Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Coachlight Chimney & Fireplace LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%83+12.6Craft & service penalty98−0.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Coachlight Chimney & Fireplace LLC

Detroit, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 16 chimney sweep services · 5.0★ from 93 Google reviews

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Report card

Percentile vs other chimney sweep services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Coachlight Chimney & Fireplace LLC is better than 99% of chimney sweep services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Coachlight Chimney & Fireplace LLC is better than 96% of chimney sweep services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Coachlight Chimney & Fireplace LLC is better than 98% of chimney sweep services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Coachlight Chimney & Fireplace LLC is better than 83% of chimney sweep services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Coachlight Chimney & Fireplace LLC is better than 100% of chimney sweep services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Coachlight Chimney & Fireplace LLC is better than —% of chimney sweep services.–
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Reviews for your job

Customers hired Coachlight Chimney & Fireplace LLC for 3 kinds of job.

Coachlight Chimney & Fireplace LLC for chimney inspections

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Chimney inspections”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 6

All 4 Google reviews tagged “Chimney inspections”

KathleenLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

John was on time and very professional. He answered all of our questions and gave us good information on keeping our fireplace safe. He also did a wonderful job of protecting our floors from soot and dust. The chimney looks much cleaner now. He was very kind to go and look at a neighbors chimney to address some of…

Chimney cleaningChimney inspectionsSmoke chamber cleaning+ Responsiveness+ Punctuality+ Professionalism
Spencer13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Easy to work with. Will definitely use them for our yearly cleanings now!

Chimney flue cleaningChimney inspectionsChimney repair & restoration+ Responsiveness+ Punctuality+ Quality
Sarah10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

John swept our chimney and was very professional, dependable, and clean. We love the result and look forward to working with Coachlight in the future!

Chimney cleaningChimney inspections+ Responsiveness+ Punctuality+ Quality
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coachlight was great to work with. With an old home and a usable fireplace, you want to ensure that it is safe and working properly. John is knowledgable and took time to educate us on what is going on with our chimney and how to keep the shaft working well through the year. He did a great job cleaning the chimney and the area around as well!

Chimney flue cleaningChimney inspectionsFire prevention

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Chimney cleaning5—
Chimney inspections4—
Chimney flue cleaning2—

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