Auto repair shop · Fairview Park, OH · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%26+1.8Craft & service penalty99−0.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★103 Google reviews · 6 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the shop 4.9 out of 5 based on 103 reviews, frequently citing fair pricing, punctual service, and honest communication regarding vehicle repairs. Customers describe the staff as professional and trustworthy, noting that they avoid unnecessary upsells and provide clear explanations for maintenance needs. While most feedback is positive, a small number of low-star reviews mention high costs for basic services and a lack of attention to detail during vehicle inspections.
Google rating: 4.9 out of 5 from 103 reviews (94% five-star).
Reviews on this page: 103 Google reviews (71 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: September 18, 2026.
Service: Auto Body Shop serving Fairview Park, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Complete Automotive Repair Service: 89/100 on this factor. Category median: 89.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Complete Automotive Repair Service: 92/100 on this factor. Category median: 86.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Complete Automotive Repair Service: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Complete Automotive Repair Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Complete Automotive Repair Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Complete Automotive Repair Service: 26/100 on this factor. Category median: 65.D
26
Bar = this company · dark tick = category median.
Star ratings
103 Google reviews we collected
4.9of 5
5 stars9794%
4 stars22%
3 stars22%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
99%praise
Praise12099%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price764%
Reasonable436%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value2823%
Quality & results2621%
Staff & attitude2521%
Honesty & trust1714%
Speed & response1512%
Would recommend76%
Communication32%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Car is running amazing now, price was fair, they communicated throughout the process and gave me a list of items needed now and ones I can do in the future.”
“Guys solved the issue immediately and got us back on the road.”
“The person I interacted with was quiet and professional.”
“Honest and patient, never tried to up sell me anything.”
“When the truck got there, they immediately got to work doing everything they could, and got me back on the road THE SAME DAY!”
“Would recommend to those who want a no bs experience.”
“They ran the diagnostics and explained the problems and made suggestions on what to do with my car.”
People customers mention
Cleveland4 reviews
Rich3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Complete Automotive Repair Service for 7 kinds of job. Pick one to see what they paid and said.
ALocal Guide · 104 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Cheers to Richard Brian and David! These are some straight shooters. Brought in my Grand Marquis for a much needed tune up. Car is running amazing now, price was fair, they communicated throughout the process and gave me a list of items needed now and ones I can do in the future. Very happy with my experience here and I will be back fellas! Thanks!
Great priceGeneral repairs & maintenanceOil change
JoshLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Took my SHO in for front end noise. The person I interacted with was quiet and professional. Took care of the outer tie rod and control arm. With the warranty and the alignment, the price I paid was fair. Would recommend to those who want a no bs experience.
Reasonable priceGeneral repairs & maintenance
Craig5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Was passing through town when multiple warning lights came on. Guys solved the issue immediately and got us back on the road. Great service!
Great priceAuto engine diagnostic
charlesLocal Guide · 85 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Honest and patient, never tried to up sell me anything. Found problem and was willing to work with me. Definitely will be back, really felt like I could trust Richard.
Great priceGeneral repairs & maintenance
EmmaLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I come here whenever something feels or sounds off with my car and they always fix it. Honest and hardworking business!
Great priceTiresGeneral repairs & maintenance
stephanie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The team of professionals
at, Complete Auto Repair Service, were so very kind & courteous, & they did a wonderful with my car!
I am an older female & not very good with technology, so I don't do reviews often. But, I wanted women especially to know you can trust Rich & his team, at Complete Automotive Repair…
Cheers to Richard Brian and David! These are some straight shooters. Brought in my Grand Marquis for a much needed tune up. Car is running amazing now, price was fair, they communicated throughout the process and gave me a list of items needed now and ones I can do in the future. Very happy with my experience here and I will be back fellas! Thanks!
Price assessment: Great price
Services: General repairs & maintenance, Oil change
Albert O2 reviewsiTotal number of Google reviews Albert has written across all businesses on Google Maps, not just this one.
Took my SHO in for front end noise. The person I interacted with was quiet and professional. Took care of the outer tie rod and control arm. With the warranty and the alignment, the price I paid was fair. Would recommend to those who want a no bs experience.
Price assessment: Reasonable price
Services: General repairs & maintenance
Craig Smith5 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Honest and patient, never tried to up sell me anything. Found problem and was willing to work with me. Definitely will be back, really felt like I could trust Richard.
Price assessment: Great price
Services: General repairs & maintenance
Budding Yoga with Miss Connie10 reviewsiTotal number of Google reviews Budding has written across all businesses on Google Maps, not just this one.
The team of professionals
at, Complete Auto Repair Service, were so very kind & courteous, & they did a wonderful with my car!
I am an older female & not very good with technology, so I don't do reviews often. But, I wanted women especially to know you can trust Rich & his team, at Complete Automotive Repair Service!
Thank You Rich!
Singed, "you'll find me under the Blue Cross"
Services: General repairs & maintenance
John Cooper7 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
