iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%83+12.6Craft & service penalty98−0.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 16 chimney sweep servicesiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★93 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that Coachlight Chimney & Fireplace LLC provides thorough chimney inspections, sweeps, and cap repairs with clear communication and honest assessments. Reviewers highlight the company's punctuality, responsive scheduling, and fair pricing, noting that technicians explain findings without pushing unnecessary repairs. With a 5/5 rating from 93 reviews and a high owner response rate, there are no low-star excerpts indicating common criticisms.
Google rating: 5.0 out of 5 from 93 reviews (100% five-star).
Reviews on this page: 93 Google reviews (90 with written comments, 5 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 6, 2026.
Service: Chimney Sweep Service serving Detroit, Michigan.
Data from Google, last updated October 25, 2026.
Score profile vs other chimney sweep services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companyChimney Sweep Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Coachlight Chimney & Fireplace LLC: 99/100 on this factor. Category median: 85.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Coachlight Chimney & Fireplace LLC: 96/100 on this factor. Category median: 80.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Coachlight Chimney & Fireplace LLC: 98/100 on this factor. Category median: 94.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Coachlight Chimney & Fireplace LLC: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Coachlight Chimney & Fireplace LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 42.–
–
Bar = this company · dark tick = category median.
Star ratings
93 Google reviews we collected
5.0of 5
5 stars93100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
99%praise
Praise25399%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6124%
Would recommend4718%
Quality & results4216%
Speed & response3514%
Communication3313%
Honesty & trust229%
Price & value156%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Before finding the problem, he was informative, friendly, and took the time to explain everything to me without ever trying to sell me services I didn’t need.”
“We greatly appreciate the services and he and Melissa provide and would highly recommend them to anyone in the Oakland County area!”
“He was very thorough and explained everything along the way.”
“He was on time and explained everything, as well as took before and after pictures.”
“He took his time to explain how the entire system works and gave me great advice on best practices for operating and maintaining it safely.”
“John handled the service and proved to be as honest as they come.”
“Then, I met John who inspected the chimney, presented me with the most reasonable price and solution compared to any of the other companies by far.”
People customers mention
John33 reviews
Melissa21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Coachlight Chimney & Fireplace LLC for 3 kinds of job. Pick one to see what they paid and said.
StevenLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My family recently purchased a home in Oakland County and with it came several fire places and a lack of history or knowledge of their condition. John from Coachlight came out and did a full inspection of the fireplaces we were hoping to utilize. He was very thorough and explained everything along the way. We…
Linda13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
John did a wonderful job fixing the top of our chimney with a stainless steel cover. He was on time and explained everything, as well as took before and after pictures.
Matthew6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
From my initial phone call to schedule the appointment all the way through the inspection and sweep, my experience with Coachlight Chimney & Fireplace LLC was exceptional.
John handled the service and proved to be as honest as they come. Before jumping into any work, he thoroughly inspected my chimneys to make sure…
Pamela8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I don’t have a chimney so my review of Coachlight is based on the character of the owner, John. Today, I went straight into a snow bank on the corner of Gunn and Orion. Triple A was going to be 3 hours and I was prepared to wait since everyone was passing me without stopping. Then, John stopped and offered help. He…
Matthew9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Used Coachlight for a chimney and fireplace inspection on a recent home purchase. John was very knowledgeable and honest in helping me understand safety and correct maintenance. Will be using this company for all our future needs!
SurajLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Booking with Melissa was easy and smooth with great communication. John was right on-time, super friendly, thorough, and polite. I will definitely be recommending them to friends/family!
My family recently purchased a home in Oakland County and with it came several fire places and a lack of history or knowledge of their condition. John from Coachlight came out and did a full inspection of the fireplaces we were hoping to utilize. He was very thorough and explained everything along the way. We greatly appreciate the services and he and Melissa provide and would highly recommend them to anyone in the Oakland County area!
Linda Verbison13 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
John did a wonderful job fixing the top of our chimney with a stainless steel cover. He was on time and explained everything, as well as took before and after pictures.
Matthew Gilbert-Eyres6 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
From my initial phone call to schedule the appointment all the way through the inspection and sweep, my experience with Coachlight Chimney & Fireplace LLC was exceptional.
John handled the service and proved to be as honest as they come. Before jumping into any work, he thoroughly inspected my chimneys to make sure they actually needed to be cleaned, saving me money right off the bat. He took his time to explain how the entire system works and gave me great advice on best practices for operating and maintaining it safely.
