Experts Reviews · Company report
Cleanzen Boston Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%76+18.4Value 14%72+10.2Replies to reviews 7%91+6.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Cleanzen Boston Cleaning Services

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #117Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 4.9★ from 435 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleanzen Boston Cleaning Services is better than 87% of carpet cleaning.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleanzen Boston Cleaning Services is better than 76% of carpet cleaning.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleanzen Boston Cleaning Services is better than —% of carpet cleaning.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleanzen Boston Cleaning Services is better than 72% of carpet cleaning.B
72
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleanzen Boston Cleaning Services is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleanzen Boston Cleaning Services is better than 91% of carpet cleaning.A
91

Reviews for your job

Customers hired Cleanzen Boston Cleaning Services for 5 kinds of job.

Cleanzen Boston Cleaning Services for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$253–$536
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Moving-related cleaning”

Huntera day ago★★★★★

Graziela’s team did a great job

Paid $250–300Reasonable priceMoving-related cleaning
dakota8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Arthuza’s team was great for my move out clean. They were responsive and flexible when I ran into a delay with my movers. The apartment was in perfect move in condition after they were done! Thank you!

Paid $300–350Not sureMoving-related cleaning
Taylah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great quick and efficient service, cleaned my place top to bottom even spot I would have never thought to clean. When I it was spotless I mean it. Thank you so much to Marci and her team for doing such great work. !!!! I will be using them again.

Great priceMoving-related cleaningGeneral housekeepingDeep clean
Erin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great, quick efficient work cleaning for a move-out of our apartment.

Paid $200–250Reasonable priceMoving-related cleaning
Nicole11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Cassia completely blew us away. We hired her to do a move out clean on a rental property that was quite honestly a disaster and it now looks like a brand new home. She is our hero!!

Moving-related cleaning
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I needed a move-in move-out cleaning, and Dara’s team were very nice, very thorough and made sure everything was clean to my standards. They came on time, and the work was very professional. My apartment was spotless after they completed the work. I would use them again!

Paid $150–200Great priceStandard cleaningMoving-related cleaning
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Reinhold and Marci were fantastic !

Great priceMoving-related cleaning
Hiromi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

It was my first time working with Cleanzen—or with any professional cleaners. Graziela's team did a fantastic job deep-cleaning after my daughter moved out of her apartment. Communication with the backend team was seamless, and no detail was overlooked. They were flexible, and the pricing was reasonable. I’m very…

Paid $250–300Reasonable priceMoving-related cleaning
Radhika4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Graziela’s team did a great job cleaning the apartment my kid was moving into. Same day service and it was a pleasure to see them clean all the areas lovingly and meticulously. A blessing to get their help!! Thank you !!

Paid $400–450Reasonable priceMoving-related cleaning
Joseph8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Arthuzas team was awesome. Got everything we asked for done in a move-out cleaning package and the owners said they were excellent too. They showed up on time and got straight to work. Would recommend again!

Interior & exterior window cleaningMoving-related cleaningDeep clean
Ben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Reinaldo & Marci's team did an incredible job, can't recommend them enough!

Reasonable priceMoving-related cleaningGeneral housekeepingDeep clean
A2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Antonia and her team (Dany, Aby, and Jessy) were absolutely amazing! They arrived on time and immediately began the arduous task of transforming this 2 bedroom, one bathroom rental unit to pristine condition! The occupants who moved out left the kitchen and bathroom in rough shape. With a meticulous eye for detail…

Customer photo from A's reviewCustomer photo from A's reviewCustomer photo from A's reviewCustomer photo from A's review
Deep cleanMove-out cleaningMoving-related cleaning+ Responsiveness+ Punctuality+ Quality

Price

$247-5% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 50%Overpriced 9%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning20$146–$277
Deep clean19$271–$442
Moving-related cleaning12$253–$536
General housekeeping10$131–$285
Interior & exterior window cleaning3$259–$555

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