Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers consistently praise the staff's patience with anxious or rescue animals, noting that pets often leave relaxed and well-groomed. Services include full grooms, nail trims, and specialized care for cats, with many reviewers highlighting the gentle handling of difficult cases. However, several low-star reviews criticize the high pricing for specific services like nail clips and mat removal, while others report confusion regarding scheduling requirements and incomplete grooming results.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
341 Google reviews we collected
Phrases our text analysis found in 282 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 282 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We really like Compassionate Groom and Spa, especially Michelle.”
“You can say my comment was rude, maybe it was, but it was also truthful and I stated it because I hoped it would make them consider expanding them to…”
“I would highly recommend going here for a quality service especially if you have high strung pets!”
“this experience was horrible, appalling, vile, atrocious!”
“They always do a great job and would highly recommend.”
“I would recommend including it as an FAQ to eliminate any confusion.”
“I contacted compassionate groom and spa through facebook to ask about their services for anxious pups, they were super responsive and we decided to go for it!”
“It’s certainly pricey but for me, it’s completely worth it.”
“For $127, it was a ripoff.”
“The previous groomers chopped him up, cut him up, left damages that I couldn’t fix within him but now I can see the trust he’s built within you all.”
“She sat down and listened to us prior to his appointment to understand what we were looking for and, when we returned to pick him up, he looked better…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Compassionate Groom and Spa for 8 kinds of job. Pick one to see what they paid and said.
I have been going to compassionate care groomers for several years. My baby always looks fantastic and is extra cuddly after her groom (cause she smells sooo good). We love Michelle and fell lucky to have her as our groomer. She’s always kind to Gracie and kind to me.
We really like Compassionate Groom and Spa, especially Michelle. She is so kind and gentle with Koda.
Michelle and her team are great! Although always a little apprehensive, she is treated great and always does well.
We have a rescue pup that has lots of trauma around nail trims/grooming. I contacted compassionate groom and spa through facebook to ask about their services for anxious pups, they were super responsive and we decided to go for it!! Yogi has now went twice and we saw a huge difference from the first time, to the…
The service was excellent. The staff are friendly and very attentive to my dog. My only problem is the cost; however I use Compassionate Groom/Spa as a backup for my dog.
We recently rescued the sweetest shepherd mix who gets pretty nervous about having his nails cut and can be vocal around other dogs in new environments. We had our first nail appointment at Compassionate; it is quiet and open and Jamie and the team were so kind and patient in letting him feel things out and making…
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 24 | — |
| Dog nail trimming | 24 | — |
| Dog full service grooming | 13 | — |
| Dog ear cleaning | 12 | — |
| Dog bathing and blow dry | 12 | — |
| Dog anal gland expression | 11 | — |
| Cat grooming | 7 | — |
| Cat grooming and styling | 7 | — |
4.8 ★★★★★ 341 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Wonderful! Michelle is the cat whispered. 🐈
I have been going to compassionate care groomers for several years. My baby always looks fantastic and is extra cuddly after her groom (cause she smells sooo good). We love Michelle and fell lucky to have her as our groomer. She’s always kind to Gracie and kind to me.
Unfortunately we can’t brush and comb your dog for you at home. Even though your appointment was later because of a groomer leaving, it is your responsibility as the owner to brush and comb your dog at home. We also post openings regularly, have an waitlist, or you could have gone to another groomer in between. Unfortunately these mixed breeds get tangled very easily when not maintained daily at home. The mats were thick in her ears and needed to be plucked out and matting takes additional time, skills, and damages our equipment so an additional charge is required for all those reasons. Gracie did wonderful with the groomer and was extremely comfortable and relaxed, looking back on security footage she did not seem stressed one time. Just because she ran behind you once picked up up doesn’t mean she’s afraid. Numerous dogs do this because they missed you.
We really like Compassionate Groom and Spa, especially Michelle. She is so kind and gentle with Koda.
My cat looks great and smells so good after her "spa" day.
They always make sure my dog is comfortable.
Michelle and her team are great! Although always a little apprehensive, she is treated great and always does well.
Chloe the Chihuahua 🎀 loves Michelle. Friendly staff. Paws 🐾-itively paw 🐾 some
Thank you!! We love when Chloe comes in! Shes such a diva 💅🏼
We have a rescue pup that has lots of trauma around nail trims/grooming. I contacted compassionate groom and spa through facebook to ask about their services for anxious pups, they were super responsive and we decided to go for it!! Yogi has now went twice and we saw a huge difference from the first time, to the second. The staff are kind, patient, and definitely love and care for every animal that enters their door. We even were able to come up with a plan to get Yogi used to these trims! We will definitely continue to use compassionate groom and spa!!
Thank you for your kind words and trusting us with Yogi!
The service was excellent. The staff are friendly and very attentive to my dog. My only problem is the cost; however I use Compassionate Groom/Spa as a backup for my dog.
We recently rescued the sweetest shepherd mix who gets pretty nervous about having his nails cut and can be vocal around other dogs in new environments. We had our first nail appointment at Compassionate; it is quiet and open and Jamie and the team were so kind and patient in letting him feel things out and making him comfortable. They got his nails done quickly, he did great, and he enjoyed all the praise. The relief and confidence moving forward is well worth the price and the drive from Carlisle. We have definitely found our groomer.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
