Pet boarding service · Washington, DC · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%81+19.6Value 14%80+11.3Replies to reviews 7%36+2.5Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#82 of 136 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 40%
4.8★★★★★278 Google reviews · 24 photos
94%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Colby's Dogcare and Spa 4.8 out of 5 based on 278 reviews, with the owner responding to 59% of them. Customers frequently praise the facility for its daycare, grooming, and boarding services, highlighting staff attentiveness, personalized care reports, and effective communication regarding pet temperament and grooming schedules. Recurring themes include the friendly environment for dogs of various ages and energy levels. However, low-star reviews identify a pattern of dissatisfaction with pricing opacity, noting that costs are not listed online and have increased significantly, alongside isolated incidents involving inadequate pet supervision or injury.
Google rating: 4.8 out of 5 from 278 reviews (94% five-star).
Reviews on this page: 278 Google reviews (235 with written comments, 41 with photos).
Owner responses: the business replied to 59% of reviews.
Most recent review: October 28, 2026.
Service: Pet Groomer serving Washington, District of Columbia.
Data from Google, last updated November 2, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Colby's Dogcare and SpaPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Colby's Dogcare and Spa: 83/100 on this factor. Category median: 86.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Colby's Dogcare and Spa: 81/100 on this factor. Category median: 82.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Colby's Dogcare and Spa: 80/100 on this factor. Category median: 100.A
80
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Colby's Dogcare and Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Colby's Dogcare and Spa: 36/100 on this factor. Category median: 50.D
36
Bar = this company · dark tick = category median.
Star ratings
278 Google reviews we collected
4.8of 5
5 stars26294%
4 stars41%
3 stars00%
2 stars21%
1 star104%
Praise vs complaints
Phrases our text analysis found in 235 written reviews
94%praise
Praise31694%
Complaints196%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price619%
Reasonable2372%
Overpriced13%
Not sure26%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11534%
Would recommend6419%
Quality & results5817%
Honesty & trust3912%
Price & value247%
Speed & response196%
Communication165%
What customers talk about
We read 235 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service is impeccable and the workers are kind, knowledgeable, and genuinely love dogs.”
“They take really good care of my pup and I highly recommend them for boarding and day care.”
“I will never use this place nor would I recommend it to anyone.”
“We will be returning and appreciate the good work and service coming from Colby's.”
“Horrible owners and management.”
“I trust the staff at Colby’s with my fur baby one hundred percent!”
“Reasonably priced for the location and convenient placed for easy dropoff and pickup.”
“I was going to book a 2 night stay for my dog and called to get more information because they don’t list prices online.”
“…rooming - the attention and care they have towards pets is noticeable immediately as they asked me detailed questions about my pup, Winnie, and her te…”
“…s for Winnie with Autumn as her groomer and the level of service and communication really differentiates this place from others.…”
People customers mention
Michael25 reviews
Andrew10 reviews
Autumn7 reviews
Kegan6 reviews
Ellie5 reviews
Noma4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Colby's Dogcare and Spa for 4 kinds of job. Pick one to see what they paid and said.
JJenadee9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Best dog daycare around! My dog has been going there since it opened. He is now elderly and needs more care and accommodations. The staff takes wonderful care of him - loving on him, walks, medicine, report cards! Shoutout to the best managers, Brandford and Jahmaal, for making sure Mikey gets everything he needs there!! We love Colby's!
Dog boardingDog daycare
TTami1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Absolutely love love this place! I especially love it when the employees acknowledge my dog at the entrance. You can see the love and care they have for him. I highly recommend this place.
CConnor4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Colby’s is great, our pup has stayed the night and goes regularly for grooming. We regularly also bring her in for daycare and she always has so much fun!
EErin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Our puppy Rockwell loves Colby’s and goes running into the playroom when we arrive. He comes home tuckered out in the best way—great day of play and exercise! The folks who work there know all the pups by name and take good care of them.
