Marilyn Sutton2 reviewsTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat professional service. Thank you.
Concierge Limousine Inc
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%99+30.5Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 21 chauffeur servicesPosition by Experts Score among all companies we track in this category. · better than 70%
5.0 ★★★★★ 69 Google reviews · 17 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
26%reviews answered by the owner
Oct 2026latest review
Concierge Limousine Inc at a glance
Google reviewers rate Concierge Limousine Inc five stars based on sixty-nine reviews, with the owner responding to twenty-six percent of them. Customers consistently praise the service for punctuality, professional communication, and clean vehicles, noting that drivers arrive early and assist with luggage during airport transfers. While some mention the pricing is high, the overall feedback highlights reliable, courteous, and efficient transportation experiences for various travel needs.
- Google rating: 5.0 out of 5 from 69 reviews (99% five-star).
- Reviews on this page: 69 Google reviews (47 with written comments, 2 with photos).
- Owner responses: the business replied to 26% of reviews.
- Most recent review: October 17, 2026.
- Service: Chauffeur Service serving Westminster, California.
Data from Google, last updated October 25, 2026.
Score profile vs other chauffeur services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Concierge Limousine Inc: 98/100 on this factor. Category median: 96.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Concierge Limousine Inc: 99/100 on this factor. Category median: 96.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Concierge Limousine Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
- 5 stars6899%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
- Praise6398%
- Complaints12%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2742%
- Speed & response1523%
- Would recommend711%
- Quality & results69%
- Communication58%
- Honesty & trust35%
- Price & value12%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“In the chaos at the airport I spotted Daniel because he was surveying the crowd, he looked very professional and the trunk was open ready for loading.”
“Our driver, who had many times was wonderful on time early, of course, efficiently to the airport and filmed us with all the bags never touched a Bay,…”
“A friend recommended your car service to me and I would definitely recommend it to anyone looking for a ride.”
“…ng job Antonio is excellent pay so much attention to details his top notch we been doing bissnes whit u for over 20 years .…”
“Timely, courteous, great communication and clean car.”
“Great service, friendly and reliable.”
People customers mention
- Daniel 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about Concierge Limousine Inc
From 16 detailed written reviews; every point below is quoted in at least one review.
- Mentioned most: Professionalism (10 praise); Would recommend (8 praise); Punctuality (6 praise); Friendly & courteous (5 praise); Communication (4 praise); Expertise (3 praise); Care with belongings (2 praise); Reliability (2 praise).
- Reported results: 1 exceeded expectations.
- Value for money: 1 said worth it.
- Jobs reviewed: airport ride (2), airport pickup (2).
- Returning customers: 5 reviewers say they used Concierge Limousine Inc before.
👍 “Service leading up to and during pick up”
👍 “Driver Danny were first class”
👍 “Concers, limousine is awesome”
Recent reviews
RayLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Service leading up to and during pick up at LAX was amazing including the fairly long drive to my destination. Head office support and driver Danny were first class
DominicLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
As usual, concers, limousine is awesome. Daniel. Our driver, who had many times was wonderful on time early, of course, efficiently to the airport and filmed us with all the bags never touched a Bay, put him in took him out very great, but all the other drivers you've had are amazing, all of you, thank you so much…
Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Our ride home from LAX was seamless and comfortable. In the chaos at the airport I spotted Daniel because he was surveying the crowd, he looked very professional and the trunk was open ready for loading. Once we connected he handled everything. A friend recommended your car service to me and I would definitely recommend it to anyone looking for a ride.
terry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I've used Concierge multiple times and they have always been solid. Great service, friendly and reliable. Highly recommend for a high touch way to the airport or any other need.
SA7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Highly recommend Concierge Limo for travel. On time, efficient safe drivers will not disappoint. Communication is best in the business. No assumptions to confuse driver or passengers. A bit pricey but proof you get what you pay for. Highly professional, clean and straight forward service.
Cathy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Sergio Alvarez was beyond perfect. Well spoken, caring, a great driver and respectful of my comfort. Would request him as my driver any time.
Photos
Customer reviews
5.0 ★★★★★ 69 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
RayLocal Guide · 46 reviewsTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService leading up to and during pick up at LAX was amazing including the fairly long drive to my destination. Head office support and driver Danny were first class
David Copley2 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional, timely, kind , efficient.
Response from the owner · a year ago
Hello Mr. Copley, Thank you so much for the 5 star review and we appreciate your business! Have a wonderful day.
Bruce Caldwell2 reviewsTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways a good ride with Sean.
Bhavesh Patel5 reviewsTotal number of Google reviews Bhavesh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSean was on time and super helpful
Dominic ZampinoLocal Guide · 21 reviewsTotal number of Google reviews Dominic has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAs usual, concers, limousine is awesome. Daniel. Our driver, who had many times was wonderful on time early, of course, efficiently to the airport and filmed us with all the bags never touched a Bay, put him in took him out very great, but all the other drivers you've had are amazing, all of you, thank you so much Dan and Daniel appreciate you guys. Thanks for taking care of me and my family.
Response from the owner · a year ago
Hello Mr. Zampino, Thank you so much for your kind words and continued trust in Concierge Limousine! We’re truly grateful to have loyal clients like you. We're thrilled to hear Daniel once again provided the top-notch service you’ve come to expect — punctual, professional, and always going the extra mile. We’ll be sure to share your appreciation with him and the rest of our team. It’s always our pleasure to take care of you and your family. Thank you again for choosing us — we look forward to serving you for many more trips to come!
Mark Porterfield1 reviewTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional and on time. Got us to LAX in record time.
Carol Robert3 reviewsTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur ride home from LAX was seamless and comfortable. In the chaos at the airport I spotted Daniel because he was surveying the crowd, he looked very professional and the trunk was open ready for loading. Once we connected he handled everything. A friend recommended your car service to me and I would definitely recommend it to anyone looking for a ride.
Paul ReiszLocal Guide · 34 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleManuel was great, and so is Concierge Limo. Concierge is our firm’s car service, and this time they drove us to and from a concert. We went to a concert at the Kia Forum and wanted to make sure we got in and out easily. It was crazy there because of an event at the Intuit Dome, a football game at SOFI stadium, and the concert at the Forum. Manuel was there early and was able to get us out quickly. He sent me a video showing me exactly where to meet him, which was really helpful. The service was great and we will use Concierge Limo again for other events because all of their chauffeurs are excellent. ============ Update - May 2026 Luis has been great. He has been my driver for most of my business trips and helped our family on personal trips. He consistently arrives early, finds the fastest route and is very responsible. I like working with him and he is an asset to Concierge Limo ============•= Update - July 2026 It was the first time that Jayson drove us and he is great as well. He arrived early and helped us avoid traffic to get to LAX quickly. It made it so smooth, especially at this time of year when the airport is overcrowded with summer travelers.
Response from the owner · a year ago
Thank you very much for the kind review Mr. Reisz! We're glad you enjoyed your trip. We will be sure to share your feedback with your chauffeur, Manuel.
robert prun3 reviewsTotal number of Google reviews robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat ride service!
Business details
- Address: 14582 Goldenwest St # F, Westminster, CA 92683
- Phone: (949) 494-4223
- Website: conciergelimo.com
- Service area: Westminster, CA