here anytime you need us!
Bree JacksonLocal Guide · 18 reviewsiTotal number of Google reviews Bree has written across all businesses on Google Maps, not just this one.
Rosie did a great job on a last minute, one time, deep clean for us. Thank you so much!!
Services: Deep clean
Response from the owner · 5 months ago
Thank you so much Julie! We’re so glad Rosie could help with your last-minute deep clean and that you were happy with the results. We appreciate you trusting us and are here if you need anything else.
Jason Rose4 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Rhyan was amazing; she was professional, thorough, and left the house spotless. Moreover, she is so friendly, kind, and wonderful with our cats, which we really appreciated. Highly recommend!
Services: Standard cleaning
Response from the owner · 5 months ago
Thank you so much Jason! We’re thrilled Rhyan was professional, thorough, and left your home spotless, and that she connected so well with your cats. We really appreciate the recommendation and are here if you need anything in the future.
