iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 78 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 73%
5.0★★★★★256 Google reviews · 24 photos
98%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$466typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Common Sense Moving Company five out of five stars based on 256 reviews, with the owner responding to 94% of them. Customers frequently praise the team for punctuality, efficient handling of belongings, transparent pricing, and clear communication throughout the moving process. However, a small number of low-star reviews cite issues with disorganized work practices, missing items, final costs exceeding initial quotes, and difficulties in reaching the company via email.
Google rating: 5.0 out of 5 from 256 reviews (98% five-star).
Reviews on this page: 256 Google reviews (244 with written comments, 6 with photos).
Owner responses: the business replied to 94% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Common Sense Moving CompanyFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Common Sense Moving Company: 94/100 on this factor. Category median: 92.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Common Sense Moving Company: 89/100 on this factor. Category median: 88.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Common Sense Moving Company: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Common Sense Moving Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Common Sense Moving Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Common Sense Moving Company: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
256 Google reviews we collected
5.0of 5
5 stars25298%
4 stars00%
3 stars10%
2 stars21%
1 star10%
Praise vs complaints
Phrases our text analysis found in 244 written reviews
96%praise
Praise68696%
Complaints274%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price5572%
Reasonable1925%
Overpriced23%
Not sure00%
$466-43% vs typical furniture delivery
Middle half of what 63 customers paid ($248–$680) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response16523%
Staff & attitude15021%
Would recommend12618%
Price & value10415%
Quality & results8111%
Communication497%
Honesty & trust385%
What customers talk about
We read 244 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ice now and each time the crew that worked on our moves have been so efficient, handled our belongings with care, and have also been such friendly fol…”
“…efficient, handled our belongings with care, and have also been such friendly folks that put in all that hard work and heavy lifting with a smile.…”
“This was the first time I used professional movers and I highly recommend them.”
“Based on this experience, I would not recommend this company.”
“Their pricing is incredibly fair, communication is top notch and they are very punctual and I'm still in awe of how quick and easy they've made our moves.”
“While management credited me $250 afterward, it doesn't even begin to cover the cost of the damage.”
“We had a great experience with common sense moving company!”
“Now that I've unpacked everything I can report nothing was damaged.”
“I had quoted out other companies but they had an unbeatable price and plus the scheduler was super responsive and answered all my questions.”
“Excellent and honest business in a day and age where lots of service companies want to screw you over.”
People customers mention
Sam25 reviews
Reddit12 reviews
Donny10 reviews
Zack9 reviews
Dylon9 reviews
Movers8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Common Sense Moving Company for 5 kinds of job. Pick one to see what they paid and said.
Ricky6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Can’t recommend enough! Jordan and Vincent were awesome! On time, great prices, and delicate care on ALL of your furniture and appliances. Made moving a lot less stressful. Definitely plan on using “Common Sense” for any future moves.
Emma10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Craig and Nicholas were AMAZING! This was the first time I used professional movers and I highly recommend them. They were extremely diligent and careful with my items, and most importantly they had awesome attitudes (even with moving me from a 3rd story apartment!). A huge plus is that they were super affordable! I…
JulieLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a great experience moving from a house in North Austin to a high rise right downtown. From the time I reached out for a quote, to finishing the move, Common Sense was communicative, punctual, professional, and fair. Vincent and Alek were responsible for moving my things and did a fantastic job, treating my…
Paid $500–1,000Great price
Isabella6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
5 Stars - Affordable - Professional! Three words to describe my experience with Common Sense Moving. Two guys loaded all of my stuff into a truck I thought wouldn’t be big enough; they were creative with space, cautious of furniture (added blanket protection), and fast! I will def use them in the future and…
Paid $1–500Reasonable priceLocal moving
VerónicaLocal Guide · 62 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had an amazing experience with this company. Any time I have a move from now on, I will contact them to help me out with it. They protected all of my stuff during the move, where careful and efficient, and so kind! 10000% recommend, seriously, don’t look elsewhere.
Paid $1–500Great priceLocal moving
Dillon3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
These guys are the best movers I’ve ever had! Very easy scheduling and communication, super prompt, did a fantastic job and finished ahead of schedule! Also super friendly! Would absolutely use them again
Cannot recommend these guys enough! I've used their service twice now and each time the crew that worked on our moves have been so efficient, handled our belongings with care, and have also been such friendly folks that put in all that hard work and heavy lifting with a smile.
Their pricing is incredibly fair, communication is top notch and they are very punctual and I'm still in awe of how quick and easy they've made our moves.
If you need it done these are your guys!
Ricky Richter6 reviewsiTotal number of Google reviews Ricky has written across all businesses on Google Maps, not just this one.
Can’t recommend enough! Jordan and Vincent were awesome! On time, great prices, and delicate care on ALL of your furniture and appliances. Made moving a lot less stressful. Definitely plan on using “Common Sense” for any future moves.
