Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Compassionate Groom and Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%61+14.8Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty97−0.3Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Compassionate Groom and Spa

Harrisburg, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #72Position by Experts Score among all companies we track in this category. of 100 pet grooming · 4.8★ from 341 Google reviews

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Report card

Percentile vs other pet grooming (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Compassionate Groom and Spa is better than 76% of pet grooming.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Compassionate Groom and Spa is better than 61% of pet grooming.B
61
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Compassionate Groom and Spa is better than 94% of pet grooming.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Compassionate Groom and Spa is better than 75% of pet grooming.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Compassionate Groom and Spa is better than 97% of pet grooming.A
97
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Compassionate Groom and Spa is better than 100% of pet grooming.A
100

Reviews for your job

Customers hired Compassionate Groom and Spa for 8 kinds of job.

Compassionate Groom and Spa for dog full service grooming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog full service grooming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 13 Google reviews tagged “Dog full service grooming”

Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The service was excellent. The staff are friendly and very attentive to my dog. My only problem is the cost; however I use Compassionate Groom/Spa as a backup for my dog.

OverpricedDog ear cleaningDog anal gland expressionDog grooming
EmmaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Compassionate is really the right word to describe this place! Our dog is a formerly abused rescue that gets very nervous in grooming situations. They are SO patient with him and know how to reassure him and keep him calm. Emma is especially wonderful with him. After coming here, we’ll never take him anywhere else…

Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
SusanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Juliet and Ryan are so loving with our dog! She had a few scary grooming experiences at other places and the staff here are so kind, patient and understanding. Aza can't wait to get inside every time we come and she's in no rush to leave once she's done. The care we receive is worth every penny!

Reasonable priceDog ear cleaningDog teeth brushingDog full service grooming
TINA2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Overall 10/10 love compassionate groom and spa. My dogs are so well taken care of and loved by the staff. Michelle is both of my dogs favorite. We typically do nails and anal gland expression but have had the full service too and it’s wonderful. She has such the special touch with my difficult Puggle who hates her…

Great priceDog anal gland expressionDog full service groomingDog nail trimming
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Our two boys each have their own challenges when it comes to being groomed, however, we are very fortunate to have found CGS! Emma is so very patient and wonderful with our dogs, and they both come home handsome and clean! Very thankful for the staff and services there.

Reasonable priceDog full service grooming
April7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been taking my 2 dogs here for several years now. I had previously done my own pet grooming but a new dog had unique hair texture that the staff here helped me learn how to manage. They do such nice job I started to bring my other girl too. Everyone is very nice, the shop is clean. Scheduling is easy and the…

Reasonable priceDog full service grooming
John9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Compassionate Groom and Spa is absolutely the best!

Reasonable priceDog full service grooming
JessicaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

To put such a long story into a short version and try to include how amazing this place is! I have a sanctuary which sometimes includes babies with trauma. Not only did Milk have trauma his whole life, his experiences in the short few months I had him with a previous groomer made it that much worse. We are truly…

Great priceDog ear cleaningDog groomingDog teeth brushing
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I know when I take my little girl to Compassionate Groomer she's in the best care.

Great priceDog ear cleaningDog anal gland expressionDog grooming
Refamily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My anxious pup has finally been able to be fully groomed for the first time in a very long time. Jaime takes great care with him and I have been extremely happy with Compassionate Groom and Spa.

Great priceDog full service grooming
G14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Wonderful place to take your pets! I will be using them exclusively. THANK YOU Ladies!!!

Reasonable priceDog anal gland expressionDog full service groomingDog nail trimming
CARI4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We love Compassionate and we LOVE Jamie! Molly loves Jamie! Highly recommend!!

Dog ear cleaningDog anal gland expressionDog grooming
Sherry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jamie always does a great grooming Pepper!

Dog full service grooming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 65%Overpriced 7%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming24—
Dog nail trimming24—
Dog full service grooming13—
Dog ear cleaning12—
Dog bathing and blow dry12—
Dog anal gland expression11—
Cat grooming7—
Cat grooming and styling7—

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