Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Cleanzen Boston Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%76+18.4Value 14%72+10.2Replies to reviews 7%91+6.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Cleanzen Boston Cleaning Services

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #117Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 4.9★ from 435 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleanzen Boston Cleaning Services is better than 87% of carpet cleaning.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleanzen Boston Cleaning Services is better than 76% of carpet cleaning.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleanzen Boston Cleaning Services is better than —% of carpet cleaning.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleanzen Boston Cleaning Services is better than 72% of carpet cleaning.B
72
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleanzen Boston Cleaning Services is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleanzen Boston Cleaning Services is better than 91% of carpet cleaning.A
91

Reviews for your job

Customers hired Cleanzen Boston Cleaning Services for 5 kinds of job.

Cleanzen Boston Cleaning Services for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.70
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$131–$285
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 10 Google reviews tagged “General housekeeping”

Taylah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great quick and efficient service, cleaned my place top to bottom even spot I would have never thought to clean. When I it was spotless I mean it. Thank you so much to Marci and her team for doing such great work. !!!! I will be using them again.

Great priceMoving-related cleaningGeneral housekeepingDeep clean
Kelly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Isabella Perroni and her team are incredible! Our house is spotless.

Paid $200–250Reasonable priceGeneral housekeepingDeep clean
Andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’m so happy we booked with Cleanzen! The whole process was seamless from booking to their arrival. Marci’s team did a fantastic job! They arrived early and cleaned the house in record time. I was amazed how cleaned our gas range and bathrooms were afterwards. It literally sparkled with how clean it was. Cleanzen…

Great priceGeneral housekeeping
Lexi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

5/5! I wanted to have some help cleaning after being gone for so long. It was a last minute request and Antonia’s team took such good care of me. I mentioned I had somewhere to be at a certain time, they made sure I wasn’t late and did an incredible job. I’m very happy with the service.

Paid $100–150Great priceGeneral housekeeping
JahnaviLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great work by Francine on my apartment. She was prompt, unassuming and gave me home a beautiful look.

Paid $300–350Reasonable priceGeneral housekeepingUpholstery cleaningDeep clean
AnastasiaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★

I’ve used Cleanzen consistently since 2019 (every 2-3 weeks). I finally decided to try another company instead after major and consistent communication and service quality issues. Among them are: cleaners misreporting their cleaning time (for per hour service), wearing street shoes in the home while cleaning,…

Paid $400–450OverpricedStandard cleaningGeneral housekeeping
Kaitlyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lucimara’s team did a great job! They were very thorough and great to work with. Thank you!

Paid $250–300Reasonable priceStandard cleaningGeneral housekeeping
Bruce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Exceeded my expectations

Paid $250–300Reasonable priceGeneral housekeeping
Bradley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Used Abigail's Team. Lovely cleaning services! I keep coming back. Highly recommend!

Great priceInterior & exterior window cleaningStandard cleaningGeneral housekeeping
Ben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Reinaldo & Marci's team did an incredible job, can't recommend them enough!

Reasonable priceMoving-related cleaningGeneral housekeepingDeep clean

Price

$247-5% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 50%Overpriced 9%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning20$146–$277
Deep clean19$271–$442
Moving-related cleaning12$253–$536
General housekeeping10$131–$285
Interior & exterior window cleaning3$259–$555

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