iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%87+12.3Replies to reviews 7%96+6.8Craft & service penalty81−1.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 31 closet designersiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★1,757 Google reviews · 24 photos
94%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Closets by Design - Southern California at a glance
Google reviewers rate Closets by Design 4.9 out of 5 based on 1757 reviews, with the owner responding to 96 percent of them. Customers frequently praise the design consultants for their punctuality, clear communication, and ability to create functional layouts that fit specific budgets. However, a pattern of low-star reviews highlights significant issues with post-sale support, including missed installation appointments, damaged deliveries, and dissatisfaction with the durability of materials used in the final products.
Google rating: 4.9 out of 5 from 1,757 reviews (94% five-star).
Reviews on this page: 1,757 Google reviews (1,582 with written comments, 80 with photos).
Owner responses: the business replied to 96% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
This companyCloset Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Closets by Design - Southern California: 88/100 on this factor. Category median: 94.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Closets by Design - Southern California: 85/100 on this factor. Category median: 93.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Closets by Design - Southern California: 81/100 on this factor. Category median: 98.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Closets by Design - Southern California: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Closets by Design - Southern California: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Closets by Design - Southern California: 96/100 on this factor. Category median: 84.A
96
Bar = this company · dark tick = category median.
Star ratings
1,757 Google reviews we collected
4.9of 5
5 stars1,66094%
4 stars362%
3 stars91%
2 stars50%
1 star473%
Praise vs complaints
Phrases our text analysis found in 1,582 written reviews
97%praise
Praise2,44597%
Complaints783%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude87835%
Quality & results40916%
Would recommend32413%
Speed & response31613%
Communication29912%
Price & value2359%
Honesty & trust622%
What customers talk about
We read 1,582 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is so organized and very professional and worked with us on the price.”
“I was told no refunds and I was forced to accept this or get nothing, very rude and extremely unprofessional.”
“She had great input And made the whole consultation a thoroughly enjoyable experience.”
“Besides, the material used for the shelves and drawers is poor quality too.”
“I highly recommend Jolene for her thoughtful designs and excellent customer service.”
“If you're considering hiring Closets by Design, save yourself the headache and avoid them at all costs.”
“Ivy showed up on time listened our ideas and wants and within two hours came up with a fabulous design and a great price.”
“The appointment was confirmed and the consultant NEVER showed up/called.”
“She really listened to our needs and because of her 30 years of experience, I think the consultation process was very streamlined: I have never seen…”
“After consulting with my handyman, I will need patchwork AND a paint job which is something that was never communicated throughout the entire design process.”
“This time, Jolene designed an affordable and functional walk-in closet to help eliminate clutter and bring much-needed organization.”
“not worth the money.”
“You can tell she genuinely enjoys helping people create a space they’ll love.”
“…to charge me the full amount and discuss compensation later lol… He lied to me saying he will offered me 5% discount for all the inconvenience, I as…”
People customers mention
Ellis110 reviews
Valdivieso66 reviews
Manzo42 reviews
Jenny31 reviews
Falegan21 reviews
Katherine20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Closets by Design - Southern California for 8 kinds of job. Pick one to see what they paid and said.
Sharon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 22 hours ago★★★★★
David Woodland is wonderful. He really helped us design our closet-talented designer.! He is so organized and very professional and worked with us on the price. A very good experience-thank you David.
karen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
David was amazingly helpful. He had creative approaches to solve our Closet needs and came up with a fabulous design for us. We couldn’t recommend him more.
Lori6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Mike P was extremely knowledgeable and helpful when designing our new wardrobe for our master bedroom. Thank you.
Crystal1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
We worked with David who helped us come up with the perfect design. Can't wait to get our closet installed!!
Rosa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Katherine was exceptional and sweet and she was mindful of cost. She gave good feedback and was understanding of my situation. She was very pleasant to work with.
Gail1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We just moved to La Quinta, Ca. Knowing no one we called Closets by Design to give a lay out for our primary closet and 2 pantry style closets. Ivy showed up on time listened our ideas and wants and within two hours came up with a fabulous design and a great price.
We look forward to the completion of all three…
I was really impressed with Emily
She listened to both me and my daughter.
