Carpet cleaning service · Chandler, AZ · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%35+2.5Craft & service penalty90−1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#82 of 135 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 40%
5.0★★★★★417 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
26%reviews answered by the owner
$297typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Clearly Clean Carpet for professional service, punctuality, and effective removal of stains from carpets, upholstery, and tile. Reviewers highlight clear communication, reasonable pricing, and satisfaction with results that make surfaces look new. One negative review criticized a lack of follow-up and communication, while another noted that high-traffic grout remained discolored after a costly cleaning service.
Google rating: 5.0 out of 5 from 417 reviews (98% five-star).
Reviews on this page: 417 Google reviews (335 with written comments, 16 with photos).
Owner responses: the business replied to 26% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Clearly Clean CarpetCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Clearly Clean Carpet: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Clearly Clean Carpet: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Clearly Clean Carpet: 90/100 on this factor. Category median: 99.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Clearly Clean Carpet: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Clearly Clean Carpet: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Clearly Clean Carpet: 35/100 on this factor. Category median: 80.D
35
Bar = this company · dark tick = category median.
Star ratings
417 Google reviews we collected
5.0of 5
5 stars41098%
4 stars51%
3 stars00%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 335 written reviews
99%praise
Praise69999%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2641%
Reasonable3657%
Overpriced00%
Not sure12%
$297+15% vs typical carpet cleaning
Middle half of what 55 customers paid ($209–$429) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results19027%
Staff & attitude16423%
Would recommend11817%
Speed & response10315%
Price & value639%
Communication396%
Honesty & trust264%
What customers talk about
We read 335 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and did a great job on my carpet, would not hesitate to recommend”
“Love Clearly Clean- always professional and carpets look amazing!”
“I’ll be using them in the future and highly recommend.”
“Within 24 hours the carpet was dry enough to move furniture back on.”
“Dale and his crew did an amazing job for a very affordable price.”
“From the moment I contacted them, they were incredibly friendly, professional, and communicative, keeping me informed every step of the way.”
“Five stars simply aren’t enough to reflect how great my experience was—I highly recommend Clearly Clean to anyone looking for reliable, professional service!”
People customers mention
Dale44 reviews
Kendrick11 reviews
Sarah4 reviews
Carpets3 reviews
Alex3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Clearly Clean Carpet for 7 kinds of job. Pick one to see what they paid and said.
LLorree11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience all around. The carpets look like new. Fast, efficient, and priced reasonably. I highly recommend.
DDeborah13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very professional and did a great job on my carpet, would not hesitate to recommend
RRLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had 2 rugs, 3 sofas, a chair, ottoman and tile all cleaned by Clearly Clean and couldn’t be happier. 2 white sofas in particular had stains that zero res couldn’t get out and clearly clean got them all out. They’re professional and easy to have in your home. I’ll be using them in the future and highly recommend.…
Paid $500+Great priceUpholstery cleaningArea rug cleaningService not listed
MMikki6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
A completely Professional and friendly experience.
Beautiful results with no returning stains!!
Even with Cream colored carpet and white furniture. Highly recommend this wonderful company!
Paid $500+Reasonable price
SSarah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We needed a sofa cleaned on short notice. Clearly Clean was able to do the job for us at a particular date and time. They were so nice and easy to work with. And my couch looks amazing! This was a small job and, now that I know how easy it was, I’ll be using them again.
KKarlie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Had Kendrick come and clean my carpets in my townhouse to refresh them and get out some pet urine. The carpets look amazing and the smell is completely gone. Super happy with this experience!
Great experience all around. The carpets look like new. Fast, efficient, and priced reasonably. I highly recommend.
Price assessment: Reasonable price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · a month ago
Thank you so much for the fantastic review, Lorree. We are thrilled to hear the carpets look like new and that you found our service fast, efficient, and reasonably priced. Your recommendation means a lot to us.
C
Charity GurtlerLocal Guide · 31 reviewsiTotal number of Google reviews Charity has written across all businesses on Google Maps, not just this one.
