House cleaning service · Boston, MA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%76+18.4Value 14%72+10.2Replies to reviews 7%91+6.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#117 of 135 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 13%
4.9★★★★★435 Google reviews · 23 photos
96%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$247typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the thoroughness of deep cleans, punctuality, and proactive communication, noting that the service simplifies tasks for Airbnb hosts and homeowners. The company maintains a 4.9 rating from 435 reviews, with the owner responding to 96% of feedback. However, lower-rated comments highlight recurring issues with billing discrepancies, uncommunicated extra fees, and inconsistent cleaning quality, particularly regarding missed areas and unresponsive customer service when disputes arise.
Google rating: 4.9 out of 5 from 435 reviews (96% five-star).
Reviews on this page: 435 Google reviews (415 with written comments, 6 with photos).
Owner responses: the business replied to 96% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleanzen Boston Cleaning Services: 87/100 on this factor. Category median: 96.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleanzen Boston Cleaning Services: 76/100 on this factor. Category median: 96.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleanzen Boston Cleaning Services: 72/100 on this factor. Category median: 100.B
72
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleanzen Boston Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleanzen Boston Cleaning Services: 91/100 on this factor. Category median: 80.A
91
Bar = this company · dark tick = category median.
Star ratings
435 Google reviews we collected
4.9of 5
5 stars41996%
4 stars10%
3 stars10%
2 stars10%
1 star133%
Praise vs complaints
Phrases our text analysis found in 415 written reviews
97%praise
Praise71497%
Complaints193%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price1739%
Reasonable2250%
Overpriced49%
Not sure12%
$247-5% vs typical carpet cleaning
Middle half of what 31 customers paid ($176–$303) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results21129%
Staff & attitude14820%
Speed & response14019%
Would recommend11416%
Communication497%
Honesty & trust466%
Price & value253%
What customers talk about
We read 415 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I knew the cleaners would be different, but I was hoping for the same great experience she had.”
“Terrible customer service.”
“It was nice being able to focus on other things and unwind while my home finally got a proper deep cleaning.”
“Booking was quick and hassle free, and the cleaning crew did an amazing job!”
“Everytime I am shocked by how bad their service is and the customer service is completely unresponsive.”
“I would definitely recommend them if you need reliable home cleaning here in many parts of Massachusetts!”
“…not being cleaned, and the judgmental handling of the cancellation, I would not recommend this service to anyone who is overwhelmed or needs anything…”
“What I really liked was how they kept me informed, from letting me know when she would arrive to sharing the results before she left.”
“Definitely worth recommending to anyone looking for dependable cleaners whose reviews match the real experience.”
“…r service for this company are in Philippines is ridiculous they will scam you for your money is really bad , I advise to use different companies…”
“It's worth every penny, and the customer service is great too.”
“I put my details into one thing because I was curious about the cost.”
People customers mention
Cleuza13 reviews
Rita12 reviews
Airbnb9 reviews
Arthuza9 reviews
Fernanda9 reviews
Marci7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cleanzen Boston Cleaning Services for 5 kinds of job. Pick one to see what they paid and said.
Isylah8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My first of many to come because of their service, professionalism and trustworthiness.
Paid $100–150Great priceStandard cleaning
FayeLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Abgail was punctual, very thorough, and efficient. Will be using her services again!
Paid $200–250Reasonable priceDeep clean
CarltonLocal Guide · 67 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The cleaners did a fantastic job! We got a deep clean and it was extremely thorough. Even got the dust off the sprinkler pipes that are like 11' up. All-around excellent job.
Paid $300–350Deep clean
Mark1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Izabela and her team did a great job cleaning my apt! Will definitely be using the service again!
Paid $100–150Great priceStandard cleaning
Anna7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Paid $300 for them to clean a small 2 bedroom apartment and it was barely touched. There was hair all over the main shower and the toilet seats and bowls were dirty and had stains still. None of the cabinets were wiped down. It was extra disappointing because there were so many 5 star reviews I thought for sure the…
Paid $250–300Overpriced
Feeb2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I booked a cleaning with Arthuza’s team. They did a fantastic job and made sure I got to check all the rooms to make sure I was satisfied. I’m very impressed!
I heard about this company from a friend who had her home cleaned at their Houston location. When we found out they also had a branch in my area, I decided to give them a shot. I knew the cleaners would be different, but I was hoping for the same great experience she had. They did not disappoint! The deep clean was everything I expected and more. My place looks so fresh and pristine now. Definitely no regrets, and I'm glad their service quality stays consistent!
Absolutely loved the cleaning service! The results were better than what I've experienced with other companies, and everything was done to my satisfaction. It was nice being able to focus on other things and unwind while my home finally got a proper deep cleaning. The entire experience was smooth, and I felt reassured that I'd be happy with the outcome. Definitely worth recommending to anyone looking for dependable cleaners whose reviews match the real experience. Very satisfied customer!
I've booked different cleaning companies here in Boston, but this one remains my go to! Vitoria and her team did an outstanding job cleaning my place. What I really liked was how they kept me informed, from letting me know when she would arrive to sharing the results before she left. I wasn't home while they were cleaning, so getting those updates was really reassuring. It made me feel comfortable knowing everything was taken care of properly. Really grateful for the great service!
Paul Langdon1 reviewiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
I hired a professional cleaning service for my rental property since I'm planning to list it on Airbnb for the first time. Booking was quick and hassle free, and the cleaning crew did an amazing job! They went through every room and made sure even the corners were spotless. Huge thanks to the team! It feels so good knowing the place is clean and ready for guests before I put it up for booking. One less thing to worry about, and I couldn't be happier with the results!
Pippa Abraham1 reviewiTotal number of Google reviews Pippa has written across all businesses on Google Maps, not just this one.
I was a little nervous about arranging a last-minute cleaning, but everything turned out to be much easier than I expected. Their customer support agent was kind, professional, and understanding of my situation. When the cleaner arrived, the work was done carefully and thoroughly, with no hassle on my end. Their happiness guarantee was another big plus for me. They promise to return within 24 hours for a free re-clean if you're not happy with the results, and they'll give you a full refund if you're still dissatisfied. I thought that was a pretty reassuring offer, so I decided to give them a try. I'm happy to say the cleaning turned out so well that I didn't need to use the guarantee at all!
David Smith1 reviewiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
I wish I'd discovered this cleaning service sooner! I've booked with a different company in the past, but I was never completely satisfied because there was always a problem with communication, the quality of the work, or the cost. This experience was a refreshing change. Everything went smoothly, and the deep cleaning was worth every dollar. You can tell the team put effort into doing a proper job. Thanks to everyone in Cleanzen Boston who made it a good experience! Would book again without hesitation.
Katherine EllisonLocal Guide · 1 reviewiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
I kept putting off booking professional cleaners because I assumed the process would be complicated, especially since it was my first time. But wow, everything was easier than I expected! Customer service helped me with my questions, I could choose what I wanted cleaned, and the payment and scheduling went smoothly. The cleaners showed up and did a wonderful job, too. The whole experience was convenient from start to finish, and I didn't have to stress over anything. Definitely a great first experience and one I'd recommend to others!
Isylah Haynes8 reviewsiTotal number of Google reviews Isylah has written across all businesses on Google Maps, not just this one.
