Pest control service · Alto, GA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%95+23Value 14%91+12.9Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#80 of 141 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★191 Google reviews · 19 photos
96%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$106typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Compass Pest Management 4.9 out of 5 based on 191 reviews, with the owner responding to 85 percent of feedback. Customers frequently praise the company for punctual appointments, thorough inspections, and professional communication regarding services like pest, mosquito, and termite control. Recurring themes include knowledgeable staff who explain treatments clearly and accommodate household pets. However, some low-star reviews cite high pricing compared to competitors and isolated incidents involving missed appointments or unprofessional technician conduct.
Google rating: 4.9 out of 5 from 191 reviews (96% five-star).
Reviews on this page: 191 Google reviews (131 with written comments, 1 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 27, 2026.
Service: Pest Control Service serving Alto, Georgia.
Data from Google, last updated October 29, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Compass Pest ManagementPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Compass Pest Management: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Compass Pest Management: 95/100 on this factor. Category median: 93.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Compass Pest Management: 89/100 on this factor. Category median: 98.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Compass Pest Management: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Compass Pest Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Compass Pest Management: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
191 Google reviews we collected
4.9of 5
5 stars18396%
4 stars32%
3 stars21%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
98%praise
Praise18898%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1519%
Reasonable5673%
Overpriced00%
Not sure68%
$106-18% vs typical pest control services
Middle half of what 57 customers paid ($91–$124) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6836%
Quality & results4825%
Speed & response3317%
Would recommend2312%
Communication126%
Price & value53%
Honesty & trust21%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only do they take care of both my businesses, but they do it with professional attitude and efficiency.”
“This is completely unprofessional and unacceptable from a service provider.”
“I’ve been using Compass for over 5 years now for pest control and mosquito control and they do a great job.”
“Chad was prompt and spoke to my husband abt our concerns.”
“I highly recommend them and nobody will be their prices!”
“He explained everything so that it was understandable from the difference between termites & flying ants to service contracts.”
“They are professional, caring, efficient, knowledgeable and reasonably priced.”
“He is knowledgable, respectful, honest, and, in general, a very nice young man.”
People customers mention
Preston5 reviews
Control5 reviews
Tim3 reviews
Addison3 reviews
Knight3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Compass Pest Management for 8 kinds of job. Pick one to see what they paid and said.
PPenny5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
I’ve been using Compass for over 5 years now for pest control and mosquito control and they do a great job. They are on time and always very professional. They are very accommodating if I ever needed anything else done like an ant problem in my kitchen.
TTonyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Once again the folks at Compass Pest have exceeded my expectations! Next day service can’t be beat. Thanks for your professionalism, punctuality and performance.
Paid $80–100Reasonable priceGeneral pest inspection
SShannan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
James was very thorough, professional and friendly. I am very happy with Compass, their office team and the techs. I would highly recommend them.
Paid $120–140Reasonable priceService not listed
SScott1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
They do a great job and have experienced people doing the work, very satisfied with them
Paid $180–200Reasonable priceHome inspection
GGreta3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Tim was very thorough and talked me through everything he did at our home. He sent pictures of concerns and then explained in detail the issues and processes for going forward. I would highly recommend Tim and Compass Pest Control for protecting our home.
MMarinell3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Very professional! James Reed was ready to make sure he could take care of any issues.
I’ve been using Compass for over 5 years now for pest control and mosquito control and they do a great job. They are on time and always very professional. They are very accommodating if I ever needed anything else done like an ant problem in my kitchen.
Price assessment: Reasonable price
Price: $100–120
Services: Mosquito extermination
Response from the owner · 2 months ago
Thank you for your continued trust over the past 5 years, Penny. We’re glad to hear our team has been reliable, professional, and accommodating to your needs. We truly appreciate your support and look forward to continuing to serve you.
J
Jan P. BrockLocal Guide · 10 reviewsiTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
Chad was prompt and spoke to my husband abt our concerns. He checked the entire outside area of our house and the basement. He took his time spraying the outside as well. Above all, checked the traps.
We hope he continues to service our house. Thanks,
Jan B.
Price assessment: Reasonable price
Services: Spider extermination, General pest inspection, Bug & insect extermination
Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · 6 days ago
Thank you for the feedback, Jan. We're glad Chad took the time to address your concerns, thoroughly treat the property, and check the traps. We'll be sure to pass along your kind words, and we appreciate your continued trust in our team!
K
Kathy Jewart4 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Tim was here at the appointment time. He answered several questions that I had. He was very pleasant.
Price assessment: Reasonable price
Services: General pest inspection
Pest type: Termites, Spiders
Response from the owner · a week ago
Thank you for the review, Kathy. We’re glad Tim arrived on time, took the time to answer your questions, and provided a pleasant experience. We appreciate your support.
R
Rufino Pato5 reviewsiTotal number of Google reviews Rufino has written across all businesses on Google Maps, not just this one.
This business is amazing! Not only do they take care of both my businesses, but they do it with professional attitude and efficiency. If I ever have an issue which is rare , they come back for no charge and take care of my situation with no hassle. I highly recommend them and nobody will be their prices! John is amazing and is always polite and very helpful
Price assessment: Great price
Services: General pest inspection, Bug & insect extermination
Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · 4 years ago
Thanks for the review, Rufino! We're glad you've enjoyed our commercial pest control services.
M
Marianne Rutan7 reviewsiTotal number of Google reviews Marianne has written across all businesses on Google Maps, not just this one.
Wonderful capable associate polite and respectful good with pets
Price assessment: Great price
Price: $160–180
Services: Home inspection, Termite inspection
Pest type: Ants, Termites, Cockroaches
Response from the owner · 2 months ago
Thank you for the feedback, Marianne. We’re glad your technician provided such great service and that they were comfortable working around your pets. We appreciate you taking the time to share your experience.
C
Carolyn Ross10 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
All the service people, including Preston, that have come to my house have been well trained, knowledgeable, and very considerate.
Price assessment: Reasonable price
Services: Rodent extermination, Spider extermination, Flea & mite extermination, General pest inspection, Bug & insect extermination
Response from the owner · 7 months ago
Thank you Pat. We are glad Preston and our team provided knowledgeable and considerate service at your home. We appreciate you taking the time to leave us a review.
M
Melissa “3menandamom” ReederLocal Guide · 89 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Addison is Amazing !! Showed up with a huge 😃 smile..very Personable, Professional, kind, just busy working away so diligently! He explained everything so that it was understandable from the difference between termites & flying ants to service contracts. Great Job ! Grateful to do business with such a Great Family Owned business !! Thank you ❤️
Price assessment: Great price
Services: Home inspection, Termite inspection, Bug & insect extermination, Ant extermination
Response from the owner · 3 months ago
Thank you for your review, Melissa. We’re glad to hear Addison provided such great service. We appreciate your feedback and will be sure to share your thanks with him.
A
Angie Turk6 reviewsiTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