Response from the owner · 9 minutes ago
Thank you for the kind feedback! We’re glad to hear Emily made such a great impression and took the time to listen to both you and your daughter. We appreciate you choosing Closets By Design - Whittier and hope to see you again soon.
Sharon1 reviewiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
David Woodland is wonderful. He really helped us design our closet-talented designer.! He is so organized and very professional and worked with us on the price. A very good experience-thank you David.
Response from the owner · 9 minutes ago
Thank you for the great review! We’re glad David Woodland could help design your closet and make the process organized, professional, and budget-friendly. We’ll be sure to share your kind words with him. Thanks again for choosing Closets By Design - Whittier!
karen Dauer2 reviewsiTotal number of Google reviews karen has written across all businesses on Google Maps, not just this one.
David was amazingly helpful. He had creative approaches to solve our Closet needs and came up with a fabulous design for us. We couldn’t recommend him more.
Response from the owner · 10 minutes ago
Thank you for the wonderful feedback! We’re glad David was able to help with creative solutions and design a closet setup you love. We’ll be sure to share your kind words with him. Thanks again for recommending Closets By Design - Whittier!
Lori Bohn6 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Mike P was extremely knowledgeable and helpful when designing our new wardrobe for our master bedroom. Thank you.
Response from the owner · 11 minutes ago
Thanks for the great feedback! We’re glad Mike could help design the perfect wardrobe for your master bedroom. We’ll be sure to pass along your kind words. Thank you for choosing Closets By Design - Whittier.
Crystal Cooper1 reviewiTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
We worked with David who helped us come up with the perfect design. Can't wait to get our closet installed!!
Response from the owner · 11 minutes ago
Thanks for the great review! We’re glad David could help you land on the perfect design. We can’t wait for you to see your new closet once it’s installed. Thanks for choosing Closets By Design - Whittier!
Rosa Chang5 reviewsiTotal number of Google reviews Rosa has written across all businesses on Google Maps, not just this one.
Katherine was exceptional and sweet and she was mindful of cost. She gave good feedback and was understanding of my situation. She was very pleasant to work with.
Response from the owner · 2 days ago
Thank you for the great feedback! We’re so glad Katherine provided exceptional, cost-conscious support and made the process easy and pleasant. We’ll be sure to share your kind words with her, and we look forward to helping you again at Closets By Design - Whittier.
Efrem Tucker5 reviewsiTotal number of Google reviews Efrem has written across all businesses on Google Maps, not just this one.
Hi Efrem, thank you for the great review! Great service with a great personality is a combination we love to hear about, and we'll be sure to share your kind words with the team. Thanks again for choosing Closets by Design, and we can't wait for you to enjoy your new space!
Tara Vartanian4 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Very helpful and patient with me with all my questions!
Response from the owner · 3 days ago
Tara, thank you for the five stars! We're so glad our designer took the time to patiently answer every one of your questions. No question is too small when it comes to getting your space just right. We'll be sure to pass your kind words along. Thanks again for choosing Closets by Design!
Antonio DiasLocal Guide · 11 reviewsiTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
Antonio, thank you for the great review! We'll be sure to let Karen Gannon know she made a great impression. We're thrilled you enjoyed working with her, and we can't wait for you to see the finished result. Thanks again for choosing Closets by Design!
Gail Manso1 reviewiTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
We just moved to La Quinta, Ca. Knowing no one we called Closets by Design to give a lay out for our primary closet and 2 pantry style closets. Ivy showed up on time listened our ideas and wants and within two hours came up with a fabulous design and a great price.
We look forward to the completion of all three projects with confidence that they will be as beautiful as they were on the layout that Ivy worked out for us in
Response from the owner · 3 days ago
Gail, welcome to La Quinta, and thank you for trusting us as one of your first calls in your new home! We're so glad Ivy arrived on time, listened to your ideas, and came up with a design you love for your primary closet and both pantries. We'll be sure to pass your kind words along to her. Once all three projects are done, we'd love to see them, so feel free to share a photo here on Google or tag us on social for a chance to be featured. Thanks again for choosing Closets by Design!
