Landscape designer · Hildebran, NC · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%57+13.8Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty99−0.1Momentum penalty57−4.3Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 35 sprinkler system installationiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★39 Google reviews · 24 photos
92%five-star reviews
4.43★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Cold Creek Landscaping 4.8 out of 5 based on 39 reviews, with the owner responding to 54 percent of them. Customers frequently cite services such as retaining wall construction, irrigation system repairs, and property maintenance, praising the team for punctuality, clear communication, and fair pricing. However, two one-star reviews highlight a pattern of missed appointments and a lack of returned phone calls, indicating occasional issues with scheduling reliability.
Google rating: 4.8 out of 5 from 39 reviews (92% five-star).
Reviews on this page: 39 Google reviews (35 with written comments, 4 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: October 8, 2026.
Service: Sprinkler System Installation serving Hildebran, North Carolina.
Data from Google, last updated October 28, 2026.
Score profile vs other sprinkler system installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Cold Creek LandscapingSprinkler System Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cold Creek Landscaping: 72/100 on this factor. Category median: 85.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cold Creek Landscaping: 57/100 on this factor. Category median: 82.C
57
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cold Creek Landscaping: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cold Creek Landscaping: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cold Creek Landscaping: 57/100 on this factor. Category median: 100.C
57
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cold Creek Landscaping: 75/100 on this factor. Category median: 73.B
75
Bar = this company · dark tick = category median.
Star ratings
39 Google reviews we collected
4.8of 5
5 stars3692%
4 stars13%
3 stars00%
2 stars00%
1 star25%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
98%praise
Praise6398%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price457%
Reasonable343%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1523%
Staff & attitude1320%
Would recommend1320%
Speed & response1016%
Communication69%
Honesty & trust46%
Price & value35%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We feel we got a lot of value for the high quality work they provided.”
“He was very friendly and knowledgeable, and was careful to help us achieve exactly what we wanted and have it done the right way.”
“I'd be happy to recommend them to any of my friends or family.”
“And get the job done on time and they have a perfect eye for the job.”
“Great communication throughout the project and he and his crew worked efficiently and cleaned up the work area at the end of each visit.”
“What impressed me most was their integrity, honesty, and strong work ethic.”
“Great reliable service, and very reasonably priced in comparison to others.”
People customers mention
Ezra3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cold Creek Landscaping for 8 kinds of job. Pick one to see what they paid and said.
BBonnie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ezra and Steven and their team were fabulous. They worked very hard and accomplished all we had asked for. I would highly recommend them.
JJohn14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ezra and the team have been outstanding and I feel like I owe them even more than this post. I will post some pictures when they are done. They may be young but very professional
And get the job done on time and they have a perfect eye for the job. Highly recommend.
Thorpe’s Mountain Retreat
Landscape design construction
JJenniferLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
I called and spoke with Ezra, who was very polite and friendly. I explained my needs, and he scheduled an appointment for the following day at 3 PM. Unfortunately, no one showed up or called to reschedule.
BBen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We contacted Cold Creek Landscaping in hopes they could help us build a stacked stone retaining wall and garden bed, plant a few new trees, and repair an existing flagstone walkway. Ezra was quick to respond and schedule a time to come out to discuss what we had in mind. He was very friendly and knowledgeable, and…
Great priceWalkway landscapingRetaining wall designGarden landscaping
JJayLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ezra, Steven, and the entire crew did an outstanding job on my retaining wall! They also repaired my drainage issues and took care of several other projects around my property, all with exceptional craftsmanship and attention to detail.
What impressed me most was their integrity, honesty, and strong work ethic.…
LL3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
I have all three times last week this week twice no return call do not recommend ..
Ezra and the team have been outstanding and I feel like I owe them even more than this post. I will post some pictures when they are done. They may be young but very professional
And get the job done on time and they have a perfect eye for the job. Highly recommend.
Thorpe’s Mountain Retreat
Services: Landscape design construction
Response from the owner · a month ago
Thank you John yes post pictures that is the best way to share , your investment deserves to be seen! We are so grateful you choose us to do this. Our team is unique hard working loyal and love what we do. Keeping it professional is important to continue to make happy clients. Thank you so much
J
Jennifer HunterLocal Guide · 14 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I called and spoke with Ezra, who was very polite and friendly. I explained my needs, and he scheduled an appointment for the following day at 3 PM. Unfortunately, no one showed up or called to reschedule.
