HOUSE CLEANING SERVICES · SAN FRANCISCO, CA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%9+1.3Craft & service 20%89+17.8Value 10%70+7Momentum 8%30+2.4Track record 7%89+6.2Accountability 5%51+2.6Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.41SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%9+1.3Craft & service 20%89+17.8Value 10%70+7Momentum 8%30+2.4Track record 7%89+6.2Accountability 5%51+2.6Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.41SCORECleaning Glow
Better than 32% of house cleaning services · #34 of 50
4.9★571 Google reviewsGoogle star rating as shown on Google Maps.
4.81★last 12 monthsAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
79%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Cleaning Glow for upholstery cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 6
All 4 Google reviews tagged “Upholstery cleaning”
Hilary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Cleaning Glow is extremely clear in communication, transparent, and trusted. We appreciate their cleaning work as well -- spotless, flexible, and thorough. Can't recommend them enough!
Reasonable priceOffice & workplace cleaningStandard cleaningGeneral housekeeping
KylerLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Cleaning Glow was a pleasure to work with! We're a north Berkeley home of roommates who hired them to steam clean two love seats and a sofa, and do general cleaning of the kitchen, bathrooms, oven, and windows. They were very communicative over email and phone, prompt on the day of the cleaning, and 3 weeks after…
Upholstery cleaningGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
CrystalLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★
Cleaning Glow is efficient, professional, and very flexible!
Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Value
Lauren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Upholstery cleaningMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Cleaning, grey = house cleaning services average
Rating over time
Price
$225-19% vs typical house cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Great price 55%Reasonable 45%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%9+1.3Craft & service 20%89+17.8Value 10%70+7Momentum 8%30+2.4Track record 7%89+6.2Accountability 5%51+2.6Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
11
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
9
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
89
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
70
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
30
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
89
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
51
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+191 / −3
Professionalism
+185 / −3
Responsiveness
+141 / −0
Punctuality
+160 / −0
Value
+122 / −3
