How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORECoconut Cleaning Co.
Austin, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 5.0★ from 1,670 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Reviews for your job
Customers hired Coconut Cleaning Co. for 7 kinds of job.
Coconut Cleaning Co. for carpet steam cleaning
Clear ✕All 358 Google reviews tagged “Carpet steam cleaning” · showing 80
Elias did an amazing job. He was on time and very professional.
Stephen is the best!!
Very polite and professional. They cleaned my carpet thoroughly. I’m very happy with the work! My carpet was very dirty and I haven’t had it cleaned in about 10 years and he managed to clean it nicely. See the pics
Good communication, prompt, and got the job done well.
Elijah did great work on our rug and couch! Communicative before arrival and the service felt thorough. Got all our stains out!
Graham kept me informed about arrival time, and actually arrived ON TIME. He explained the services completely and finished when he said he would. He did a great job and I'm very happy with the results. A Few Moments Later...... This is the best our carpet has looked in years. And, it feels completely dry in less…
Elijah is prompt, polite and professional! He not only explained the process perfectly but he did an amazing job cleaning my carpet! Highly recommend Elijah and Coconut Cleaning!
Decided to try this company on the recommendation of a neighbor and I was pleasantly surprised. Stephen showed up right on time, was very professional and did a great job! He got some stubborn stains off my stairs that a previous company was unable to remove. I was really happy! I’m glad I decided to try these guys. I will stick with them!
Old pet stains were on carpets before we moved in. Now they're gone. Took less than 90 minutes to treat 3 rooms. Very professional.
Stephen did a phenomenal job. Our 8 year old carpet looks brand new!
Stephen was amazing. He came in when another person called out due to a family emergency and reassured us it would still be great service. We did a whole walk-through of the house and left while he did his work in two hours for 2000 sq ft of carpet and tile that’s been abused by two dogs for a long time. The house…
Stephen was great! Explained the services well and left our couches and carpet cleaner and fresher than I could have expected.
Really solid job getting some stains out and cleaning area rug and theatre room. Showed up on time, took care of business. I appreciate that!
Stephen and Nate are really respectful and nice guys. Stephen walked me through the entire process so that I completely understood what was included and answered all the questions I had so that I was able to leave them to do their job with confidence. I came back later on after the job was completed and my house…
Stephen did an amazing job with my parents home. They cleaned my parents bedroom and living room and left it spotless! I have family members asking for their information so they can use the service as well! Highly recommend!
Steven and Keaton did a phenomenal job at our church today! They were very helpful and professional! Would definitely recommend!
Arrived on time explained the what they would be doing to the rugs and carpet. When they finished I inspected the work. My carpets looked great and smelled clean
Jake did a great job and was very Communicative throughout. Thank you!!!!
Graham did a fabulous job and was very nice, quick, and professional!
Coconut Cleaning is phenomenal. I never have to worry whether the job will get done right. They are thorough, quick, and customer oriented. I can’t say enough good things about this company. I have my carpets cleaned every 3 months as I have a dog and the subscription service makes so much sense. I have been using…
Elias from Coconut Cleaning did an outstanding job - air duct and carpet cleaning
Carpets are very clean! Service was done quickly and even my thick carpet dried fast. Was very prompt.
Very very helpful and understanding of what we needed our rental to look and smell like at the end. Great work!
Stephen was awesome and did a fantastic job!
Incredible service and care from start to finish. The carpets were left immaculate, and the whole home feels genuinely refreshed. Jake is a true professional, thorough, punctual, communicative, and easy to work with. Thank you!
Coconut Cleaning Co has once again done an incredible job in cleaning our carpets. Elias and Elijah were very professional, courteous and focused on the job. I would HIGHLY recommend them again!
I am SO happy with this service. I let my dogs on the couch so it was covered in hair/dirt/etc and started to smell. Brandon was extremely detail oriented - he vacuumed the sectional, steam cleaned every inch of the couch, ALL of the pillows (the last company I used said they “couldn’t do the pillows”), and added a…
Stephen was great! Very helpful, did a great job and shared some tips and tricks.
Stephen was great and our carpet looked fluffy and clean! Looked great for listing photos!
Stephen was great and fast!
Great service. Really efficient and good discounts. Elias was helpful and kind.
Elias and Nate did an excellent job of cleaning my office chair - cleaning carpet - and cleaning the dryer vent. Will have them again when it’s time.
Stephen is the best technician I have had. Coconut cleaners is great and I will continue to use them long term.
Very happy with the carpet cleaning results
We recently tried Coconut Cleaning Co. for the first time and we were pleased with the results! Stephen was very knowledgable, polite, and professional. He worked quickly and efficiently and it wasn't a small job. We will be booking again in the future!
Very Professional, on time, good job!
Jake is great. Always friendly, approachable and thorough. Coconut is my go-to when it’s time to clean my tile, carpet and/or furniture. They always do an amazing job.
Amazing job super friendly and very transparent and communicative. Thank you!!!
They did a great job, and were kind and efficient.
Highly recommend Elias with Coconut Cleaning. He did a fantastic job cleaning our ducts, carpets, upholstery, and dryer vents. He was thorough, efficient, and got everything done quickly without cutting corners. I especially appreciated that he broke down all the costs before doing any work, so there were no…
Brandon was on time, very thorough, professional and friendly. He gave us good directions to let everything dry and then put back in place. Got out multiple small and medium stains off my Pottery Barn off whit couch! He also did our stairs, and 4 bedrooms carpet. They all look so good! I’d highly recommend Coconut…
Graham was a great communicator and was efficient at his job. Our carpets look great and I’m very happy with this service, I would highly recommend!
