Experts Reviews · Company report
Closets by Design - Southern California logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%87+12.3Replies to reviews 7%96+6.8Craft & service penalty81−1.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Closets by Design - Southern California

Downey, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 31 closet designers · 4.9★ from 1,757 Google reviews

Report card

Percentile vs other closet designers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Closets by Design - Southern California is better than 88% of closet designers.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Closets by Design - Southern California is better than 85% of closet designers.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Closets by Design - Southern California is better than 81% of closet designers.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Closets by Design - Southern California is better than 87% of closet designers.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Closets by Design - Southern California is better than 100% of closet designers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Closets by Design - Southern California is better than 96% of closet designers.A
96

Reviews for your job

Customers hired Closets by Design - Southern California for 8 kinds of job.

Closets by Design - Southern California for cabinet construction & installation

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Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.36
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 55/100.How Job match is calculatedBuilt only from reviews Google tagged “Cabinet construction & installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 6

All 33 Google reviews tagged “Cabinet construction & installation” · showing 20

Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Sales person took the order on 4/20 scheduled to install on 5/18. On 5/11 received message about to revise contract and was given 2 hours to respond. We did not respond in time and the install schedule was canceled. After reaching to clarify the contract we were put to a new installation of 6/2 (talked to…

Cabinet construction & installation
edwina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Closet design

Cabinet construction & installationDresser construction & installationService not listed+ Punctuality+ Quality+ Professionalism
Craig1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our meeting with Leanna was wonderful. She guided us through the entire process. She is highly qualified and knowledgeable. She is a top notch designer who listens and explains everything thoroughly. Thank you Leanna.

Cabinet construction & installation+ Professionalism
Dyana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When they finished and left, everything clean

Furniture assemblyCabinet construction & installationCustom furniture+ Responsiveness+ Punctuality+ Quality
Miriam15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good quality and friendly design

Cabinet construction & installationShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
JanaeLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Our whole experience with Closets by Design has been horrible and I would not recommend them to anyone. First off the designer/sales person took 5 hours of our Saturday to not only get the design and measurements wrong, but to also not explain that it didn’t come with backing. This was not discovered until…

Cabinet construction & installationCustom furnitureDresser construction & installation− Professionalism− Value
JohnLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great choice! We went with Closets by Design because of our consultation with our designer Tracy Worthington. She is very friendly and professional and took the time needed to design our closet systems and garage cabinets. Victor, our installer, is finishing up today with our garage cabinets and did a great job…

Cabinet construction & installationShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Harry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’m a little surprised and very impressed!

Cabinet construction & installationCustom furnitureDelivery+ Professionalism
Anne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wonderful experience

Cabinet construction & installation+ Responsiveness+ Punctuality+ Quality
JanaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

She was very informative and very friendly and helpful

Cabinet construction & installation+ Responsiveness+ Punctuality+ Professionalism
Barbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Stay away from this company! The quality of products and the careless installation is beyond appalling. You can get a much better product at Home Depot or ikea . Do not waste your money. The construction method is terrible , The product was installed damaged and the installation was a filthy mess. All doors and…

Cabinet construction & installationShelving/rack construction & installation− Quality− Professionalism
ShadiLocal Guide · 124 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

BEWARE!!! This company is a scam! Don't believe me, check out all the other 1 star rating. They will charge you half down deposit before any work even begins, they wont show up for the scheduled install date until you make several calls to them and when they finally show up they will ask you for the full balance of…

Cabinet construction & installationCustom furnitureShelving/rack construction & installation− Responsiveness− Punctuality
Alexandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Stay far away from this business!!! We have used this company twice and both times it was a mistake! The first time was about 5 years ago. Installer did a poor, sloppy job and another installer had to come in and fix his mistakes. The second time was less than a month ago. A woman came in to take our measurements…

Cabinet construction & installationShelving/rack construction & installation− Responsiveness− Punctuality
Jean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Two closet Remakes! Can’t wait!

Cabinet construction & installation+ Professionalism
Olga2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jennifer Fahn was a great listener and designed exactly what I envisioned in my garage. Looking forward seeing it all done. Thanks.

Cabinet construction & installation+ Responsiveness+ Punctuality+ Quality
ajit5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

it was great working with the company we just did 1 project initially and at the end we end-up doing about 8 projects, from master closet to office to closets in each bed room. was really awesome working with them

Cabinet construction & installationCustom furnitureDesk construction & installation+ Responsiveness+ Punctuality+ Quality
Veronica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent Designer Best experience Fast response and very friendly

Cabinet construction & installation+ Responsiveness+ Professionalism+ Value
Lucy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Leanna Utyuzh is an excellent Designer with a keen eye for details; she arrived on time for the consultation and is very professional. I was so impressed with her design and ideas.

Cabinet construction & installationShelving/rack construction & installation+ Professionalism+ Value
LucindaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★

Save your money can purchase this at home depot. Or any hardware store. not worth the money. Should have read the reviews.

Cabinet construction & installation− Quality
YB6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Cabinet construction & installationShelving/rack construction & installation+ Responsiveness

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

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