Auto body shop · Jackson, TN · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#107 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 69%
4.9★★★★★856 Google reviews · 23 photos
93%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Collision Specialists 4.9 out of 5 stars based on 856 reviews, with the owner responding to 85% of feedback. Customers frequently praise the shop for high-quality body repairs, reasonable pricing, and clear communication regarding repair timelines. However, lower-rated reviews indicate that some customers experienced significant delays due to parts availability and reported unresolved mechanical issues or paint mismatches upon vehicle return.
Google rating: 4.9 out of 5 from 856 reviews (93% five-star).
Reviews on this page: 855 Google reviews (578 with written comments, 23 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 29, 2026.
Service: Auto Repair Shop serving Jackson, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Collision SpecialistsAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Collision Specialists: 90/100 on this factor. Category median: 89.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Collision Specialists: 88/100 on this factor. Category median: 86.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Collision Specialists: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Collision Specialists: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Collision Specialists: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Collision Specialists: 100/100 on this factor. Category median: 60.A
100
Bar = this company · dark tick = category median.
Star ratings
855 Google reviews we collected
4.9of 5
5 stars79493%
4 stars334%
3 stars81%
2 stars61%
1 star142%
Praise vs complaints
Phrases our text analysis found in 578 written reviews
98%praise
Praise84798%
Complaints202%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price5835%
Reasonable9054%
Overpriced21%
Not sure1811%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25730%
Quality & results25229%
Would recommend12815%
Speed & response9611%
Communication668%
Price & value415%
Honesty & trust273%
What customers talk about
We read 578 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“These ladies were so sweet, friendly, and helpful throughout the entire process.”
“I had an absolutely wonderful experience with the body work done on my car!”
“But when I get it back they had put a damaged piece back on and didn’t repair part of the grill that was scratched.”
“He did a fantastic job, and I would highly recommend him to anyone needing body work done on their vehicle.”
“I highly recommend taking your vehicle somewhere else!”
“I greatly appreciate the reasonable pricing, quick time frame, and great quality work.”
“They made me feel welcome, answered my questions, and provided the kind of customer service that truly makes a difference.”
“I am very disappointed in the lack of communication and respect for me and my truck.”
“Always professional, Reasonably priced and efficient.”
“I feel that, for the price, the work should have been perfect.”
“I would absolutely trust them with my vehicle again.”
People customers mention
Trey11 reviews
Joe11 reviews
Butler8 reviews
Sills7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Collision Specialists for 4 kinds of job. Pick one to see what they paid and said.
MMichael7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
These guys and gals at Collision Specialist are top notch! Sixty days ago I left my truck with them and everything was returned flawless! The paint is perfect along with the body lines fender gaps everything is superb. If you are in need of repairs whether it’s a scratch, a ding or full on collision these people are who you need to go see hands down!
Great priceBody & Trim
RRaquel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Danny Palazzo took great care of our fleet vehicle. We had minor damage done to the front. They were able to work with us on scheduling. I greatly appreciate the reasonable pricing, quick time frame, and great quality work. Thanks again!
DDasani2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I had a great experience with this collision repair shop! They did an amazing job working on my car, and I’m very pleased with the results. The staff was friendly, professional, and helpful throughout the entire process. They made everything easy and kept me feeling comfortable about my vehicle being in their hands.…
CCasandra5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Integrity, dignity, long lasting relationships, great customer service and communication and commitment to high-quality. From the front office to all the shop guys, Steve has a great crew and exceptional establishment!
Reasonable priceBody & Trim
SSonyaLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They are awesome! They took great care of my car, and it was washed and vacuumed when I got back in! The ladies at the counter were amazing and super helpful. Excellent service all around—no complaints whatsoever! Highly recommend! ⭐️
Great priceBody & Trim
GGregory1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
First time having to utilize their services and I must say that the turnaround time was excellent along with the customer service and detail upon return. Definitely 5/5!
I had an absolutely wonderful experience with the body work done on my car! Trey did an excellent job, and I’m very pleased with the work and care he put into getting my car looking great. He did a fantastic job, and I would highly recommend him to anyone needing body work done on their vehicle.
I also want to give a special shoutout to Angie, Heather, and Rhonda at the front desk. These ladies were so sweet, friendly, and helpful throughout the entire process. They made me feel welcome, answered my questions, and provided the kind of customer service that truly makes a difference.
I highly recommend this place to anyone needing collision repair or body work. Between Trey’s excellent workmanship and the kindness and professionalism of Angie, Heather, and Rhonda, you couldn’t ask for a better experience. If you’re looking for quality work and a team that treats you right, this is definitely the place to go! I would absolutely trust them with my vehicle again. Thank you all for making the experience such a positive one! ❤️
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 days ago
Thank you so much for this wonderful review! We’re thrilled to hear Trey did an excellent job on your vehicle and that Angie, Heather, and Rhonda made you feel welcome and taken care of throughout the process. We’re proud of our team and truly appreciate you recognizing their hard work and dedication. Thank you for trusting Collision Specialists with your vehicle and for recommending us to others. We’re grateful for your support! ❤️
M
Michael Hills7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
These guys and gals at Collision Specialist are top notch! Sixty days ago I left my truck with them and everything was returned flawless! The paint is perfect along with the body lines fender gaps everything is superb. If you are in need of repairs whether it’s a scratch, a ding or full on collision these people are who you need to go see hands down!
