Analyzing 7,476,5457.5M ReviewsFor 21,05821.1K Experts

Experts Reviews · Company report
Closets by Design - Southern California logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%87+12.3Replies to reviews 7%96+6.8Craft & service penalty81−1.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Closets by Design - Southern California

Downey, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 31 closet designers · 4.9★ from 1,757 Google reviews

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Report card

Percentile vs other closet designers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Closets by Design - Southern California is better than 88% of closet designers.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Closets by Design - Southern California is better than 85% of closet designers.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Closets by Design - Southern California is better than 81% of closet designers.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Closets by Design - Southern California is better than 87% of closet designers.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Closets by Design - Southern California is better than 100% of closet designers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Closets by Design - Southern California is better than 96% of closet designers.A
96

Reviews for your job

Customers hired Closets by Design - Southern California for 8 kinds of job.

Closets by Design - Southern California for custom furniture

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 44/100.How Job match is calculatedBuilt only from reviews Google tagged “Custom furniture”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4

All 11 Google reviews tagged “Custom furniture”

MicheleLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sunny has been great to work with and we are looking forward to more projects with him in June! Thorough, detail oriented and very nice!

Custom furnitureShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Julie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sunny was very friendly and easy to work with made me feel very comfortable

Custom furniture+ Responsiveness+ Punctuality+ Professionalism
Dyana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When they finished and left, everything clean

Furniture assemblyCabinet construction & installationCustom furniture+ Responsiveness+ Punctuality+ Quality
JanaeLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Our whole experience with Closets by Design has been horrible and I would not recommend them to anyone. First off the designer/sales person took 5 hours of our Saturday to not only get the design and measurements wrong, but to also not explain that it didn’t come with backing. This was not discovered until…

Cabinet construction & installationCustom furnitureDresser construction & installation− Professionalism− Value
Harry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’m a little surprised and very impressed!

Cabinet construction & installationCustom furnitureDelivery+ Professionalism
Marilyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am beyond happy. The installation was done so quickly and looks so good. But what I LOVED the most was that the installers made me feel so comfortable answering my questions and making sure I was 100% happy before they left. Thank you Donaldo, Leanna, and Closet’s by Design.

Custom furnitureDresser construction & installationFurniture design
KathyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Not that they care. I am just writing this so others can benefit. They have no care and no interest in customer happiness whatsoever. You are stuck with them based on a contract and they don't do anything to deliver the right thing.

Custom furniture− Responsiveness− Professionalism
ShadiLocal Guide · 124 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

BEWARE!!! This company is a scam! Don't believe me, check out all the other 1 star rating. They will charge you half down deposit before any work even begins, they wont show up for the scheduled install date until you make several calls to them and when they finally show up they will ask you for the full balance of…

Cabinet construction & installationCustom furnitureShelving/rack construction & installation− Responsiveness− Punctuality
ajit5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

it was great working with the company we just did 1 project initially and at the end we end-up doing about 8 projects, from master closet to office to closets in each bed room. was really awesome working with them

Cabinet construction & installationCustom furnitureDesk construction & installation+ Responsiveness+ Punctuality+ Quality
Joey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Furniture assemblyCabinet construction & installationCustom furniture+ Responsiveness+ Punctuality+ Quality
Rony7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Cabinet construction & installationCustom furnitureShelving/rack construction & installation+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Shelving/rack construction & installation38—
Cabinet construction & installation33—
Cabinet design16—
Installation14—
Closet design12—
Custom furniture11—
Dresser construction & installation8—
Custom closet design & installation6—

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