They do a really good job. Easy to work with. We’ve had them come for 4-5 years now. They use hot water extraction which is the best way to get a lasting clean.
Response from the owner · a month ago
Thank you for the kind review, Charity. We appreciate your loyalty over the years and are glad our hot water extraction method and easy-to-work-with service have met your expectations. We look forward to serving you again.
D
Deborah Malone13 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Very professional and did a great job on my carpet, would not hesitate to recommend
Price assessment: Reasonable price
Price: $200–250
Services: Carpet steam cleaning
Response from the owner · a month ago
Thank you, Deborah, for the kind words and the recommendation. We are glad our team was professional and did a great job on your carpet. We appreciate you choosing us and look forward to helping you again in the future.
M
Marty Tomljenovi2 reviewsiTotal number of Google reviews Marty has written across all businesses on Google Maps, not just this one.
Love Clearly Clean- always professional and carpets look amazing!
Response from the owner · a month ago
Thank you so much for the kind words, Marty. We're thrilled to hear you're pleased with our professionalism and that your carpets look amazing. We'll share your feedback with the team. We appreciate your continued support.
T
Tom Westlund5 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Tom, thank you so much for recommending us for floor tile cleaning. We’re glad the results met your expectations and appreciate your trust. If you need future cleaning or know someone who does, we’d be happy to help. Thanks again for choosing our services.
C
Charlene Taylor6 reviewsiTotal number of Google reviews Charlene has written across all businesses on Google Maps, not just this one.
Thank you, Charlene! We’re so glad your carpets look new again and that you’re happy with our work. We appreciate your feedback and look forward to serving you again.
R
R HLocal Guide · 16 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
I had 2 rugs, 3 sofas, a chair, ottoman and tile all cleaned by Clearly Clean and couldn’t be happier. 2 white sofas in particular had stains that zero res couldn’t get out and clearly clean got them all out. They’re professional and easy to have in your home. I’ll be using them in the future and highly recommend. They also beat all of their competitors prices.
Price assessment: Great price
Price: $500+
Services: Upholstery cleaning, Area rug cleaning, Service not listed
Response from the owner · 2 months ago
Thank you, R H, for choosing Clearly Clean and for your kind review. We're thrilled we could remove the stains from your white sofas when others couldn't and that our team was professional and easy to have in your home. We appreciate the recommendation and are glad our pricing beat the competition. We look forward to serving you again.
M
Mikki Martin6 reviewsiTotal number of Google reviews Mikki has written across all businesses on Google Maps, not just this one.
A completely Professional and friendly experience.
Beautiful results with no returning stains!!
Even with Cream colored carpet and white furniture. Highly recommend this wonderful company!
Price assessment: Reasonable price
Price: $500+
Response from the owner · 2 months ago
Thank you so much, Mikki — we’re thrilled you had a professional and friendly experience and that your cream carpet and white furniture stayed spotless. It means a lot that you took the time to recommend us. We look forward to helping you again whenever you need us.
B
Brad Long5 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Clearly Clean exceeded all of my expectations! From the moment I contacted them, they were incredibly friendly, professional, and communicative, keeping me informed every step of the way. Their attention to detail and the quality of their work were outstanding, and they truly went above and beyond to make sure everything was done perfectly. It’s rare to find a company that combines exceptional customer service with such high-quality work. Five stars simply aren’t enough to reflect how great my experience was—I highly recommend Clearly Clean to anyone looking for reliable, professional service!
Response from the owner · 2 months ago
Thank you, Brad! We’re thrilled Clearly Clean exceeded your expectations and appreciate you highlighting our communication, attention to detail, and commitment to quality. It was a pleasure serving you, and we look forward to helping you again or assisting anyone you refer.
M
Matt Baker9 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
They are great! Very easy to work with, efficient, and effective! Will definitely be using them again!
Response from the owner · 2 months ago
Thanks so much, Matt! We’re thrilled you found us easy to work with, efficient, and effective. We appreciate your trust and look forward to helping you again soon.
