Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Compassionate Groom and Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%61+14.8Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty97−0.3Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Compassionate Groom and Spa

Harrisburg, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #72Position by Experts Score among all companies we track in this category. of 100 pet grooming · 4.8★ from 341 Google reviews

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Report card

Percentile vs other pet grooming (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Compassionate Groom and Spa is better than 76% of pet grooming.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Compassionate Groom and Spa is better than 61% of pet grooming.B
61
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Compassionate Groom and Spa is better than 94% of pet grooming.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Compassionate Groom and Spa is better than 75% of pet grooming.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Compassionate Groom and Spa is better than 97% of pet grooming.A
97
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Compassionate Groom and Spa is better than 100% of pet grooming.A
100

Reviews for your job

Customers hired Compassionate Groom and Spa for 8 kinds of job.

Compassionate Groom and Spa for dog bathing and blow dry

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog bathing and blow dry”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 52
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.78%

All 12 Google reviews tagged “Dog bathing and blow dry”

MaryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

We really like Compassionate Groom and Spa, especially Michelle. She is so kind and gentle with Koda.

Reasonable priceDog groomingDog bathing and blow dryDog nail trimming
Brian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Michelle and her team are great! Although always a little apprehensive, she is treated great and always does well.

Great priceDog ear cleaningDog anal gland expressionDog bathing and blow dry
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The service was excellent. The staff are friendly and very attentive to my dog. My only problem is the cost; however I use Compassionate Groom/Spa as a backup for my dog.

OverpricedDog ear cleaningDog anal gland expressionDog grooming
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Norman loves to go to Compassionate Groom and Spa. He loves the attention and pampering and always comes home smelling fresh!

Customer photo from Lisa's review
Not sureDog ear cleaningDog bathing and blow dryDog teeth brushing
ShirleyLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Im not sure if the price is great or not this was the 1st I ever had someone groom my pets... I would recommend this place they are friendly and got me in right away... the dogs didn't seem upset at all which is great they both were rescues and have they're odd ways but they were able to work with them and everyone…

Customer photo from Shirley's review
Not sureDog groomingDog bathing and blow dry
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I know when I take my little girl to Compassionate Groomer she's in the best care.

Great priceDog ear cleaningDog anal gland expressionDog grooming
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My sweet pup got a bath and was very happy with the crew. They did a great job at a reasonable price.

Reasonable priceDog bathing and blow dry
Charlie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had my dog at another groomer twice. The first experience was uneventful. On the second appointment, the dog was returned to me in an extremely anxious state. I have had the dog for several years and had never seen my dog acting like this before. On my visit to Compassionate, I was told that my greyhound…

Reasonable priceDog ear cleaningDog bathing and blow dryDog nail trimming
CARI4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We love Compassionate and we LOVE Jamie! Molly loves Jamie! Highly recommend!!

Dog ear cleaningDog anal gland expressionDog grooming
Lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

For our former puppy mill mamma, we needed to find a groomer who would take into consideration her fear of almost everything around her and Compassionate Groom and Spa did that. She always looks so beautiful after have spa appointment.

Reasonable priceDog anal gland expressionDog groomingDog bathing and blow dry
Gregory2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michelle and team have been extremely patient and understanding with our pup, who has been difficult at times. I so appreciate the understanding, guidance, and continued service they provide. Can’t recommend enough!

Great priceDog groomingDog bathing and blow dryDog nail trimming
Pamela6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

OverpricedDog anal gland expressionDog groomingDog bathing and blow dry

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 65%Overpriced 7%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming24—
Dog nail trimming24—
Dog full service grooming13—
Dog ear cleaning12—
Dog bathing and blow dry12—
Dog anal gland expression11—
Cat grooming7—
Cat grooming and styling7—

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