We had carpets with a bunch of pet stains. Coconut cleaning did a pretty thorough cleaning job and our carpets look and smell great now!
Everything they say they will do they did it. 1.I was notified the day before of a window of time, As promised. 2. I was notified 30 minutes before arrival time, as promised. 3. Trevor arrived within that 30 minute window, as promised. 4. Trevor Got to work promptly, completed his job, and left my carpet carpets…
Reasonable for what Stephen completed. Friendly, professional, and knowledgeable! Carpet looks great now!
Stephen was incredibly professional, thorough and answered any questions I had with patience. We needed both rugs and upholstery cleaned and everything came out beautifully. I will definitely call Coconut again.
Did a very good job. Friendly and knowledgeable.
Stephen and Keaton did a great job on the carpets! Stephen was also very nice to talk with and informative about the whole process that goes into cleaning the carpets, any types of damage that could be found in carpets, as well as the drying process via air conditioning. All in all, very efficient work and I'm quite happy with the results!
Stephen and team did a fantastic job!!! They were in and out quickly and did a thorough job.
Great service 👏 👍 👌🏻
Stephen was professional and did a great job.
Jake was amazing! Our carpet looks amazing!!
Stephen with Coconut Cleaning just finished cleaning our 25-year-old wall to wall carpets and an important area rug. In the 45 years we have lived in this house, the carets have never been cleaned nearly as well. Stephen was knowledgeable, cordial and extremely competent. The 40 year-old area rug looked brand new.…
Highly recommend. Used them like 4 times in the past 2 years
very professional and did a great job.
Graham was professional, on time, and the rooms looked great.
Great customer service, knowledgeable and experienced
Thank you so much Stephen for your hard work and professionalism!! You have exceeded our expectations and we will definitely use coconut cleaning again.
Had a move out clean of our carpets done today and they did a great job...great communication, friendly, and easy to work with. Would use them again.
Stephen and Nate came in and did an amazing job. This is my first time using a carpet cleaning service and now I don’t know why I didn’t do this before. My carpets look brand new.
Graham did a great job on our carpets, the home desperately needed a deep clean, and every room looks 10x better!
Great experience with the technician Brandon as well as staff over the phone!
Jake was great! Informative helpful cheerful Good experience. Worked hard and was attentive to my request
Steven & Nate from Coconut Cleaning did an awesome job in our home. They were polite, knowledgeable and thorough. I’d highly recommend them to anyone needing cleaning services!
Brandon did such a great job! The team was very polite and thorough with the cleaning. Everything looks brands new! Definitely will be having them come out again soon!
Stephen cleaned my floors and chairs and did an outstanding job!! Everything looks much brighter especially in the kitchen. Attention to detail!!!! I couldn’t be happier!!
Coconut Cleaning is the best! I have been using them for years, highly recommend.
Graham was awesome , professional , timely very proactive in communication . In terms of the job , it was phenomenal, got out stains that I did not think was possible.
I highly recommend Stephen. He is very professional and efficient. Carpets came out looking amazing considering the age and wear. Thank you Stephen!!
Elias was very thorough and pleasant. He made sure my carpets, mattress, and couch were cleaned and sanitized, and got most of the stains out! They were very efficient and did the whole cleaning in about an hour! I recommend coconut cleaning and will be using Elias again!
Jake was prompt, professional & very helpful in explaining the carpet cleaning options to me. He helped work around our daughter’s nap schedule & his team was in & out in no time! Our carpets are spotless, & I can rest easy knowing our little one is playing on a sanitized surface. Thank you coconut cleaners!
Graham at Coconut did an amazing job cleaning our carpets. I wish I took before pictures but he got out stains that the previous cleaners could not. Our carpets look fantastic! He was very sweet and had great communication of when he would arrive. It smelled fresh but there was no heavy solution smell.
Never thought this carpet would get this clean! We had pet and kid stains from spills that were 5 years old. All gone. Fantastic job.
Jake from coconut was simply awesome. Terrible stains on stair that was filthy. We are hike bike people. He got 90% gone Very very impressed. Use Jake to clean your very stained carpet!!
Thank you Coconut Cleaning. I came home to beautifully cleaned carpets and flooring. You would never know we have pets. It looks and smells so fresh. Great job Tanner!
Cheerful, professional service
Stephen did an amazing job on our carpets. After 8 years and 2 dogs and he got them looking like they did when we moved in! Stephen was a pro and a pleasure. A+ service, 10 out of 10, highly recommended.
Graham with Coconut arrived today within the time frame provided and did text when he was in route so I could expect him. He was polite and professional and reviewed the work and costs with me. My rugs and carpet looks amazing! Thank you!!
Stephen was on-time and professional. He was also able to get out some stubborn stains that I didn’t think were going to come out. Would definitely recommend.
I trust Coconut cleaning so much that I don’t even feel like I need to be present for them to deliver a great service. They know exactly what to do and how to do it best. Thank you Trevor!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Upholstery cleaning | 454 | $196–$359 |
| Carpet steam cleaning | 357 | $170–$390 |
| Pet stain & odor removal | 210 | $203–$385 |
| General carpet cleaning | 176 | $170–$359 |
| Area rug cleaning | 134 | $164–$359 |
| Mattress cleaning | 9 | $126–$335 |
| Leather cleaning | 6 | — |