Reasonable priceDog daycare
VVirgie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
My son and I have been a patron here since he was old enough to go to doggy daycare. The service is impeccable and the workers are kind, knowledgeable, and genuinely love dogs. I haven’t been feeling great this week and my mom offered to pick him up but she has mobility issues. One call to the daycare and the staff…
CCasey5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We have an a wonderful experience at Colby’s. Our dog goes about 1-2 times a week and has a blast. He is also dragging us to front door when we walk by. He’s about a year old and has tons of energy so it’s really helps keep him active and stimulated.
Best dog daycare around! My dog has been going there since it opened. He is now elderly and needs more care and accommodations. The staff takes wonderful care of him - loving on him, walks, medicine, report cards! Shoutout to the best managers, Brandford and Jahmaal, for making sure Mikey gets everything he needs there!! We love Colby's!
Services: Dog boarding, Dog daycare
T
Tami Santimyer1 reviewiTotal number of Google reviews Tami has written across all businesses on Google Maps, not just this one.
Absolutely love love this place! I especially love it when the employees acknowledge my dog at the entrance. You can see the love and care they have for him. I highly recommend this place.
C
Connor Jenkins4 reviewsiTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
Colby’s is great, our pup has stayed the night and goes regularly for grooming. We regularly also bring her in for daycare and she always has so much fun!
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding, Dog daycare
Response from the owner · a year ago
Thank you for sharing your experience, Connor. But more importantly, thank you for trusting us with your pup! 💙
E
Erin R5 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Our puppy Rockwell loves Colby’s and goes running into the playroom when we arrive. He comes home tuckered out in the best way—great day of play and exercise! The folks who work there know all the pups by name and take good care of them.
Price assessment: Reasonable price
Services: Dog daycare
V
Virgie Ingram4 reviewsiTotal number of Google reviews Virgie has written across all businesses on Google Maps, not just this one.
My son and I have been a patron here since he was old enough to go to doggy daycare. The service is impeccable and the workers are kind, knowledgeable, and genuinely love dogs. I haven’t been feeling great this week and my mom offered to pick him up but she has mobility issues. One call to the daycare and the staff offered to walk him to her car and help get him in the car. I’m extremely appreciative for their support, service, and consideration.
C
Casey McGrath5 reviewsiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
We have an a wonderful experience at Colby’s. Our dog goes about 1-2 times a week and has a blast. He is also dragging us to front door when we walk by. He’s about a year old and has tons of energy so it’s really helps keep him active and stimulated.
Price assessment: Not sure
Services: Dog daycare
E
Euny Lee6 reviewsiTotal number of Google reviews Euny has written across all businesses on Google Maps, not just this one.
Colby’s has a great environment for shy pups!
My dog, Choux, is quite shy in a daycare setting. For context, my dog has been to 4 doggy daycare centers in NYC and NJ. I expected him to be sitting by the front door/ gate waiting to go home which he had done previously. Much to my surprise, I got his assessment report card and there were photos of him walking around and exploring. I’m glad to have him in an environment where he feels safe. Thank you Mark and staff at Colby’s!
C
Candas TaylorLocal Guide · 12 reviewsiTotal number of Google reviews Candas has written across all businesses on Google Maps, not just this one.
My one year old Shih Tzu, Rubble, loves his grooming sessions at Colby’s! The staff are professional, caring and experienced. I take Rubble to Colby’s for routine grooming, daycare and he’s even stayed oversight at the facility last Spring without incident.
I trust the staff at Colby’s with my fur baby one hundred percent! Schedule an appointment today for your furry one. You will not regret it. 🐶💕
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding, Dog daycare
M
Marleena1 reviewiTotal number of Google reviews Marleena has written across all businesses on Google Maps, not just this one.
Colby’s is the best! My dog Baker is always so excited to see all of his friends at Colby‘s. Every employee really cares about the dogs and they offer great services in the Noma neighborhood!
