iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 78 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 66%
4.9★★★★★2,313 Google reviews · 24 photos
98%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$633typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
College Hunks Hauling Junk and Moving Asheville at a glance
Google reviewers rate the company 4.9 out of 5 based on 2313 reviews, with the owner responding to 97% of them. Customers frequently praise the team's punctuality, efficient handling of heavy items, and careful communication during moves and junk removal. However, some low-star reviews criticize unexpected price increases compared to initial quotes and instances of property or furniture damage.
Google rating: 4.9 out of 5 from 2,313 reviews (98% five-star).
Reviews on this page: 2,312 Google reviews (2,140 with written comments, 79 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 24, 2026.
Service: Furniture Delivery serving Waynesville, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other furniture delivery
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.College Hunks Hauling Junk and Moving Asheville: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.College Hunks Hauling Junk and Moving Asheville: 88/100 on this factor. Category median: 88.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.College Hunks Hauling Junk and Moving Asheville: 98/100 on this factor. Category median: 96.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.College Hunks Hauling Junk and Moving Asheville: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.College Hunks Hauling Junk and Moving Asheville: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.College Hunks Hauling Junk and Moving Asheville: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
2,312 Google reviews we collected
4.9of 5
5 stars2,25898%
4 stars221%
3 stars30%
2 stars40%
1 star251%
Praise vs complaints
Phrases our text analysis found in 2,140 written reviews
98%praise
Praise4,55198%
Complaints852%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price8530%
Reasonable18063%
Overpriced124%
Not sure72%
$633-22% vs typical furniture delivery
Middle half of what 230 customers paid ($351–$1.3k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,46532%
Speed & response1,20126%
Would recommend75016%
Quality & results68115%
Communication2355%
Price & value2335%
Honesty & trust712%
What customers talk about
We read 2,140 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were efficient, friendly, very coordinated and very thorough.”
“…when a complaint was raised they spoke to me in a tone that was both condescending and unapologetic.…”
“Great, reliable, fast, professional, customer service oriented business through and through.”
“All in all, a slow moving, inefficient, disorganized and disappointing move from start to finish.”
“This is my third time using them and I highly recommend.”
“Based on my experience, I would recommend getting multiple quotes because the final charge may be substantially higher than the initial quote.”
“Highly reccommend our crew (Caleb, Colde, Edwin & Lee), and the rest of the staff we have interacted with along the way was top notch.”
“I was really impressed with how they wrapped each piece carefully to prevent it from getting damaged.”
“Great communication, always polite, respectful and friendly.”
“Price felt very fair and quality of work/care for my things was high.”
“While their staff were friendly, they were extremely overpriced for the service provided.”
“I was honestly amazed at how quickly three guys could move everything, while still being so careful and detailed.”
“After Hurricane Helene, things got pretty shady at the storage unit where I kept all my business equipment & some personal items.”
People customers mention
Tray77 reviews
Matt77 reviews
David66 reviews
Derek62 reviews
Fernando57 reviews
Tim48 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired College Hunks Hauling Junk and Moving Asheville for 8 kinds of job. Pick one to see what they paid and said.
SaraLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Darian, John and Luke were awesome! They were efficient, friendly, very coordinated and very thorough. We would highly recommend these guys.
Auto6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Wesley, Joseph, and Santos helped move my father from his home into a retirement community and couldn’t be happier with their efficiency, courtesy and professionalism! Great experience!
Paid $2,500–3,000Reasonable priceSenior moving
AnnLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Tray and TJ were smiling and seemed happy to be here. Unflinching at the pile of debris in my driveway, they loaded it up and laughed. I helped a little because it felt great to throw stuff in the back of their truck. Which was not a dump truck, so they knew they’d be unloading everything by hand. They were…
Robert4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Had trash and basic junk removed from my garage. Outstanding customer service. Considering I broke my ankle two months ago this was a great solution as it would have been very painful to me. This is my third time using them and I highly recommend.
Paid $200–400Reasonable price
Catherine15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
TJ and Fernando were great! Nice as could be, didn’t waste anytime and got the job done in short period of time
Paid $1–500Reasonable price
TLCL11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Robert, John and Johnny were awesome! They worked very hard moving our belongings from two 16 foot Pods to their truck and then from their truck into our home. Throughout the entire job, they were very friendly and congenial. I would recommend college Hawks, and in particular this cruise to anyone who was looking for a stress-free move.
