Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Coconut Cleaning Co. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Coconut Cleaning Co.

Austin, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 5.0★ from 1,670 Google reviews

📞 Call (512) 400-0663Request a call backWebsite ↗

Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Coconut Cleaning Co. is better than 98% of steam cleaning services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Coconut Cleaning Co. is better than 99% of steam cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Coconut Cleaning Co. is better than 100% of steam cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Coconut Cleaning Co. is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Coconut Cleaning Co. is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Coconut Cleaning Co. is better than 99% of steam cleaning services.A
99

Reviews for your job

Customers hired Coconut Cleaning Co. for 7 kinds of job.

Coconut Cleaning Co. for leather cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$450–500
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Leather cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5

All 6 Google reviews tagged “Leather cleaning”

Benjamin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Coconut cleaning is the way to go! Coconut Cleaning did an incredible job from start to finish. The team was punctual, professional, and super friendly. My home has never felt this fresh and clean — they paid attention to every detail and even got those tricky spots most companies miss. I love that they use…

Paid $450–500Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Arianna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Got the job done fast & looked brand new! Super convenient that they offer Mobil services! Very pleased with the results

Leather cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
BrandiLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I just moved into my apartment not too long ago and the complex did not deep clean if before move in. I wanted to have sparkly clean countertops, fresh carpet and clean floors and Coconut cleaning came and exceeded expectations. Not only did they leave my place clean and smelling good, they deep cleaned the interior…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Sarah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brandon and Trevor are the best! I noticed an immediate difference after they came. They were extremely professional and friendly! I joined their quarterly program and am already excited for them to come back again. Highly recommend this service. It’s worth every penny

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Nick7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing experience! They did everything. I got my truck interior cleaned, my living room couch and rug, plus they threw in a leather cleaning for my chairs. Very professional, fair pricing, and high quality cleaning equipment. Highly recommend for any carpet, upholstery or floor cleaning you need.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Emily5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coconut vacuumed and conditioned my leather car upholstery & cleaned the floor mats, steam cleaned my dining room rug, and scrubbed my entryway tile, and I am SO impressed with their work. My car has never been cleaner. The rug, which is in a high-traffic area, looks (and smells!) brand new. I was shocked by all the…

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$283-4% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 57%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Upholstery cleaning454$196–$359
Carpet steam cleaning357$170–$390
Pet stain & odor removal210$203–$385
General carpet cleaning176$170–$359
Area rug cleaning134$164–$359
Mattress cleaning9$126–$335
Leather cleaning6—

Compare with

Full Steam Ahead Carpet Care logoFull Steam Ahead Carpet CareExperts Score 100Austin · 5.00★Austin Cleaning Service logoAustin Cleaning ServiceExperts Score 98Austin · 4.98★Hart's Steam Cleaning logoHart's Steam CleaningExperts Score 96Austin · 4.97★