Price assessment: Great price
Services: Body & Trim
Response from the owner · 2 days ago
Thank you so much for the fantastic review and recommendation Michael! We’re thrilled to hear you’re happy with the quality of the repairs and that your truck was returned looking flawless. Our team takes great pride in the details and making sure every vehicle meets our high standards. We truly appreciate your trust in Collision Specialists and your kind words about our team. Thank you for choosing us!
R
Raquel Miranda4 reviewsiTotal number of Google reviews Raquel has written across all businesses on Google Maps, not just this one.
Danny Palazzo took great care of our fleet vehicle. We had minor damage done to the front. They were able to work with us on scheduling. I greatly appreciate the reasonable pricing, quick time frame, and great quality work. Thanks again!
Response from the owner · 4 days ago
Thank you for the great review Raquel! We’re glad Danny and our team could work with your schedule and get your fleet vehicle taken care of quickly and at a fair price. We appreciate your trust in Collision Specialists and look forward to helping you again whenever you need us!
D
Dasani Lee2 reviewsiTotal number of Google reviews Dasani has written across all businesses on Google Maps, not just this one.
I had a great experience with this collision repair shop! They did an amazing job working on my car, and I’m very pleased with the results. The staff was friendly, professional, and helpful throughout the entire process. They made everything easy and kept me feeling comfortable about my vehicle being in their hands. You can tell they take pride in their work and care about their customers. I would definitely recommend them to anyone needing collision repairs. Thank you for doing such a great job on my car!
Response from the owner · 5 days ago
Thank you so much for the wonderful review Dasani! We’re thrilled to hear you had such a positive experience with our team. At Collision Specialists, we take pride in providing quality repairs, great communication, and customer service you can count on. We truly appreciate your trust in us and your recommendation. Thank you for choosing Collision Specialists!
C
Casandra Berry5 reviewsiTotal number of Google reviews Casandra has written across all businesses on Google Maps, not just this one.
Integrity, dignity, long lasting relationships, great customer service and communication and commitment to high-quality. From the front office to all the shop guys, Steve has a great crew and exceptional establishment!
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · 5 days ago
Thank you so much for such a thoughtful review Casandra! We’re proud of the team Steve has built and are grateful to have customers who recognize the values we strive to uphold every day. From our front office to our technicians in the shop, we’re committed to quality work, honest communication, and lasting relationships. We truly appreciate your trust and support! — The Collision Specialists Team
S
Sonya BurnsLocal Guide · 26 reviewsiTotal number of Google reviews Sonya has written across all businesses on Google Maps, not just this one.
They are awesome! They took great care of my car, and it was washed and vacuumed when I got back in! The ladies at the counter were amazing and super helpful. Excellent service all around—no complaints whatsoever! Highly recommend! ⭐️
Price assessment: Great price
Services: Body & Trim
Response from the owner · 5 days ago
Thank you so much for the wonderful review Sonya! We’re thrilled you were happy with the service, pricing, and the care our team provided. Our front office staff will be so happy to hear your kind words! We take pride in making the repair process as smooth and stress-free as possible. Thank you for recommending Collision Specialists and trusting us with your vehicle!
G
Gregory Davis1 reviewiTotal number of Google reviews Gregory has written across all businesses on Google Maps, not just this one.
First time having to utilize their services and I must say that the turnaround time was excellent along with the customer service and detail upon return. Definitely 5/5!
Price assessment: Great price
Services: Body & Trim
Response from the owner · a week ago
Thank you so much for the 5-star review Gregory! We’re glad your first experience with us was a great one. Providing timely service, excellent customer care, and attention to detail is always our goal. We truly appreciate your business and hope to help you again whenever you need us!
M
M WLocal Guide · 28 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
This place is my first choice for body work. I've used them several times and had a great experience every time. Seamless, efficient, hassle-free, and my car looks great. In fact, I went to pick it up and didn't recognize it in the parking lot at first.
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · a week ago
Thank you so much for your continued trust in Collision Specialists M.W.! We’re thrilled to hear that you’ve had a great experience with us every time. Making the repair process seamless and hassle-free while getting your vehicle looking its best is what we strive for. We appreciate your loyalty and look forward to helping you again whenever you need us!
J
Jeff Neisler3 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Excellent service
Excellent communication
Knowledgeable staff
Services: Body & Trim
Response from the owner · a week ago
Thank you for the great review Jan! We’re glad you had a positive experience with our team. At Collision Specialists, we take pride in providing excellent service, clear communication, and knowledgeable support every step of the way. We appreciate your business!
