Carpet cleaning service · Austin, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 51 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★1,670 Google reviews · 23 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$283typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professional demeanor, and thoroughness of technicians when cleaning carpets, rugs, furniture, and hard floors. Positive feedback highlights clear communication regarding arrival times and pricing, as well as effective stain removal and quick drying times. However, some reviewers report dissatisfaction with the effectiveness of tile and grout cleaning, citing issues where surfaces reverted to their original state after drying or where grout was damaged. Other criticisms include concerns about unexpected charges and ventilation safety during the service.
Google rating: 5.0 out of 5 from 1,670 reviews (99% five-star).
Reviews on this page: 1,670 Google reviews (1,483 with written comments, 194 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: Steam Cleaning Service serving Austin, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Coconut Cleaning Co.Steam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Coconut Cleaning Co.: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Coconut Cleaning Co.: 99/100 on this factor. Category median: 95.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Coconut Cleaning Co.: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Coconut Cleaning Co.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Coconut Cleaning Co.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Coconut Cleaning Co.: 99/100 on this factor. Category median: 86.A
99
Bar = this company · dark tick = category median.
Star ratings
1,670 Google reviews we collected
5.0of 5
5 stars1,65399%
4 stars80%
3 stars50%
2 stars20%
1 star20%
Praise vs complaints
Phrases our text analysis found in 1,483 written reviews
99%praise
Praise3,22799%
Complaints231%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price19241%
Reasonable26757%
Overpriced31%
Not sure51%
$283-4% vs typical steam cleaning services
Middle half of what 399 customers paid ($196–$397) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results86227%
Staff & attitude82926%
Speed & response57218%
Would recommend47515%
Communication31410%
Price & value1495%
Honesty & trust492%
What customers talk about
We read 1,483 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Stephen was so thorough, kind and helpful through the whole process.”
“Edited to say, after posting this review, I was contacted and blamed for their poor service.”
“They worked in the timely manner and were very professional.”
“Graham’s team was quick and efficient and my couches look great!”
“I highly recommend Coconut Cleaning and will use them again in the future!”
“I wouldn't recommend.”
“He took the time to answer all of my questions and was patient, knowledgeable, and easy to communicate with.”
“Price is reasonable and on par with what I’ve been quoted by other companies.”
“they had a special going on the pricing was good so I called them.”
“I also had the grout cleaned and can honestly say I am 110% satisfied.”
People customers mention
Brandon85 reviews
Trevor75 reviews
Jake40 reviews
Phil36 reviews
Andrew29 reviews
Cleaners28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Coconut Cleaning Co. for 7 kinds of job. Pick one to see what they paid and said.
Michael4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I had a great experience with Trevor at Coconut Cleaning! He was kind, courteous, and professional throughout the entire process. He took the time to answer all of my questions and was patient, knowledgeable, and easy to communicate with. I really appreciated his friendly attitude and excellent customer service.…
Paid $500+Reasonable priceService not listed
Annabel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★
Could someone please check on my charges? I have never paid that much to have my rugs cleaned. It was for 4 rugs and my couch. They were here for about 90 minutes.
Paid $500+OverpricedUpholstery cleaning
SamLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Coconut cleaning clean our laminate floor and vinyl floor. Did a fantastic job and cleaning.
Paid $400–450Great priceGeneral carpet cleaning
ClaireLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Steve did an excellent job! We are very happy with our cleaning. We use coconut for carpets, rugs, and furniture. They get our white furniture looking fresh again!
Max10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Very polite and professional. They cleaned my carpet thoroughly. I’m very happy with the work! My carpet was very dirty and I haven’t had it cleaned in about 10 years and he managed to clean it nicely. See the pics
Kate1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Stephen was prompt, friendly, and quick! He cleaned the carpet in 4 rooms, cleaned the tile and grout in our primary bathroom, and addressed a few stains on a sofa in what felt like no time at all. Will definitely use him and coconut again for future needs!
Paid $150–200Great priceGeneral carpet cleaningService not listed
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Mechani CaffeinatedLocal Guide · 22 reviewsiTotal number of Google reviews Mechani has written across all businesses on Google Maps, not just this one.
Elias did an amazing job. He was on time and very professional.
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response from the owner · a day ago
Elias will be so happy to hear this—thank you for the 5-star review! We really appreciate you noticing his punctuality and professionalism, and we’re glad you had a great experience with Coconut Cleaning Co.
Jessica NenadovLocal Guide · 12 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Such an incredible experience. Stephen was so thorough, kind and helpful through the whole process. So glad we chose them. Everything looks great.
Response from the owner · 2 days ago
Thank you so much, Jessica! We’re really happy to hear Stephen was thorough, kind, and helpful throughout the whole process, and that everything is looking great. We truly appreciate you choosing Coconut Cleaning Co.
Cari Hutson2 reviewsiTotal number of Google reviews Cari has written across all businesses on Google Maps, not just this one.
Brandon was great. Our couch has been brought back to life and smells sooo good. They worked in the timely manner and were very professional. Pricing was fair as well!
Response from the owner · a day ago
Mason, thank you for the awesome review! I’m glad Brandon was able to bring your couch back to life, leave it smelling great, and get everything done on time with professional service. We really appreciate you mentioning the fair pricing, too.
Jason Duggan8 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Thanks so much, Lindsey! I’m glad Graham was able to be thorough and efficient and get everything taken care of for you. We really appreciate you choosing Coconut Cleaning Co.!
Leena AmirahLocal Guide · 23 reviewsiTotal number of Google reviews Leena has written across all businesses on Google Maps, not just this one.
Leena, thank you so much! We’re really glad Stephen made such a great impression and took good care of you. We appreciate you choosing Coconut Cleaning Co.
Michael Watson4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I had a great experience with Trevor at Coconut Cleaning! He was kind, courteous, and professional throughout the entire process. He took the time to answer all of my questions and was patient, knowledgeable, and easy to communicate with. I really appreciated his friendly attitude and excellent customer service. Thank you, Trevor, for making the experience such a positive one!
Price assessment: Reasonable price
Price: $500+
Services: Service not listed
Response from the owner · 3 days ago
Michael, thank you for the 5-star review! I’m so glad Trevor’s kindness, professionalism, and patience came through, and that he took the time to answer all your questions and communicate clearly. We really appreciate you choosing Coconut Cleaning Co. and sharing your experience.
Philippe JenkinLocal Guide · 31 reviewsiTotal number of Google reviews Philippe has written across all businesses on Google Maps, not just this one.
Coconut cleaning was awesome! Check out the before and after
Response from the owner · 3 days ago
Thanks so much, Philippe! I’m really glad you thought Coconut Cleaning Co. did an awesome job, and those before-and-after results are exactly what we aim for with every carpet clean. We appreciate you taking the time to share!
Annabel Mize1 reviewiTotal number of Google reviews Annabel has written across all businesses on Google Maps, not just this one.
Could someone please check on my charges? I have never paid that much to have my rugs cleaned. It was for 4 rugs and my couch. They were here for about 90 minutes.