It is rare to find a business that prioritizes integrity and customer education over making a quick buck. I genuinely wish all businesses were run like this.
Somer Allen9 reviewsiTotal number of Google reviews Somer has written across all businesses on Google Maps, not just this one.
John and Melissa were awesome to work with! I called to schedule a chimney sweep, and they were able to come out the very next day. They were even willing to work with me after I let them know there had recently been a wasp nest in the chimney that had been sprayed!
We ultimately weren’t able to have the chimney swept because John discovered some bigger issues, but I’m incredibly grateful he did. Before finding the problem, he was informative, friendly, and took the time to explain everything to me without ever trying to sell me services I didn’t need. I knew very little about chimneys or what to expect, and I felt completely comfortable having Coachlight help us through it.
Most importantly, John identified a major issue that could have potentially resulted in a structure fire. So even though we didn’t get the sweep we originally called for, I’m VERY glad we had them come out! We’ll absolutely be using Coachlight when needed once the necessary repairs are taken care of. Highly recommend!
E L9 reviewsiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ Exceptional !
After a poor experience with a previous company—whose poorly installed cover blew off on a windy day, landed next to my patio table, and cracked a patio stone—my standards for a replacement were incredibly high.
I researched industry best practices and interviewed several chimney cover companies before finding John and Melissa.
Coachlight Chimney did an exceptional job replacing our custom-built chimney cover. They immediately stood out from the competition. John is certified with the Chimney Safety Institute of America (CSIA). His thorough breakdown of how the cover would be custom-built and personally installed gave me complete peace of mind.
The entire experience was outstanding from start to finish. Melissa provided excellent communication and smooth coordination from the office, while John’s expertise gave me confidence that the final product was high-quality, long-lasting, and securely attached.
Warren PaulLocal Guide · 52 reviewsiTotal number of Google reviews Warren has written across all businesses on Google Maps, not just this one.
If you’re looking for top-tier service, look no further than Coachlight Chimney & Fireplace. From start to finish, the experience was outstanding. Melissa and John were incredibly responsive and quick to reply to both emails and texts, and always clear and helpful in their communication.
The entire process was seamless. John arrived when he said he would, which is rare these days, and immediately demonstrated a high level of professionalism and expertise. He took the time to explain everything, offered honest, knowledgeable advice, and provided a quote that came in well below what I was expecting to pay—without sacrificing quality.
From communication and transparency to workmanship and overall professionalism, they exceeded expectations across the board. The quality of the work speaks for itself.
They’ve absolutely earned a 5-star review. Do not hesitate to contact Coachlight Chimney & Fireplace for your needs
Pamela Fine8 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
I don’t have a chimney so my review of Coachlight is based on the character of the owner, John. Today, I went straight into a snow bank on the corner of Gunn and Orion. Triple A was going to be 3 hours and I was prepared to wait since everyone was passing me without stopping. Then, John stopped and offered help. He worked on pushing out my car, then grabbed a shovel, then continued to work on pushing it out (with no gloves on in the freezing weather) until my car was pushed out of the bank. If you are considering who to hire, I can tell you that John is an incredible person.
Response from the owner · 8 months ago
Thank you so much for taking the time to share this. We’re incredibly grateful for your kind words about John. Helping people is simply who he is, and it means a lot to hear that his actions made a stressful situation a little easier. We’re glad you’re safe, and we truly appreciate your trust and recommendation. Stay warm out there!
Matthew Hart9 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Used Coachlight for a chimney and fireplace inspection on a recent home purchase. John was very knowledgeable and honest in helping me understand safety and correct maintenance. Will be using this company for all our future needs!
Response from the owner · 8 months ago
Thank you so much for taking the time to leave this review! We’re thrilled to hear that John was able to provide a thorough, honest inspection and help you feel confident about your chimney and fireplace—especially during such an important time as a new home purchase. Safety and education are always top priorities for us. We truly appreciate your trust in Coachlight and look forward to working with you for all your future needs
Suraj BhamraLocal Guide · 23 reviewsiTotal number of Google reviews Suraj has written across all businesses on Google Maps, not just this one.
Booking with Melissa was easy and smooth with great communication. John was right on-time, super friendly, thorough, and polite. I will definitely be recommending them to friends/family!
Response from the owner · 10 months ago
Thank you so much for your kind words! We’re glad to hear that booking with Melissa was smooth and that John provided friendly, thorough service. We truly appreciate your recommendation and look forward to helping you, your friends, and your family in the future!
