Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Customers frequently praise the shop for clear communication, prompt updates, and friendly staff who explain repairs in detail. Many note that vehicles are returned on time with detailed breakdowns and photos of the completed work. However, several low-star reviews criticize high pricing, alleging that costs often exceed dealer rates or that customers were charged for services they did not explicitly request, leading some to feel the value has declined.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
811 Google reviews we collected
Phrases our text analysis found in 626 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 626 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was friendly, efficient, and took great care of everything.”
“Picked this spot because it's so close by, but will keep coming back for the great service!”
“Tried to scam me by claiming the valve cover was cracked, untrustworthy or incompetent.”
“Got my RR fixed quick and provided a detailed breakdown with photos before and after the work was done.”
“I trust my car in the care of the folks at Concours Motors and that means a lot!”
“Sounds like a scam to me.”
“I really appreciate the quality and professionalism—highly recommend!”
“Very expensive and very much not anyone I would recommend”
“I think their prices were reasonable and service on my car seems to be excellent.”
“Bottom line: Concourse recommended unnecessary repairs and overcharges its customers.”
“My service advisor, Sixto was extremely informative and took the time to explain the process.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Concours Motors Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Great service from the onset. My service advisor, Sixto was extremely informative and took the time to explain the process. He thoroughly answered all my questions. Great customer service! Will definitely recommend to friends and family.
Worked with Sixto. He's friendly & knowledgable. Picked this spot because it's so close by, but will keep coming back for the great service!
Always great service, never any regrets. The folks at Concours Motors always go out of their way for the customer. but let me put it this way: the Concours team always keeps my car in tip-top shape. ( and not just because a couple of the service advisors want to buy my 2003 530i when I’m ready to let it go.)😎👍🏼
Hands down the best place in town. Got my RR fixed quick and provided a detailed breakdown with photos before and after the work was done. 10/10 would recommend. They got a new customer for life with me.
they were amazing they initially told me the repair could cost $1800 or more and it came in at only $294 what more can I say?
I trust my car in the care of the folks at Concours Motors and that means a lot!
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 152 | — |
| Oil change | 121 | — |
| Auto engine diagnostic | 61 | — |
| Vehicle Inspection | 59 | — |
| Air & cabin filter replacement | 43 | — |
| Transmission | 41 | — |
| Brakes | 40 | — |
| Engine repair | 35 | — |
4.9 ★★★★★ 811 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service from the onset. My service advisor, Sixto was extremely informative and took the time to explain the process. He thoroughly answered all my questions. Great customer service! Will definitely recommend to friends and family.
Very satisfied every time.
Thank you so much for the five-star rating! We are thrilled to see that you had a great experience with us. We look forward to serving you again soon!
Worked with Sixto. He's friendly & knowledgable. Picked this spot because it's so close by, but will keep coming back for the great service!
Thank you so much for the five-star rating! We are thrilled to hear that you had such a positive experience with us. It is wonderful to know that Sixto’s friendly attitude and expertise made a lasting impression on your visit. We look forward to seeing you again soon!
Great jobs doing good and good friendly people
Thank you for your kind words, Marlon! We're thrilled to hear that you had a positive experience with our team. Your support means a lot to us!
Always great service, never any regrets. The folks at Concours Motors always go out of their way for the customer. but let me put it this way: the Concours team always keeps my car in tip-top shape. ( and not just because a couple of the service advisors want to buy my 2003 530i when I’m ready to let it go.)😎👍🏼
Thanks for the rating, David!
Hands down the best place in town. Got my RR fixed quick and provided a detailed breakdown with photos before and after the work was done. 10/10 would recommend. They got a new customer for life with me.
We are absolutely thrilled to hear that you had such a positive experience with us! Thank you so much for the high recommendation and for trusting us with your RR. We look forward to seeing you again whenever you need us!
they were amazing they initially told me the repair could cost $1800 or more and it came in at only $294 what more can I say?
Thank you so much for sharing your experience with us. Providing honest, efficient, and budget-friendly service is exactly what we strive for, and hearing that we exceeded your expectations truly makes our day. We appreciate your business and look forward to helping you again whenever you need us!
I trust my car in the care of the folks at Concours Motors and that means a lot!
Thank you so much for the kind words! Knowing that you have complete trust in our team is the highest compliment we could receive. We truly value your business and look forward to seeing you again the next time your car needs us!
Easy access for appointment. Prompt updates on services. They were able to fix a problem that wasn't fixable elsewhere. Great customer service!
Thank you so much for this review, Zachary! We truly appreciate your recommendation of our shop, and are so glad to read that you enjoyed the experience.
The service for my van was great! The team was friendly, efficient, and took great care of everything. They explained what was done clearly and made the whole process smooth. I really appreciate the quality and professionalism—highly recommend!
We're thrilled to do so, Holly. Thanks for taking the time to write a review and we hope to see you again in the future!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
