Experts Reviews · Company report
Closets by Design - Southern California logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%87+12.3Replies to reviews 7%96+6.8Craft & service penalty81−1.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Closets by Design - Southern California

Downey, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 31 closet designers · 4.9★ from 1,757 Google reviews

Report card

Percentile vs other closet designers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Closets by Design - Southern California is better than 88% of closet designers.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Closets by Design - Southern California is better than 85% of closet designers.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Closets by Design - Southern California is better than 81% of closet designers.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Closets by Design - Southern California is better than 87% of closet designers.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Closets by Design - Southern California is better than 100% of closet designers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Closets by Design - Southern California is better than 96% of closet designers.A
96

Reviews for your job

Customers hired Closets by Design - Southern California for 8 kinds of job.

Closets by Design - Southern California for shelving/rack construction & installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.45
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 60/100.How Job match is calculatedBuilt only from reviews Google tagged “Shelving/rack construction & installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 5

All 38 Google reviews tagged “Shelving/rack construction & installation”

Hilda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★

Surprisingly the closet is of very low quality. Three months after installation one of the drawers fell apart. I had literally to call ten times to have someone here to fix it. The installer himself stated that the rails Closets by Design used are cheap and low quality. I asked why and he said I should have chosen a…

Shelving/rack construction & installation− Responsiveness− Quality
Douglas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful closets, top quality and huge variety of designs, styles and colors! We had 2 custom closets installed by Horacio Jr. who did a spectacular job, made suggestions and did extras. Top notch.

Closet designCloset woodworkingCustom closet design & installation+ Quality+ Professionalism+ Value
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rosie Resendiz was a pleasure to work with... Professional, diligent and accommodating.

Shelving/rack construction & installation+ Responsiveness+ Punctuality+ Professionalism
C.Local Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We got good designs drawn up, and the installation went smooth and quick!

Shelving/rack construction & installation+ Responsiveness+ Quality+ Professionalism
MicheleLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sunny has been great to work with and we are looking forward to more projects with him in June! Thorough, detail oriented and very nice!

Custom furnitureShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Our design consultant was helpful, courteous and prompt. The materials were fairly basic and costs were a bit more than we would expect for the quality, although quality is good. The materials used look very similar to those easily found at any home store and if you are even remotely handy, you could install…

Dresser construction & installationShelving/rack construction & installation
Dyana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When they finished and left, everything clean

Furniture assemblyCabinet construction & installationCustom furniture+ Responsiveness+ Punctuality+ Quality
Sylvia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My consultant was not pushy

Shelving/rack construction & installation+ Professionalism
Miriam15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good quality and friendly design

Cabinet construction & installationShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
JanaeLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Our whole experience with Closets by Design has been horrible and I would not recommend them to anyone. First off the designer/sales person took 5 hours of our Saturday to not only get the design and measurements wrong, but to also not explain that it didn’t come with backing. This was not discovered until…

Cabinet construction & installationCustom furnitureDresser construction & installation− Professionalism− Value
JohnLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great choice! We went with Closets by Design because of our consultation with our designer Tracy Worthington. She is very friendly and professional and took the time needed to design our closet systems and garage cabinets. Victor, our installer, is finishing up today with our garage cabinets and did a great job…

Cabinet construction & installationShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Harry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’m a little surprised and very impressed!

Cabinet construction & installationCustom furnitureDelivery+ Professionalism
Alice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The whole experience with Closets by Design has been exceptional. Working with Leanna was great!! She is so good at the Design and working with my client and I. The pricing was very fair for the quality and we were happy we were able to take advantage of the specials going on. Armando our installer was also…

Shelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Barbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Stay away from this company! The quality of products and the careless installation is beyond appalling. You can get a much better product at Home Depot or ikea . Do not waste your money. The construction method is terrible , The product was installed damaged and the installation was a filthy mess. All doors and…

Cabinet construction & installationShelving/rack construction & installation− Quality− Professionalism
ShadiLocal Guide · 124 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

BEWARE!!! This company is a scam! Don't believe me, check out all the other 1 star rating. They will charge you half down deposit before any work even begins, they wont show up for the scheduled install date until you make several calls to them and when they finally show up they will ask you for the full balance of…

Cabinet construction & installationCustom furnitureShelving/rack construction & installation− Responsiveness− Punctuality
Alexandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Stay far away from this business!!! We have used this company twice and both times it was a mistake! The first time was about 5 years ago. Installer did a poor, sloppy job and another installer had to come in and fix his mistakes. The second time was less than a month ago. A woman came in to take our measurements…

Cabinet construction & installationShelving/rack construction & installation− Responsiveness− Punctuality
ajit5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

it was great working with the company we just did 1 project initially and at the end we end-up doing about 8 projects, from master closet to office to closets in each bed room. was really awesome working with them

Cabinet construction & installationCustom furnitureDesk construction & installation+ Responsiveness+ Punctuality+ Quality
Lucy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Leanna Utyuzh is an excellent Designer with a keen eye for details; she arrived on time for the consultation and is very professional. I was so impressed with her design and ideas.

Cabinet construction & installationShelving/rack construction & installation+ Professionalism+ Value
Joe7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional! Very detailed!

Shelving/rack construction & installation
YB6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Cabinet construction & installationShelving/rack construction & installation+ Responsiveness
Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Closet designCustom closet design & installationShelving/rack construction & installation+ Quality+ Professionalism+ Value
Aleksandar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Shelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Jeanine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Cabinet construction & installationShelving/rack construction & installation
Kerry9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Shelving/rack construction & installation+ Professionalism+ Value
Natasha3 years ago★★★★★

Rating only, no written review.

Shelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Cabinet construction & installationShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Kresha10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Dresser construction & installationShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Debi15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Cabinet construction & installationFurniture designShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Marlene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shelving/rack construction & installation+ Responsiveness+ Quality+ Professionalism
Shanita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Shelving/rack construction & installationService not listed+ Responsiveness+ Punctuality+ Quality
Leslie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Shelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Fernando5 years ago★★★★★

Rating only, no written review.

Cabinet construction & installationShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Sandra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Shelving/rack construction & installation+ Responsiveness+ Professionalism
Rhoda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Cabinet construction & installationShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
eileen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Cabinet construction & installationShelving/rack construction & installation+ Punctuality+ Quality+ Professionalism
Guy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Cabinet construction & installationShelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Nathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Shelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Rony7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Cabinet construction & installationCustom furnitureShelving/rack construction & installation+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

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