Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%61+14.8Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty97−0.3Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORECompassionate Groom and Spa
Harrisburg, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #72Position by Experts Score among all companies we track in this category. of 100 pet grooming · 4.8★ from 341 Google reviews
Report card
Percentile vs other pet grooming (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Compassionate Groom and Spa is better than 76% of pet grooming.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Compassionate Groom and Spa is better than 61% of pet grooming.B
61
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Compassionate Groom and Spa is better than 94% of pet grooming.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Compassionate Groom and Spa is better than 75% of pet grooming.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Compassionate Groom and Spa is better than 97% of pet grooming.A
97
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Compassionate Groom and Spa is better than 100% of pet grooming.A
100
Reviews for your job
Customers hired Compassionate Groom and Spa for 8 kinds of job.
Compassionate Groom and Spa for cat bathing
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.40
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 56/100.How Job match is calculatedBuilt only from reviews Google tagged “Cat bathing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%
All 5 Google reviews tagged “Cat bathing”
Carole8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Wonderful! Michelle is the cat whispered. 🐈
Reasonable priceCat groomingCat bathingCat nail trimming
Alice2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
My cat looks great and smells so good after her "spa" day.
Reasonable priceCat grooming and stylingCat groomingCat bathing
Melody2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Absolutely amazing with our Fluffy! Definitely recommend!
Reasonable priceCat grooming and stylingCat bathing
Alice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
They are great. My cat loves it there!!
Reasonable priceCat grooming and stylingCat groomingCat bathing
F.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★
Sent my cat in for an "emergency" groom in because she was a bit of a mess. She had some moderate matting and needed a bath to clean up, as well as a nail trim. While the bath and sanitary shave were fine, they still missed a noticeable amount of mats in my cat's fur, and unfortunately, she's too squirmy to let one…
OverpricedCat grooming and stylingCat groomingCat bathing
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 22%Reasonable 65%Overpriced 7%Not sure 6%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 24 | — |
| Dog nail trimming | 24 | — |
| Dog full service grooming | 13 | — |
| Dog ear cleaning | 12 | — |
| Dog bathing and blow dry | 12 | — |
| Dog anal gland expression | 11 | — |
| Cat grooming | 7 | — |
| Cat grooming and styling | 7 | — |