Joseph and Sol we’re so helpful and courteous. They unloaded my 8’ x 16’ portable storage container in only 1 hour and then helped shift boxes around where I needed them. I give these guys 5 stars!
Response from the owner · 2 days ago
Elle M, Thank you for your support and for choosing College Hunks Hauling Junk and Moving!
Auto Armor of Asheville6 reviewsiTotal number of Google reviews Auto has written across all businesses on Google Maps, not just this one.
Wesley, Joseph, and Santos helped move my father from his home into a retirement community and couldn’t be happier with their efficiency, courtesy and professionalism! Great experience!
Price assessment: Reasonable price
Price: $2,500–3,000
Services: Senior moving
Response from the owner · 2 days ago
Auto Armor of Asheville, Thank you for this 5-star rating! We pride ourselves in being the best moving and junk haul service provider nearby and receiving 5-star reviews like yours mean the world to us.
Kimberly JoLocal Guide · 20 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Trey & Fernando were the hunkiest of hunks to absolutely save my a** in my impromptu move!! Angels deserving of reward fr im so grateful. The packing job was so careful and efficient. I have all the confidence in the transport of my items!! Thank you SO SO much.
Response from the owner · 5 days ago
Kimberly Jo, Thank you for your business and support! We appreciate it so much.
Megan CarrollLocal Guide · 13 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Great, reliable, fast, professional, customer service oriented business through and through. We used them to move our office to storage and from storage to a new office and their team was efficient, kind and respectful with our stuff. Highly reccommend our crew (Caleb, Colde, Edwin & Lee), and the rest of the staff we have interacted with along the way was top notch.
Price assessment: Great price
Services: Business & corporate-related moving, Small furniture moving, Local moving, Moving-related packing, Oversized-item moving
Response from the owner · 5 days ago
Thank you!!! We appreciate this 5-star review so much. Thank you for choosing and supporting CHHJ!
Ann SmithLocal Guide · 18 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Tray and TJ were smiling and seemed happy to be here. Unflinching at the pile of debris in my driveway, they loaded it up and laughed. I helped a little because it felt great to throw stuff in the back of their truck. Which was not a dump truck, so they knew they’d be unloading everything by hand. They were professional and friendly and I gave them a tip. I would use them again and I’d ask if Tray and TJ were available. I hope I don’t need them again, though!! Ann
Price assessment: Reasonable price
Price: $1–500
Services: Moving-related junk removal
Response from the owner · 6 days ago
Ann Smith, Thank you for this 5-star review and for choosing CHHJ in greater Asheville . We appreciate your review and support so much!
Morris Finch4 reviewsiTotal number of Google reviews Morris has written across all businesses on Google Maps, not just this one.
Kenzie Gabe gray and sol we’re extremely professional! Highly recommended these folks
Response from the owner · 6 days ago
Morris Finch, Thank you for the 5-stars!! We pride ourselves in being the best moving and junk haul service provider nearby and reviews like this make our day!
Robert Bathe4 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Had trash and basic junk removed from my garage. Outstanding customer service. Considering I broke my ankle two months ago this was a great solution as it would have been very painful to me. This is my third time using them and I highly recommend.
Price assessment: Reasonable price
Price: $200–400
Response from the owner · a year ago
Thank you! We appreciate this 5-star review so much. If you haven’t already please check us out on Yelp.
W CoinLocal Guide · 21 reviewsiTotal number of Google reviews W has written across all businesses on Google Maps, not just this one.
10/2026: This is my 3rd move with College Hunks Asheville and still 5 star! Thanks to Jay, Moe, Santos and Jonny. All four were so friendly, polite, professional and strong. This business really treats folks right during stressful times of moving. 2024: I had a great experience with College Hunks with my recent junk haul away. This was my third time using the company and I will use them again. Tray and Fernando were friendly, fast, and STRONG! It is so wonderful to have help with spring cleaning…. The trash is gone!
Response from the owner · 2 years ago
W Coin, Thank you for the 5-stars!! Another big thanks for choosing College Hunks Hauling Junk and Moving. We appreciate your support so much :)