Response from the owner · 2 months ago
Jennifer we are so sorry this happened, Ezra is on the jobsites with his crew and sometimes emergency situations pop up, I will look into this and expect us to contact you today with an explanation and a personal apology.
B
Ben Belton4 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
We contacted Cold Creek Landscaping in hopes they could help us build a stacked stone retaining wall and garden bed, plant a few new trees, and repair an existing flagstone walkway. Ezra was quick to respond and schedule a time to come out to discuss what we had in mind. He was very friendly and knowledgeable, and was careful to help us achieve exactly what we wanted and have it done the right way. Great communication throughout the project and he and his crew worked efficiently and cleaned up the work area at the end of each visit. We're very happy with the results, it has certainly added a lot of curb appeal to our home. We feel we got a lot of value for the high quality work they provided. I'd be happy to recommend them to any of my friends or family. Keep up the good work!
Thank you Ben for this great review,
Ezra is a great communicator, and his team takes pride in excellent workmanship. We appreciate you sharing your experience!
J
Jay PhillipsLocal Guide · 19 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Ezra, Steven, and the entire crew did an outstanding job on my retaining wall! They also repaired my drainage issues and took care of several other projects around my property, all with exceptional craftsmanship and attention to detail.
What impressed me most was their integrity, honesty, and strong work ethic. They were professional, reliable, and clearly take pride in doing the job right.
I couldn't be happier with the results and give them my highest recommendation. Thanks again for a job well done!
Price assessment: Reasonable price
Services: Landscape design construction, Grass seeding, Grading & resloping, Retaining wall design, Yard drainage, Drainage solutions, Service not listed
Response from the owner · 2 months ago
Thank you Jay for this glowing review. I am so happy you shared our integrity and work ethic we pride ourselves on that. Your retaining wall is beautiful glad we the ones you chose to do that for you.
D
Daniel Verduzco1 reviewiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
I have all three times last week this week twice no return call do not recommend ..
Response from the owner · 4 months ago
I am sorry L I am not sure who you are , I work in the field with my team, and I have had an unusual amount of calls in the last two weeks, but I thought I had responded to all. Letting them know if there was an immediate need I was not able to help. If this is something your looking to get done in the next month I can help you now, I just had to focus on what I had promise to finish on time, before I took on more than I could handle .
P
P T6 reviewsiTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
Ezra did a great job with my irrigation system installation. He was very friendly and responsive to all the questions I had throughout the entire process. The worst part was waiting for the city to install a new water meter, which took several months, but that was out of their control. Besides that, I've been extremely pleased with my new system. I'd highly recommend Cold Creek Landscaping if you're in the market for a new irrigation system.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 6 months ago
Thank you so much for the great review! We’re glad to hear Ezra took such good care of you and kept everything clear throughout your irrigation system installation. We really appreciate your patience with the city water meter delay and are happy you’re loving the new system. Thanks again for recommending Cold Creek Landscaping—it truly means a lot to our team!
T
Tyler Bigler3 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Ezra and his team were quick and responsive to an emergency. They had extreme me patience and would reccomend to any and everyone.
Response from the owner · 6 months ago
Thanks so much for the kind words! We’re really happy Ezra and the team could jump in quickly and help when you needed it most. Hearing that their patience and responsiveness made a difference means a lot to us. We truly appreciate the recommendation and your support!
S
Steven Toste2 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
I was pleasantly surprised to see Cody and the crew clean up every day and leave my house spotless daily especially during my retaining wall project. They went above and beyond and stayed in constant contact.
Services: Stone landscaping, Rock landscaping, Retaining walls, Landscaping design
Response from the owner · 6 months ago
Thank you for taking the time to share your experience! We’re glad you noticed the care our team puts into daily clean‑ups and communication during projects like retaining walls. While no project is ever perfect, we’re always committed to making things right and continuing to improve. We truly appreciate your feedback and the opportunity to work with you!