Price assessment: Great price
Price: $500–1,000
Services: Local moving, Moving-related packing, Oversized-item moving
Robert Wagner3 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
So there were these two young gentlemen helping today move in some of my new neighbors and the new neighbors were quite pleasant and don’t put any kind of rush on the movers. The two young movers move data, almost military pace very quickly almost wanna say you know, y’all can slow down, but I just didn’t get in the way and let them do their thing but yeah whoever worked today in Kyle for this company or no sorry Buda Texas near a firecracker Drive location should definitely be acknowledge. I parked out of their way and they were like telling me like you can park here. It’s fine. We could move like it’s not a big deal. That’s a lot more work for y’all. They tried to ask me again if I would like to relocate my car and they were just polite and again super fast.
ShayLocal Guide · 71 reviewsiTotal number of Google reviews Shay has written across all businesses on Google Maps, not just this one.
Highly recommend! The movers were fantastic from start to finish. They worked incredibly hard, hustled the entire time, and were very careful with all of our belongings. Everyone was friendly, professional, and made the moving process so much easier. They were also incredibly flexible and accommodating when I needed to change our moving date. Their pricing was very reasonable, especially for the quality of service. We were extremely happy with the experience and would absolutely use them again!
Emma Brandon10 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Craig and Nicholas were AMAZING! This was the first time I used professional movers and I highly recommend them. They were extremely diligent and careful with my items, and most importantly they had awesome attitudes (even with moving me from a 3rd story apartment!). A huge plus is that they were super affordable! I had quoted out other companies but they had an unbeatable price and plus the scheduler was super responsive and answered all my questions. Book these guys!!
Price assessment: Great price
Price: $1–500
Services: Local moving, Oversized-item moving
Celia McGrath11 reviewsiTotal number of Google reviews Celia has written across all businesses on Google Maps, not just this one.
We had a great experience with common sense moving company! Our belongings were moved with care and a fast pace. They made sure to check-in and make everything look how we wanted in. They were very professional and I highly recommend!
Julie NguyenLocal Guide · 41 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
I had a great experience moving from a house in North Austin to a high rise right downtown. From the time I reached out for a quote, to finishing the move, Common Sense was communicative, punctual, professional, and fair. Vincent and Alek were responsible for moving my things and did a fantastic job, treating my things with care, moving efficiently, and coming in under estimate which is always a welcome surprise. Common Sense will be my go to movers!
Price assessment: Great price
Price: $500–1,000
Natalie Spencer2 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
The whole service was fantastic. Communication was speedy and it was easy to get an estimate and book a moving date. All 4 of the movers who helped us (Zach, Dylan, Jordan and Brian) were efficient, polite and careful. They even finished a little before the estimated time frame. The price was very reasonable and much better than other companies. They are locally owned so it is always nice to help local businesses. I highly recommend their services!!!
Caroline Kallman1 reviewiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
I wish I had the same experience as everyone else—the high ratings are exactly why I booked them. Unfortunately, this was the least professional moving team I’ve ever encountered. Their process was unorganized and careless. Having hired movers six times in the last 10 years, I have never once seen handprints left on my furniture because professional companies always use shrink wrap. These guys showed up with zero moving supplies. As a result, they soiled my white linen sofa, accent chair, and light blue bed with dirt and handprints. I couldn’t believe my eyes as they were moving things in; it looked like they had laid the foot of my bed flat on the dirty, greasy floor of their truck.The damage is extensive. Three of the six sofa cushions do not zip off, meaning dry cleaners cannot clean them, and professional fabric cleaning failed to get the stains out of the bed. I could have sold my furniture, moved for free, and bought new items when I arrived. Instead, I made the conscious decision to pay for professional movers because I love my bed and sofa. I deeply regret it now—I essentially paid people to ruin my furniture. While management credited me $250 afterward, it doesn't even begin to cover the cost of the damage.
Price assessment: Overpriced
Price: $500–1,000
Services: Local moving
Response from the owner · 3 weeks ago
Hello Caroline! We appreciate the feedback & will use it to continue to get better. We try our best to keep every move efficient while also keeping our clients’ items safe.
The crew let you know upon arrival that we do not wear gloves or shoe covers. We do want to clarify that we did not arrive with dirty or greasy hands. We also did not lay your bed pieces flat on the truck floor. They were wrapped in moving blankets & secured with moving bands during transportation. Although our insurance does not cover dirt or staining, we still chose to issue a $250 refund as a courtesy & gesture of goodwill.
We also want to clarify the statement that we showed up with zero moving supplies. We bring a truck full of moving pads, hand trucks, four-wheel dollies, and moving bands to each job. We also keep shrink wrap on our trucks, but try to limit the unnecessary use of single-use plastic. Instead, we commonly use reusable moving bands to secure moving pads around furniture. This is a standard furniture-protection method used by many professional moving companies.
We are not trying to hide our process or the quality of our work. We post photos of our crews’ work online on a weekly basis, including in our Instagram Highlight titled “Work Quality.” We encourage prospective clients to take a look so they can see how we typically protect & transport furniture & have accurate expectations before booking.
We are sorry that your experience did not meet your expectations & we appreciate you taking the time to share your feedback.
